Fashion Nova has garnered mixed reviews from customers. Many appreciate the in-store experience, highlighting the welcoming and helpful staff. Customers mention specific employees, like Natalia and Adriana, who provided excellent service, making the shopping experience enjoyable. The store is noted for its cleanliness and a wide selection of clothing and accessories, often with sales available. However, some customers have expressed dissatisfaction with online service, particularly regarding issues with gift card credits for returned items. One customer faced difficulties in receiving a gift card after returning merchandise, which took numerous emails to resolve. Despite this issue, the store's physical locations receive praise for their hospitality and assistance. Overall, while in-store experiences are generally positive, the online service could improve to better serve loyal customers.
