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February 2024 by Teresa W.
I have been a member of Logix since 2011 and I am very pleased. The staff has been friendly, knowledgeale and always willing to assist. I am impressed with their online banking platform- it is user-friendly and convenient. Highly recommend for the saving rates alone.
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February 2024 by Jay S.
Beware of Logic Credit Union: A Disastrous Refinancing Experience My name is Jason strycharz I am writing this review with immense disappointment and frustration towards Logic Credit Union. My experience with them has been nothing short of a nightmare. I initially took a loan from Chrysler Financial for a Jeep, and after a couple of years, I decided to refinance with Logic Credit Union, a decision I now deeply regret. Upon refinancing, my monthly payment was set at $830. Early on, they requested proof of insurance, which I promptly provided. However, this was just the beginning of a repetitive and exhausting process. Every month, without fail, they demanded I show them my insurance card, a request I complied with repeatedly. This unnecessary hassle went on and on. After a year of this redundant cycle, I discovered that Logic Credit Union had added a staggering $8,500 to my loan for insurance, under the pretext that I hadn't provided them with the insurance card monthly. This outrageous charge skyrocketed my monthly payment from $830 to an unaffordable $1,800. During this time, I faced severe financial difficulties, including job loss and an overdrawn bank account. Rather than showing understanding or offering support, Logic Credit Union sent my account straight to collections after just one month of non-payment, and now they are threatening to repossess my Jeep. I've already paid over $40,000 for this vehicle. To add insult to injury, I had a Lemon Law buyback situation with Jeep. I informed Logic Credit Union about this and even provided the payout amount requested by Jeep. Yet, Logic Credit Union remains oblivious and indifferent to my situation. They have added an exorbitant $8,500 to my payment, expecting me to pay $1,800 monthly for a Jeep that's being bought back. If I fail to comply, they plan to repossess my vehicle and potentially leave a $56,000 mark on my credit report. This experience with Logic Credit Union has been a complete disaster. Their lack of empathy, unreasonable demands, and predatory practices have left me feeling scammed and taken advantage of. I urge others to think twice before dealing with Logic Credit Union, as they have shown a blatant disregard for customer circumstances and have employed questionable business practices that border on scamming their clients.
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December 2023 by Greg C.
Been a member here for over 14 years was a very good credit union at one point until all of a sudden I am currently facing financial struggles and the branch decided to withdraw over 1k from my checking to cover an overdue loan that I had. Called them to explain what I am going through and simply put all they say is sorry there is nothing we can do about it. Even when trying to switch payment dates they still cannot accommodate. Used to be my favorite credit union but no longer.
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December 2023 by Leoni N.
Was recommended to Logix by my friend who financed his car through them. I looked at their rates and they had the lowest rates out of all the banks and credit unions in SoCal. My car lease was coming to an end and it was completely under my dad's name. Michael Flores was able to help me with a lease buyout loan and fully transfer the car under my name free of charge since the lease was ending and I wanted to buy out the car after the lease through financing but to make sure the loan is under my name to build strong credit history. Michael Flores was really helpful and patient with that. The dealership was trying to get me to go back to them so they can talk me into financing the car through the dealer's bank so they could scam me into a "mandatory and required safety inspection" which costs around $1500 so they can still make money off of me just incase I ended up going with an outside lender. Never go back to the dealer, bunch of scammers trying to get every penny out of you if you're not informed about the laws. Go straight to a credit union if you want to finance a car and skip all the possible scams you could fall for. Give Michael a raise.
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November 2023 by Rigo B.
I am very happy and grateful for Charles Hahn's Financial services for helping my parents with their retirement. I was pleasantly surprised he speaks spanish and was able to communicate with my father. Great service. I definitely recommend.
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November 2023 by Cado H.
Greatest bank I've ever belonged to. The nicest, most helpful people are here. Good location, clean, and transparent since I've had my account.
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October 2023 by Dave CA
Worked with Pricilla Candia, Unprofessional with don't care attitude. Doesn't return your calls/emails for days.
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September 2023 by Stephen J.
Logix mortgage brokers are truly exceptional. Their expertise and dedication in securing the best mortgage deal for their clients are outstanding. From day one, they demonstrated a deep understanding of the market and patiently guided me through the entire process. Their transparent and responsive approach made me feel confident and informed every step of the way. They took the stress out of the home buying process, and their commitment to finding the perfect mortgage solution was evident. If you're in need of mortgage services, Logix should be your first choice. They deliver a seamless and trustworthy experience.
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August 2023 by Sonia M.
I cant stand this branch. This is my second pissed off experience with the underwriters. Called to raise my CC limit because its remained at specific low number for years. Even tho I have 755 credit score, 100% on time payments in my entire history and lowwwww utilization they would not approve me for a raise. I have Great Credit. Even though I literally got a text saying I was approved. I CANT STAND THESE UNDERWRITERS. They discriminate against Armenians and its not fair and nothing new everyone knows. I have alot of funds in my account, dont ever withdraw my money, been a customer for years now, never had problems of anyyyy kind so the fact that they refused to raise my limit AGAIN of any kind like not even $500 lol. (yes they refused before and what changed their mind was a long pissed off review such as this because it became bigger then the biased underwriters at that point). I dont even care about the limit increase anymore. Its just pathetic honestly. Ill be moving my funds. Whatever.
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July 2023 by mario leguizamo
worst place to get a loan high rates they don't tell u about u have to pay for the 90 days interest of your first payment first time n last with this bank
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July 2023 by Dj M.
We just moved 90% of our money out of Logix's money market account to another bank's savings account to get much higher interest. Logix only pays 1.8% interest when it's very easy to find close to 5% elsewhere. Where do you think the difference is going? Right in their pocket! My family has been with, Lockheed now Logix, for around 80 years and this is extremely disappointing. We don't have any other complaints but this is a deal breaker.
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June 2023 by Google user
This is my opinion based on a recent experience. I needed to get a car loan for $35, 000. Before going to Logix, I visited the First Entertainment Credit Union. They were offering a .5% better rate than all of the other banks. They say you do not have to be employed by the Entertainment industry to have an account with them. This credit union is a collection of clowns. All they care about is the 10% percent of the rich from the Entertainment industry. They do not even look at the hard working, regular, average income earning people. A credit score of 760, all clean record, two jobs (30 years with one of the employers), did not meet the satisfaction of First Entertainment. They got my information and never contacted me. I called and received no response. I visited two different branches and got an attitude from manager Alla who preferred to have a personal casual conversation on the phone than give attention to a customer. (THIS BANK SHOULD BE ASHAMED OF THE SERVICES THEY PROVIDE). After this terrible experience I visited Logix. I have been a customer with them for 7 years. I approached a lovely women who made a 180 degree difference for me that week. Her name is Dylana Brame. She reviewed my record and got everything done in 15 minutes. She is kind, professional and makes a difference by being who she is, and simply doing her job. I highly recommend Loxig for your banking needs and especially recommend visiting Dylana at the Burbank, CA location. She will not disappoint you. Thank you Dylana for simplifying my loan process. I got the vehicle and our family is enjoying it. I will definitely be back for other future financial services.
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June 2023 by Heidi E
This is my opinion based on a recent experience. I needed to get a car loan for $35, 000. Before going to Logix, I visited the First Entertainment Credit Union. They were offering a .5% better rate than all of the other banks. They say you do not have to be employed by the Entertainment industry to have an account with them. This credit union is a collection of clowns. All they care about is the 10% percent of the rich from the Entertainment industry. They do not even look at the hard working, regular, average income earning people. A credit score of 760, all clean record, two jobs (30 years with one of the employers), did not meet the satisfaction of First Entertainment. They got my information and never contacted me. I called and received no response. I visited two different branches and got an attitude from manager Alla who preferred to have a personal casual conversation on the phone than give attention to a customer. (THIS BANK SHOULD BE ASHAMED OF THE SERVICES THEY PROVIDE). After this terrible experience I visited Logix. I have been a customer with them for 7 years. I approached a lovely women who made a 180 degree difference for me that week. Her name is Dylana Brame. She reviewed my record and got everything done in 15 minutes. She is kind, professional and makes a difference by being who she is, and simply doing her job. I highly recommend Loxig for your banking needs and especially recommend visiting Dylana at the Burbank, CA location. She will not disappoint you. Thank you Dylana for simplifying my loan process. I got the vehicle and our family is enjoying it. I will definitely be back for other future financial services.
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June 2023 by Tim Penner
Logix has decided to use my father’s death to withdraw help my mother was counting on to stay in her home while she grieves and tries to move forward in life. I can’t believe we’ve trusted this bank for so long. They will turn on you in a second for a quick buck.
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June 2023 by Meesheh N.
**NO RESTROOM** This is a MAJOR issue!! I have been with the credit union since 1995... 1 9 9 5 first the move to chaotic downtown Burbank NOT convenient at ALL! The parking is NOT monitored so their spaces are taken up by Wood Ranch & shopping customers. Yes, there are other unmarked parking spaces BUT that lot is for Wood Ranch, Marshall's and everything shopping in its vicinity. It can be pretty challenging to park. After finally finding a space and actually getting into the credit union. Ready for this, let's just send ya on over to Wood Ranch for the restroom!!! Wait, WHAT?! This is not the way to conduct business! Completely unacceptable especially for a NEW facility with all the HYPE. How can you have a financial institute without a restroom!? Mortgage loans, new accounts, car loans, Insurance, teller lines and coffee while you wait. NO RESTROOM!! These services take time, how do you advise your customer to walk to the restaurant next door to use the restroom. Upon entering they ask you, how many in your party!? Umm, May I use your restroom?! Would your facility allow Wood Ranch customers to use YOUR restroom? Probably NOT, very unprofessional. We were there to open up a 6th account for a family member. This was a horrible 1st impression. Sadly, we won't be returning to this location. I was embarrassed to introduce my family member to this circus. My ONE star is only for the inconvenience and should be addressed IMMEDIATELY! Doesn't take much to run pipe and drywall a small restroom. Anything, at least make the effort NOT EXCUSES. I'll drive to Santa Clarita to avoid the chaos of this location. Hollywood way was easy peasy all the way around.
