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March 2024 by Tiffany G.
always a mess. Always rude. All the workers stare at you instead of helping. They're confusing, and apparently their policies are different than every other f21. Manager or whoever the glasses girl us is rude as hell, how do you ever just shoo away a customer??? So weird, maybe learn to explain better
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November 2023 by Abhi-Irina Perak (KosherGoddess)
This store has excellent choice and great service, but bare in mind that at the time of this review they had fitting rooms open on only weekends.Also they accept return and exchange only! with actual paper receipts.
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November 2023 by Anna L.
This just happened, Nov 8 2023 around 3:15 pm. I hope she gets fired cause it looks like I'm not the only one who's left a bad review about her. I purchased something online and chose the option to return to store even tho I don't normally like going into this store but it's close to me and free to return. I called the store to check if they had curbside pick up still so I didn't have to go in and they said they didn't know what I was talking about which was kind of frustrating but whatever so I went inside. I went inside to the cashier stand with my package taped up and I guess maybe it was who I was on the phone with and maybe she was frustrated with me because I may have accidentally hung up too soon on the phone but she IMMEDIATELY was giving me a ton of attitude and a death stare when I walked in and said I'd like to return my online order. She was so ridiculously rude the whole time dealing with me, trying to call me stupid because I put the packaging slip in the box like it said to because I thought I was going to be dropping this off originally, made a huge deal about having to open the box to get the packaging receipt and over all made the process WAY more difficult than it needed to be while giving a surprising amount of attitude the whole time. She had dark hair up in a messy bun, tan skin, and I think was wearing a blue cardigan. I think she was the manager. I've worked in customer service for YEARS and I have NEVER ever been that rude to a customer no matter how much attitude I'm getting. I always de-escalate and remain calm because I'm not a child. She ruined my day I wish I said something to her face. Honestly I'm SO fed up with people, I'm done being nice: I guess if I was as ugly as her I'd be just as mad and rude as her too 24/7. Ugly inside and out man idc WHAT I'm going through in my life I have NEVER been that b****y to a customer before. She needs to grow up. I hope she's fired cause honestly she deserves to get what she gives. Even tho this is the one closest to me I'm never going back here. Not worth it. This whole experience she created was absolutely ridiculous and just ruined my day.
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October 2023 by Gloria Raquel Melendez
The worst store, the fitting room always closed, go to this store is a waste of time. I never come back.
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October 2023 by Celeste Dickel
Took my daughter shopping last week and she was not able to try on ANYTHING because no one available to watch the rooms. Yet 4 people behind the counter just chatting. I asked when the dressing rooms would be available, I was told "not today"Like all day? No one else comes to work all day? 4 people is not enough to run the store? Frustrating to say the least
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September 2023 by Kelly W.
I had made a mistake ordering online and got the wrong size skirt!! I called ahead of time to make sure they had my correct size in stock and thankfully they did! when i came i grabbed my correct size and they gladly went through the process of refunding and then repurchasing the skirt (apparently forever 21 doesn't do exchanges and they should to make it easier on their employees) regardless the women were super sweet and helpful and made everything easier on me
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July 2023 by J singh
Good place Good variety, hardworking busy helpful staff. Love to visit
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January 2023 by Rose
The stores itself is organized a little weird, and unlike what’s advertised on Google, there is NO PLUS SIZE CLOTHING/SECTION at this stores location, only online.
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November 2022 by Lilith Ruiz
The manager Nick was incredibly rude and unprofessional. Thank you Sunshine for the help. Calling corporate next time you close the store 15 minutes early. Unbelievable.
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November 2022 by Linda Ortega
The cashier was rude and not friendly.Store was nice.
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November 2022 by Nick Fursa
Just because they didn't let us in to make a return 10 min before closing time. I don't care about your policy: you say you open until 7 - you open until 7
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November 2022 by Yolimar Aquino
I bought a pair of pants in this store, they looked very nice, but I can't stand a wash, the fabric was damaged
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August 2022 by Geovanni Monte
always find something cute here, love how open it is. The staff are very nice. I will always go to this location
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July 2022 by Joanna S.
so i came in today to do a return i did a purchase on the app and i had my order number on my app and the receipt on my app so i showed it upon speaking to the manager she was very rude and told me she couldn't do my return so i called your customer service support on the app i was helped by a gentleman he finally helps me with a return label my purchases came in a bag no tags but the manager named sunshine by all means handled this transaction very rude and mean not satisfied with the service i received that i wont be coming or ordering from here again... she was caddy rude no skills at all looked like she has no customer service skills at all she deserves to be fired!! and she wouldn't look at me at all my return was still less then 30 days and she was either on her period or just had a terrible temper.. i would advise someone to take her place and she should be named karen not sunshine just saying her parents must of had her in the park so trailer trash!!
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June 2022 by arlene
The dude "Nicolas" who "helped" me out was rudeas hell. I'm going to the glendale location nexttime.
