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March 2024 by Miguel C.
Shady business practices - charged me for double the time than I actually had the car. I had to take an hour from my day to go dispute it and they wouldn't even offer a discount for wasting my time and holding an extra chunk of my deposit for double the time. I value businesses that respect my time and money - this is not one of them. They are quick to charge fees but refuse to be held accountable when they inconvenience the customer (they gave the excuse that someone that didn't even work there made the error) What kind of BS is that? I will definitely try TURO instead next time I need to rent.
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February 2024 by Colin G.
During my recent experience renting a car from Enterprise in Burbank, California, I faced some serious issues. I found the manager, Evelyn Romero, to be very rude. She not only refused to give me the contact details of anyone above her, but also behaved unprofessionally. This behavior also extended to her coworker, resulting in no help or support for me. I initially planned to transfer the car from another Enterprise location to the Burbank site, but upon arrival, I was told that this was not possible. This left me without a rental car after normal business hours. This experience was the most disrespectful and unprofessional encounter I have ever had in a business context. Additionally, when I asked for her supervisor's information, she snatched the business card back from me and directed me to complain to their branch. She did not provide any further information and insisted that I find the corporate complaint number online.
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February 2024 by Bryan Schertz
We choose this location since it was over a 50% discount compared to an Airport rental. We arrived and the staff was quick and friendly.Shout out to Jordan you got us in the car. He walked out to our vehicle, inspected the vehicle with us, showed all the safety features and explained the check out and check in process (we were planning on an after-hours drop-off).Shakeh assisted us with check-in (turns out we didn’t do after hour drop off) and was very quick and helpful.If I find myself back in the area I will 100% rent from here again.
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February 2024 by Cammy Ellis
Quick, super easy service. Nice guys handled my rental and got me a great vehicle for the week! I'd highly recommend the Burbank Enterprise location if you need to rent a car. They'll take excellent care of you ?
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February 2024 by Leigh Larson
I needed a car while my van was at the mechanic for a day and night. I asked for the least expensive and I got it! The employees were nice. The car was ok, but not as nice as my 2005 van. It felt like the car needed repair worse than my van. However, it got me home and back to you the rental spot with no trouble. I got talked into buying insurance which I complained about the next day and they took it off my bill. Also, I started with three quarters of a tank and they only marked it down as half a tank so I didn't have to put any gas in it when I returned it.Overall it was a good experience and cost me less or about the same as Uber or Lyft.
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February 2024 by David R.
If I could put 0 stars I will helpless people ever rude customer service they put u on hold , they don't know there own policy , they don't even wanna work probably, worst place to try to make ur business with
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January 2024 by Victor Romero
Everything was as advertised. The transaction was fast and simple. Great customer service.
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January 2024 by TABITHA A.
Thank you Enterprise! Most of all my thanks to Christopher Mohos for his professionalism, being very personable, and informative. I appreciate the pick up and drop off. Another thank you to Jordan Sumbu for processing me so efficiently.
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January 2024 by Matt K
The team here is responsive, friendly and customer focused. My car was in the shop for a few weeks and I needed a rental. Art, Shakeh and Jorge took the time to make sure I got an SUV that was clean and comfortable for my family. They were patient with my questions and requests. In the past, I usually preferred the airport location but this team made the local rental place my new preferred location.
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January 2024 by Titan Elite Operations
The team at this location take great care and pride in the vehicles and service they render. On every occasion we have needed a vehicle our experience has been memorable for all the right reasons.
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January 2024 by Komal Subramanian
The team is awesome, Chris, Art, Jordan and the whole team checked me in and got me into a nice SUV midsize. They are very so friendly and great at customer service.
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January 2024 by Rajkamal Narasimhan
Overall experience was great. Easy to pick and drop the car and also got a ride back to my residence from the enterprise team member
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January 2024 by Scott Gianoli
Great service
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January 2024 by Michael Issakhanian
I had a fast friendly and wonderful experience
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January 2024 by Sahil
Very poor service, they don't keep up to their words.They qoute different amount in the start and they charge you much higher at the end. Even the car they gave was not perfect, I had to change my car half the way and they did not even refund the amount of fuel I filled in my previous car.I highly recommend to opt other rental services.
