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January 2024 by A K.
I paid for shipping and my item didn't came on time. Horrible store. All my guest has their gift on December 31 I didnt
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January 2024 by Jacky K.
The restroom wasn't clean at all I was about to walk on this shit I don't recommend it at all is disgusting
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December 2023 by Brandon N.
Jazmine (Sorry if I spelt it wrong) and Rosie in the Home section of this location were the absolute best! I came in looking for an entire bed set, in California King. If you have a California King, you know it's hard to find begging in person. They helped me search high and low for the colors, styles, and quality I was looking for and we found it all. They were so kind and made me laugh as we looked around. Seriously the best two people I've met in a while and I'd be happy to go back for anything else I may need. If you're at this location, and need Home items, look for them. They're really great, you won't regret it.
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November 2023 by Laura B.
I am so disgusted with Macys. I am warning people don't buy furniture here because they say it will be there on a particular date and it does not show up. Taline says they don't start making your furniture when you order it, that is really hard to believe. There is no way to connect to any manager so not to try. I am so disappointed in Macys Burbank!
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September 2023 by Paul C.
Macy's first used to be fully staffed and had a great selection of products. Sadly, things have changed so much they look like they are on the verge of going out of business. I had to wait about 25 minutes to get some help with a selection that I had made. I was ready to walk out when somebody showed up. My wife was shopping in another department and she said it felt like it was a "self-serve" store. Their prices are still pretty spendy for what you get.
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June 2023 by Noe T.
I prefer going to this Macy's because it's a bit smaller but better organized then the one at Glendale Galleria. Plus, parking is great. When it comes to men's, women's, or kid's clothing, it is well organized. It doesn't feel like a Ross. Good assortment of jewelry, shoes, eye wear, and makeup. They also have a home department if you're looking for mattresses or sofas. Bottom line, it's clean.
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March 2023 by Rebecca D.
Came here looking for some new water glasses and wanted to see some up close and personal. There were only 2-3 choices in a basic design and no pricing and no scan stations around. There are signs telling you to scan a code to get pricing. Well that didn't work, so no sale for me today Macys.
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February 2023 by Gohar K.
This is my go to Macy's store since it's the closets to my house. I mostly shop online but from time to time I come here for quick purchases such as make up or shoes or even gifts. I do my online returns here as well, customer service employees are amazing here. Friendly and helpful. Never had an issue. I love how easily I can access from the ground floor without walking through the whole store. Saves me a lot of time Overall a great store, clean , organized and most important friendly staff.
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February 2023 by Aims V.
I came here to return a gift I gave to my mom cuz she didn't like it after all. Upon leaving I found something I been eyeing on for a while so I can finally got it. To my surprise I found out there was a robbery in the store this morning which is so scary and the host that helped me was so sweet and she didn't even seem nervous at all from the incident. Be careful everyone robberies are happening quite often now.
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December 2022 by Jeffrey C.
Housewares section looks like a thrift store. Disorganized and many items do not show the prices. Try to find someone in the floor to assist, is slim to none. Customers have to stand in line at the register to get questions answered. Macy's does sell coffee makers, but the components to operate them are not sold there, such as coffee filters and water tank filters. Not only does the houseware section look like a thrift store, but men's clothing looks no better!
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December 2022 by Victor S.
Horrible experience in the fragrance department. Specifically in the YSL cologne section. Workers are rude, force you to buy the expensive bottle by lying they don't have the small size when it's clearly on display, they ignore you and when you do get their attention they come out with serious attitude.
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December 2022 by Gayane L.
Rayu was very unhelpful, didn't want to help us , Elizabeth is very helpful!! She did everything to meet our needs!! Best customer service from her
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December 2022 by Harry T.
Ryu in mens had very bad customer service. Did not want to assist me with a return.
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December 2022 by An S.
Extremely Unorganized!!!!!!! Register by Alfani at mens, please look who is first at line then call the guest over, I was at the line first waited for a while rep calls person who comes very end, extremely unorganized and very rude! This Macy's needs better management!
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November 2022 by Cesar D.
Rosa and Anahit are the best when it comes to looking for clothes/cologne or disputing a a transaction on your Macy's credit card. I have bought a sweater online and had the original receipt that was $115 but then charged me 345$ on mistake and they professionally resolved the issue when it came to fixing that manner and gave me credit for making my payments on time. They also helped substantially when it came to picking out the perfect cologne that I fell in love with, they are the experts when it came to this type of stuff!
