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January 2024 by Lisa Park
Absolutely incredible customer service. James was very communicative every step of the way, putting my mind at rest. He showed me what he was doing on my car and explained in detail what the process was. I learned a lot about my car. I have a mini countryman 2013 and after it broke down for the second time this time I took it to EM POWER. And so happy i took it there. I was told when it first broke down I would need to replace my head gasket. So for the second time it broke down James told me this wasn’t the case. James replaced my turbo which was where a massive oil leak was coming from. I will be back for sure for any maintenance and all the work is warranted.Thank you James
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January 2024 by Bruce Jimenez
Bought my Mitsubishi Lancer 2015 here and spoke with Jose, he was straightforward and very honest about his sales, also gave me some very helpful advices I should do on improving my credit score as a 21 year old. One of the few honest salesman out there too, no hidden fees and very straightforward.
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December 2023 by C.M. S.
I called to ask about BMW service, I asked the man on the phone for his first name and he did not give it then he asked me about the vehicle, I said "can I at least know who I am speaking with?" Then he said, "what kind of car you have? Bentley, Rolls Royce, Bugatti" it was very unprofessional. They have loads of reviews apparently people like them so perhaps this guy is not the usual person helping customers but his phone manners stink. I did not use the company as a result despite living just down the street.
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October 2023 by james sweet
I recently bought a Mercedes E250 Diesel. Empower prices their vehicles quite fairly, and makes sure they are mechanically sound as well. The guys there made the whole process fast, easy, and walked me through every portion of the process. They communicate well and quickly too. I am very happy with the whole experience, and would highly recommend!I also highly recommend their service department as well!
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July 2023 by Sean james
Complete waste of time. approved for a car when I get to the dealer. I’m told the car is NOT ready it has to driven so the smog check whatever can reset. Four days go by car still not ready told it has to be driven more and is at mechanic. Wanted me to sign the contract for the car even though it wasn’t ready. Avoid this place!
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June 2023 by AF
While I didn't buy a car, I was VERY impressed with the service I received here. Jose and his staff were ultra friendly and inviting. Even though they were busy they were sure to go out of their way to make sure we had everything we needed. It was truly a great experience compared to doing business at some of the dealerships around LA. I highly recommend supporting this place if you can!
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May 2023 by Cynthia Zanders
Amazing Experience! Jose is one of the best dealers I have ever met hands down. He made my experience a breeze. Not to mention putting me in my dream car. I have received so many compliments on my car from friends, family even co-workers, and it’s only been a week that I have had the car. Ha! But I have referred multiple of people and anyone reading this I highly recommend you come down and get your first or next vehicle here. Jose is kind, funny, has a lot of patience, and really will GO ALL OUT HIS WAY to make sure you have the car that you WANT! Thank you Jose, really. I will definitely be back in the next few years purchasing another vehicle from you. Until then take care :)
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April 2023 by ShaneWon
I recently had the pleasure of working with Jose and Empower Group Inc. I couldn't be more impressed with their professionalism, dedication, and expertise. From start to finish, the team at Empower Group Inc went above and beyond to ensure that my needs were met and my expectations were exceeded.The communication throughout the entire process was outstanding, with frequent updates and clear explanations of each step along the way. The level of attention to detail was truly impressive, and I felt confident that when I was purchasing my car I was in good hands.Not only did Empower Group Inc deliver on time and on budget, but they also provided exceptional customer service and support. The team was always available to answer my questions and address any concerns I had, and they did so with kindness, patience, and a genuine desire to ensure my complete satisfaction.Overall, I highly recommend Empower Group Inc to anyone looking for a reliable, professional, and top-notch service provider/car salesman. They truly are the best of the best!
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March 2023 by N Dimond (Windhund)
Purchased a vehicle from out of state which I'm hesitant to do from previous experiences with other dealers. However, the vehicle I looked at presented so well in photos and on paper (the price certainly reflected a pristine vehicle $$$) and the owner was kind enough to provide additional photos and even a cold start video. Sadly, when I showed up to collect the car,it was clear it had been in an accident which was not disclosed. Whether the dealer knew about it or not, I didn't feel comfortable buying the car and backed out. The dealer understood and agreed to send a check for the funds they already deposited. This is the part that bugged me. It took so long for that to be done, that I couldn't purchase any other vehicles I found suitable while on vacation because my funds were tied up. When I was sending them money, everything was done super fast and with a cashier's check which means it clears immediately. But when they need to send the money back due to an oversight on their end, they drag their feet and I have to wait over a week to get the funds back. I am disappointed to say the least. When I was looking around the car up close, it was obvious the photos were taken at specific angles to hide colored tape on the bumper covering signs of an impact. This is not how you get repeat business. This perpetuates the used car dealer stigma. Let's aim a little higher, people.
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January 2023 by Talisa M.
Got a used car here ! They were able to get me into a car. I had a repo and below fair credit .... Jose was pretty strait forward no BS he wasn't trying too hard to sell me a car, he said "only if you're gunna love it." Went to another dealer, the one on the radio that talks about if they can't approve you god can't ... told them what car I wanted not only were they trying to sell me other cars that I didn't want, but they were rude AF ( not Agua Frescas) thanks again Jose I am very happy with my purchase !
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October 2022 by Bruce K.
James, Andy and the rest of the crew at Empower couldn't be more helpful when it comes to advice and knowledge of BMWs. You can tell they love the brand and keeping YOUR BMW in top shape is like a joyful hobby to them. Their prices are among the most reasonable in the area and their workmanship and expertise is exceptional. I own a 5 series and a 3 series BMW and take them both to Empower for ALL of my servicing and repairs. They seem to know everything there is to know about each and every model and year of "Bimmer" and they instill that very valuable "trust" in me, knowing that they won't sell you a part or do a repair that you don't actually need; in other words, they want to save you money too! In the past couple of months I've had both of my cars repaired and serviced by Empower and drive them in complete confidence that they are in "tip top" shape after my Empower visit. To demonstrate how honest they are and that they're looking out for YOU, James even texted me photos of the leaking radiator I would go ahead and have them replace just to show me I really needed to be aware of it and he even said if I was careful and didn't run my A/C I could probably squeeze some more time out of it though I did opt to have a new one put in. I cannot recommend them highly enough for YOUR BMW. Empower is, to use the word again, EXCEPTIONAL. I'd give them SIX stars if an extra one were available. THANK YOU, EMPOWER. PS: BMW owners must love them since every time I take mine in, the lot is full of Bimmers ready to be repaired, serviced or picked up. My friend who recommended EMPOWER to me and has since moved out of the area even drives down now from Northern California just to continue to have EMPOWER take care of his BMW! That has to tell you something!
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July 2022 by Matthew Siciliano
Empower is the best! Jose made sure to help me secure the best APR and made sure everything was taken care of throughout the purchase. Honest and straight up business. Highly recommend.
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June 2022 by Travis F.
I like to read reviews but rarely write them. But need to give a shout out to James at Empower. My 2013 328i recently had the 'drive train malfunction' error pop up on a Sunday afternoon. On Monday morning instead of my usual take it to the dealer, I decided to stop by Empower first. When I pulled in James was right there to see how he could help. He looked at the codes and asked me to leave the car for the day. It ended up not being a major issue and just needed some maintenance. The car was ready when he said and at a fair price. Unfortunately about a week later I started smelling oil. The next morning I went back to James. It was a Saturday. Again he was right there to take a look. He first said it's probably the valve cover but after a few minutes of looking he found it was the vacuum pump. He told me it's a bit bigger of a job to do on a Saturday and asked me to bring it Monday. He also gave me the price of what it would cost. What really surprised me was later that afternoon (still Saturday) he called and offered me another option of getting a used oil pump with a warranty at a lower rate. We discussed the options and on Monday afternoon the car was fixed and ready to pick up. Hard to always trust taking your car in for repairs but I trust James. I've only used him a few times but he really took the time to help me out including a few texts to see how the car was running. Highly recommend James and Empower.
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May 2022 by Bryan Calderon
I can't express how good these guys are, i want to thank Andy and James on how professional they are about Bmw,Their communication with me was great the whole time they worked on my 2011 bmw x5 50i.If you have any problem with your bmw these are the guys that will take care of it..they are truly Bmw specialists.Thanks for everything guys
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May 2022 by Dolores Gomez
Above and beyond! Awesome customer service provided. This is my second time purchasing vehicles from Jose, he helped me through the loan process and in every step of the way to make it happen. I will definitely come back, highly recommend this place if you are looking to purchase a car.Very satisfy! It was great to connect with Jose, he is honest and very helpful.
