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September 2024 by Rubi Navarro
Brandon at the register need more training. I bought a shirt and they left the sensor on. I had the receipt and he still wouldn’t take the sensor off. He had a call manager for approval.
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February 2024 by Will Fowls
Super helpful, thanks!
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February 2024 by Artos Aramyan
Manager Karen Sucks! Change manager to better person with smile.
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December 2023 by Larry H.
Everyone is so friendly here love shopping the kids department good selection and SALES!
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December 2023 by Антон Булгаков
Chic H&M, great selection of things for the whole family, conveniently located
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November 2023 by Brian S.
This store continues to have horrible customer service. I know H&M is a budget brand, so I don't expect a whole lot, but I swear the young kids who work there don't have any clue how to behave and interact with customers at even a basic level. Perfect example, I was there the other day to get some tee shirts in the color I liked, because the Sherman Oaks store was sold out (otherwise I wouldn't go to this store, based on a previous experience). I was paying with a digital gift card so I help up my phone for cashier to scan it & read the PIN code. When she seemed to be done I lowered my phone, but then she looked back and I wasn't sure if she had what she needed, so I held it back up and she goes "Oh you're good". Yes that's correct dear, *I* was good, I was holding up my phone because YOU were the one struggling. I swear these kids have NO CLUE how to talk to people at even a basic level. The 4-5 star reviews don't seem genuine. I'm sure that at least some of them are fake.
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November 2023 by Joe Akopian
Got pricey
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November 2023 by Rudy
Good for girls
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November 2023 by Rebecca D.
I went to the store on November 2 to the Burbank, California location located inside the Burbank Mall. I purchased two slippers for my children and two sets of underwear while checking out the worker did NOT mention to me that the underwear are final sale, nor did the packaging have any kind of sticker or stamp that said it was final sale. I realize that I purchased the wrong sizes I went today on November 3 just one day after to go to return it the items were NOT USED AND IN ITS PACK. I was told that I had to speak with the manager because the items that are undergarments are final sale The manager that helped me her name was Karen Medina at the Burbank, California location. She told me that I had to read the back of the receipt that undergarments are final sale. I explained to her that you guys are lying to customers because you are not mentioning when the item is being purchased that it's final sale nor is there any kind of stamp or sticker on the underwear, that mentions it's final sale and keep in mind these are children's underwear, she told me that I need to read on the back of the receipt after I purchased the item. Can someone explain to me how does that make sense when you give the rules and regulations to someone after the transaction is made. So from what I'm understanding H&M is lying and tricking customers to purchasing undergarments and especially for children because you never know if they see it that they don't like the picture they're like mommy I don't like this or the sizing might be off. I spent $45 plus tax on these underwear and the point isn't even the money the point is that you guys are lying and tricking customers because you guys are providing the rules and regulations after its PURCHASED , and also the manager Karen Medina was super rude and had a very big attitude. There needs to be definitely customer service training within the management team because it was very disappointing as a customer. She told me that I should KNOWN better that when I buy underwear it's final sale. To me this sounds like a lawsuit waiting to happen that you guys are lying to customers. I want my $45 back plus tax because I was tricked and lied to buying an item that I as a customer did not know that was final sale, and I am not supposed to magically know that an item is final sale, unless it is written somewhere and told to me prior to making the transaction, I would like somebody to email me. And also as a manager, Ms. Karen Medina I asked her that I want your managers contact information either their email or their phone number and she told me she will not provide that to me. I have worked in retail and if a customer asks for an above manager contact information, you are supposed to provide it because maybe you as a manager are not doing the right job and your manager above you needs to know, she told me to call the number behind the receipt I called the number behind the receipt and it was a general customer service and I was told if it was purchased online they could help me but because it was purchased in store I had to go back to the store to speak to the manager. However, the manager, Miss Karen Medina was no help and she refused to give me her managers information so I was told to send this email. It is the only way to contact H&M if there is an issue, so please somebody needs to read this and take it seriously because you guys don't even know what's happening in your store which is very disappointing because the customer service should be number one . This is s unprofessional as a company like H&M. H &M is tricking and lying to customer by not providing the information prior to the purchase.Also, Karen Medina needs to go to management training specializing in customer service.I have reported this to the Better Business Bureau
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September 2023 by Gerome Huerta
Usually good deals
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September 2023 by Stu L.
Excellent customer service. The personable and courteous associates and managers go above and beyond to help their customers.
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August 2023 by Felipe Briseno
Excellent customer service first time at this store definitely will be back
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August 2023 by Gohar K.
The cashier was very unfriendly and unprofessional. I was returning one shirt and one shorts I bought for my son few days ago while back to school shopping and for some reason I couldn't find the receipt. So she told me that she can only do an exchange so I went and looked for something else and returned to her. She took the items back and processed the refund and then charged for the new items I purchased. I ended up paying the difference which was about $30. When I left the store and checked the receipt I realized that the shirt I returned was on sale for $7.99 I bought it for $17.99. She didn't bother to tell me that I'm losing $10 for returning the shirt. Honestly I would have kept it and gifted it to someone. And not lose money for returning an item. What a horrible customer service. Even though I like shopping at H&M for my teenage son I don't appreciate the bad customer service. Almost every store I visited I had a bad experience with customer service. Corporate should do more training with their staff. I have worked for customer service department of a company for over 20 years and they always had training with us quarterly to keep our surveys high.
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July 2023 by Elizabeth Nwaeke
Very Organized Store!! Reduced prices and lots of options to choose from! Do you love to mix and match? ? lots of finds!!
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July 2023 by Glenn Hill
This store is always full of lots of wonderful clothes for men and women. The prices are great, the staff is helpful, and it's in a great location.
