IKEA Burbank is a large store offering quality home furnishings at affordable prices. Customers can explore a spacious showroom for home design inspiration and visit the Market Hall for various home accessory needs. The store features a restaurant serving breakfast, lunch, and dinner, making it a family-friendly destination. It also has a children's play facility called Småland, although some customers have reported issues with access based on height restrictions, leading to disappointment among families. Overall, customers appreciate the wide selection of products and the helpfulness of the customer service team, especially when dealing with replacements for damaged items. However, some visitors have experienced challenges with cleanliness in the food court and difficulties with the click and collect service. While parking is easy, navigating the store can be confusing. Despite some negative experiences, many still find IKEA a good place to shop for affordable home items, though they suggest improvements in certain areas.
Things got confusing for me because I had to figure out the numbers based on color for the drawers, the base and the boards. Fortunately Tina came to the rescue. She was beyond patient and helpful. Totally made this a wonderful shopping experience. Thank you Tina!!
July 2024
It’s ikea! I purchased a dresser and when opened a large and important part was damaged. Went to see about having that part replaced and the customer service was amazing. In 20 min I was out with a replacement piece and was able to build my dresser.
July 2024
Ikea has thousands of great products. My review is targeted at the food court. The food was very good and the people were very nice. My disappointment was in having to search through the utensils to find some that actually looked clean. That definitely causes me to question the cleanliness of the dishes, also.
