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March 2024
Gold member desk lied and said they had no rental vehicles, went upstairs and was able to rent a vehicle (hertz non gold member desk) if you need to keep vehicles for gold members, just say that?
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March 2024
Showed up 10:31 nobody at counter, nobody to call, no way to get in touch, told out of cars. I had a reservation. Stranded. Not acceptable!
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March 2024
Hertz made it appear seamless. Had a reservation for 10:30am which I confirmed, was delayed, got to the Burbank Airport Hertz counter by 4pm and was told that I would have to wait an hour. So annoying after a long day.
