Harbor Freight Tools is America's #1 Tool Store, offering an unmatched assortment of quality tools at the cheapest prices and unbeatable value. Customers can save hundreds of dollars on items like automotive tools, shop equipment, and rolling carts. The store is clean, laid out well, and easy to find things in, with a decent size that allows customers to get in and out faster than larger competitors. The staff are frequently noted as helpful, polite, and customer focused, providing excellent service and good vibes. They answer questions and help find items efficiently. While parking can be sketchy for larger vehicles, the overall experience is positive. The store is well set up with lots of help and lots of choices, making for a good time shopping where customers always end up with a bunch of tools for the lowest price possible.
Amazing staff! The chashier lady who helped me was very thoughtful and helpful! The young lady helping her also was very helpful.
May 2025
I recommend customer service staff remember what they have in the shop when a customer asks for something. If you don’t remember what you have don’t send the customer to another shop (especially when you have what customer seeks). Instead say “I don’t know” or “Let me check it”.
