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“Have been using ASAP for years. Get my mail there. Never have had a problem with them. I find them very professional, helpful and friendly…..Thank you Oscar…”
“Came to this location last minute to send out a package and Janel went above and beyond helping me! Truly made my day and my life a little easier by assisting me with my package. I will definitely be back and highly recommend everyone in the area to do so as well.”
“I wish I had discovered this place years ago! They accept drop offs for all the major couriers, including FedEx, UPS, DHL, and USPS! SUPER CONVENIENT.
I will be doing all my shipments at Burbank Shipping Center from here on out so I don’t have to be driving all over the place trying to find the various drop-off locations. There is even a table to pack, with tape, and they’re open every day except Sunday. No lines. And they provide drop-off receipts.
Shout out to Trent for being so helpful!”
“Randy was so patient and fantastic helping with my returns. Excellent service from the team overall. They were so great about helping one another and everyone who came through the door.”
“I've had a mailbox here for over 20 years.The owner Mark is so friendly and helpful.I live in Orange county now and I still keep the mailbox just because of his great service.”
“I had a great experience the other day. Sarah helped me with my Amazon returns and her customer service was exceptional! She went above and beyond to make my experience great! Thank you again!”
“Went here to return some packages from Amazon & they gave me great experience & service. The owner helped me save $600 because the shipper hadn't sent me the return labels. They printed it for me & showed me how to request it from sender.”
“I have been a customer since 2007 and my review is based on the fact that I too am a business owner and, like me, these owners are investing their time and efforts into this business to hopefully make a profit some day. The original owners (Vince & Doris) were very sweet and wonderful to their customers and I always enjoyed chatting with them. But they also let the place became run down and out dated and never increased the pricing for Box Rentals. Then in 2021 a new owner who was just as nice and friendly made some good changes to the interior of the business but was not able to make the changes needed to become profitable and sold it the next year. Dee, the new owner, has done what any smart business person would do, she increased the rentals rates to current values. At first I was upset. I mean, I was expecting a price increase because this place was well below the going rate for PO Box rentals. But a 300% increase was hard to swallow. I have another PO Box in Woodland Hills and was paying even more for the same size box so I knew the increase was not unreasonable. Other places in Burbank were very similar to the new prices so it was hard to argue that she was price gouging. Naturally, some customers would leave and that is a chance any owner takes. I have taken the time to get to know Dee who is very kind and hard working. Again, I'm writing this review as a fellow business owner who understands that hard decisions sometimes need to made in order to stay in business. Raising the rates and enforcing US Postal laws was an unpopular move but one that had to be made. Seriously, she has done an amazing job of sprucing up the place and bringing in gift items and other services. The place is bright and welcoming and offers so much more than before. This little business has really been turned around and I wish her all the best and much success!”
“After a frustrating experience with UPS, I found this place for my notary services and I'm glad I did. The service was excellent, knowledgeable, quick, and friendly. I will come back in the future. Thanks”
“It saddens me to see that this UPS Store has closed. I was their second customer (Box 102) when moved into my home here in Burbank. That was almost 18 years ago. Sal was amazing. As others have said he was always super helpful and super friendly. I've had some great conversations there with him popping in late in the evening to pick up my mail. I will miss these guys. I have no idea what happened but I wish them well..Meanwhile I am moving on to Earthclass Mail.”
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“I've used this store for shipping and Amazon returns and I've never had an issue. They're always been friendly, and quickly yet efficiently get what I need taken care of. I also have to give a special shout-out to Yesenia - she's such a sweetheart! I was in a bind since my printer ran out of ink and needed to get a label printed so that my package could go out ASAP, and she went above and beyond getting it all set up for me. All around excellent customer service.”