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May 2024 by Carl Lau
The paper work was insufferable, repititious, and a waste of my time. Total incompetence via the website. Once through to tech support via Good Night Medical, everything, eventually, went fine.
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April 2024 by Margaret Coker
Very difficult to reach customer service. Once you do, things tend to move along.
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April 2024 by TOM RILEY
Raphaël was very patient and helpful
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April 2024 by Anthony Brunesti
They were very helpful this time. Their customer service seems to have improved from a couple of years ago . Andrew and Rachelle were great help this time.
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September 2023 by Mitch Dunitz
Rachelle was incredibly helpful. I could not have received better service!
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August 2023 by Test Name
Rachelle Macalma was ABSOLUTELY OUTSTANDING in her helpfulness. She was the only person to resolve my problem in nearly two months.
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July 2023 by Bob Prasad
Horrible customer service. Spoke to Apple, Bell and left several messages with Andrew (manager). All are failures and don’t belong on this business. 6 weeks without a CPAP!!
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February 2023 by Tom L.
Been a patient with Metro-Med for a number of years. The original office in Burbank was hard to find, usually very busy, but provided decent customer service. The new office is downsized, not well maintained, and not occupied all the time. Getting in touch with folks is sometimes difficult. Metro-Med is now part of Goodnight Medical and the billing and service via phone are horrid. Long wait times on the phone, lack of communication when disputing charges, etc. Had to mail cancelled checks after both speaking to them on the phone and follow-up emails with documentation showing a bill had been paid. Took over two months to resolve their errors. Most irritating is the bombardment of "refill" calls and e-mails...no problem selling you more equipment but pitiful follow-up service.
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April 2022 by Rick Sanchez
Train Wreck!This place has no concept of organization, customer service or responsiveness. They can't even tell you what your resupply order items cost! And forget about transferring your medical records/prescriptions to another provider. If your doctor automatically sends your orders/prescriptions here, tell them where you actually want them sent as this is NOT the place you want 'serving' you!
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July 2021 by Ronald Kelly
Frankly both my wife and I have had recent problems with MetroMed supply orders. Rachelle did an excellent job with this particular order, so we'll hope things have improved overall. That's why I give Rachelle 5 stars.
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July 2021 by Linda Benko
Rochelle was very professional and very helpful with answering my questions. She was also friendly.
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June 2021 by Susan Carreon
This is with regards to the service that we have received from Rachelle Macalma. It was such a wonderful experience to be given full attention to our needs by Rachelle. She has not only been very helpful but very informative. She took care of all the things that needs to be done. Her assistance toward our needs has been met with such unexpected aid. She spent time to explain very well everthing with high efficiency. We are so grateful and truly appreciate being given a chance to talk to someone very cooperative and understanding. Her prompt attention is truly remarkable. Her manners is commendable. Thank you so much Rachelle for all your help. It was such a delight to have spoken to you. You definitely will be a blessing to anyone who will get a chance to talk to you. Needless to say, thank you very much.Arnold Carreon
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June 2021 by elliot munjack
rachelle was great-knowledgablefriendlypatientshe solved my bipap machine issue quickly in a few minutes.she walked me through every step in the process, answered all questions and gave me several good tips.great service.highly recommended.
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September 2020 by Bob Negrey
Not understand why 3 year old bill that I did not think i owed showed up in the mail. They tried to explain to me, but i do not agree with the assessment. Will not do business with this company ever again. overpriced supplies and tried to get me on recurring process originally and tried to bill me for things i was not told that they could bill me for. Asked for proof of why they were billing me and never received it. Just stated that i owed the monthly rental fee.
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September 2020 by HECTOR A. MEZA
Bad customer service and always are delay with the supplies, I was on the phone with a representative that speak Spanish, I requested to speak with a supervisor and she told me they only speak English I said I’m bilingual Spanish and English and she put me on hold for 25 min and then they hanged up.
