-
July 2024 by jaime Gonzalez
Went to this store in April and bought ignition igniter module for my sons Lexus. Unfortunately I believe due to the sudden heatwave we've been having module failed while I was visiting my son in Mission Viejo. My son is a United States Marine and needed to get back on base so the only alternative was to purchase igniter module from a Lexus dealership. I went to NAPA to return faulty module and was attended to by the store manager YOLANDA. She explained to me that the warranty stated that the module had a three year warranty. I described to YOLANDA the unfortunate incident my son was in and I really had no choice but to pay the Lexus dealer their ridiculous price for a new module. YOLANDA explained to me that she was going to make an exception and refund me the money I had spent on the NAPA product. I understand that this store took a loss for my original purchase which was $420. YOLANDA showed me that she is a woman of strong moral character and the EPITOME of what a store manager should be. She is a true asset to NAPA because of her understanding and professionalism I will go out of my way to continue doing business with this store, even though I'm traveling from L.A to Burbank. I left giving YOLANDA a huge hug of appreciation. She is a PRIME example of providing excellent customer service and satisfaction. YOLANDA may God bless you and may He provide for all your needs.
-
June 2024 by Choose SpeedRunner
Whoever was the lady that answer the phone was very rude when I asked about some car parts. Was in a hurry as well as if she didn’t wanna be bothered
-
May 2024 by Jack Andrad
I can’t say enough about this Napa store, Jose Martinez was instrumental in helping me with my alternator issue, he went way above and beyond customer service to make sure I was taken care of, hats off to Jose and the team!
-
May 2024 by David Mikaelyan
Responsive
-
March 2024 by Louie Martinez
100% satisfied
-
February 2024 by Erika Araya
Very good service
-
November 2023 by Alonso Dominguez
Always great customer service, not the clerks fault but they were out of bags abs I bought alot of stuff. That's the only reason they didn't get a 5 start
-
September 2023 by Marina Kinney
Wow very nice service and fasterThanks ?
-
August 2023 by Edgar Zargaryan
They even have parts for big Riggs
-
July 2023 by Gary
Yolanda & Nancy were EXTRA patient & professional & experienced & helpful to get a BETTER battery for my car at the BEST PRICE. FULLY stocked inventory, easy parking, pleased as punch!
-
July 2023 by Hector Gonzalez
Jose and the manager worked with me and gave me exceptional service.
-
July 2023 by bruce moore
Person I work with was friendly professional and knew exactly what I wanted.
-
July 2023 by Anibal Castellanos
Very knowledgeable people
-
May 2023 by Tony Lopez
Amazing customer service !!! I was in need of a battery for my 2017 GTI. Unfortunately I did not get her name but she was a more mature lady ! She really went above and beyond and hooked me up with a battery. I hope you read this and know you are a godsend !
-
April 2023 by B Sarkisyan
A bit pricier than other but they have high quality items others to not carry in stock.
