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June 2024 by Harris Levin
Extremely experienced sales people who appear to be very honest. My experience with them has been nothing but good and would highly recommend them. I personally bought a mobility scooter from them, and it was definitely very reasonably priced.
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October 2023 by Novatic
Just got an adjustable bed here for my mother in law and it exceeded our expectations. Amazing delivery men; who were super nice and careful. And an amazing salesmen Kane sold us our bed with a great deal. The owner Lloyd was also super generous with letting us slide on a few fees. Overall great service, 5 stars.
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May 2023 by Lindey Lambert
It’s is with great sadness that I post this review. My folks have been shopping there for years to get their beds, lift chairs and the equipment they need for aging in place. In the past two years we have spent almost $5000.Today, when I told them the remote on the lift chair broke, their answer was we will come out and charge you a service call of $89 … seriously? That’s what 68 years of service looks like … they are great when they are taking your money … customer service after the fact is what separates the truly exceptional from the usual … unfortunately … here is where they fail …My expectations may have been too high, but they are the ones who set the bar …don’t buy into the service line the feed you. You’ll be disappointed like me.
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April 2023 by Deya S.
Quality equipment. They will try to find what you need they have all the resources that other companies don't fue to their years in service.
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October 2022 by Jan Spiegel
Look no more - this company went beyond good service - they dida perfect installation in record time. Kane was a pleasure to deal with and the lifts look great.
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October 2022 by Jan S.
Look no more - this company went well beyond good service. What a pleasure dealing with Kane who arranged it all within a couple of days. We now have 2 stair lifts, perfectly installed by a very knowledgeable technician and they look great.
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January 2022 by Kara V.
I came into the store today expecting it to be my first stop testing out recliner lift chairs...it ended up being my first and last stop lol. Kane was so kind, extremely professional and didn't pressure me in any way as I tested out chairs for a lengthy amount of time. He was very knowledgeable about the different types of chairs and listened to my needs, then showed me the chairs that he thought would be best. Needless to say he was spot on and one truly stood out...but I wanted it customized with massage and heat so I was worried I was going to be without a chair for 8 to 10 weeks as it would take that long to make. Kane made an arrangement for me to have a 'loaner' chair delivered that I could use for 8 to 10 weeks until my customized chair was delivered! I was absolutely blown away by this offer, it was just a white glove experience all the way around. I was expecting to have to go to three other stores but after finding the perfect chair and having the perfect customer experience I was relieved to have walked out knowing I'm going to have a fantastic chair within the week and the PERFECT customized chair within 10 weeks! I won't be surprised if we come back soon because I know my husband is going to want the same chair after trying mine... they've been here a long time so I know they'll still be there when that time comes. Thanks Kane for your great help! UPDATE: just days after purchasing my husband wanted to try the same chair (Golden Tech pr-510) to see what the hype was about. Sure enough, fell in love with it and ordered one for home as well!
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October 2021 by tracy mann
A horrible experience waiting just to talk to someone took 3 days.Lloyd treated me horribly.Would never go back there again.
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May 2021 by David R.
Haven't received the rental bed yet, but after speaking to Kane and his professional service on the phone, I know our bed will be great.Called them thanks to YELP and their great ratings.And Kane proved me right.Hard to find great service, let alone average service these days.Love doing business with people who do thing the old fashion way.Thank you Kane.
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May 2021 by beverley royster
Outstanding service. It’s been 5 years and both my bed and scooter are perfect!
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November 2020 by Marlyn D.
Appreciate that they wear masks and are very helpful and considerate. I dealt with Lloyd, and he made this experience of getting a recliner with heat and massage very easy. I have dealt with this Business for a period of 42 years and they just keep getting better. The best customer service and products. I am a Senior with a myriad of back, knee, and hip problems, so as you can see my recliner is not only beautiful but enables me to be more Mobil.
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September 2020 by Noodle C.
Really happy with my latex mattress and adjustable bed purchase. This is my second one. About 2 years ago I purchase the "high profile latex mattress". Yes I believe it is their most expensive. But what sold me is that it is 3 layers, reversible, individually separated. I know any mattress if treated well is meant to last a long time, but there was something about the idea that I can pull out one of the latex layers and replace as needed that really sold me. This makes for a truly customized mattress. There is a center core with two outer toppers. You can mix and match to desired firmness. Kane, the salesman has allot of knowledge for what can work as the best combination. There are many other mattresses to suit budgets and needs, some are latex and memory phone combos. But I'm really glad I went with the 100% latex. I also purchased the adjustable bed frames. My first mattress 2 years ago I got the electropedic "wall hugger" adjustable bed. It's main feature is exactly that, when you use the reclining device it stays against the wall and does not leave a big gap. Also it has an integrated back up battery in case there is a power outage. But this year, since I purchased a whole other " High profile latex mattress" for my second room I ended up going with a more affordable adjustable bed frame called "fleet-Z" . This does not have a wall hugger feature, nor a back up battery. But to be honest I prefer its design to my more expensive adjustable bed. It's light weight and easier to move around and has more room underneath for storing boxes. The lack of back up battery could be an issue, but I suppose it's easy to purchase a battery that will work in case of a power outage. So it's not really and issue and it is more affordable. So if budget is a concern, I would definitely splurge and get the "high profile latex mattress" mattress and save a few buck on the more affordable adjustable bed frame. Overall I am very pleased with their service, delivery was punctual and guys were polite and patient. They removed my old mattress and moved furniture and boxes. Nothing was broken and everything was put back. And this is the most comfortable bed I have ever had in my entire life!
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September 2020 by Nancy A.
I don't know how they have stayed in business as long as they have, the lack professionalism and lie to each other and their customers! They treat veterans and disabled horrible. When we were looking for a lift to put on the house because my husband who is a veteran and exposed to AO had become ill and unable to walk up and down stairs. I knew purchasing a lift was going to be expensive and when we saw their ad and they were a California company and local we automatically called them. Well Francisco who is an installer says he can't come out to see what we have but he will send someone, well the someone didn't know what he was doing, came out with no specs and was leading us down the rabbit whole. We called back and talked to Kane who did come out and told us what we needed to do, went back to his office wrote up a sales agreement which unbeknownst to me he did incorrectly and apparently told his boss I badgered him into doing so...... Not true I just told him my husband was a vet any vet discount greatly appreciated I didn't know until today that he miss calculated our agreement was done the end of July the 26th to be exact . That's when I paid him the first $5000 then two weeks later I get another phone call for another $5500 only to find out 4 days later that the company he normally does business with was 10 weeks behind, he would have known that if he was in more constant contact with them and myself as well. So now he has to do business with an out of state company and there goes the 4 week lead time as well as delivery and set up now this other co promises 4 weeks as well but it actually took 6 weeks and all contact between the co and myself was initiated by me , which Lloyd the owner accused me of being a bitchy old woman who just wanted her way, well you got $10000 plus of my money I have nothing I want to know what you are going to give me! So finally the lift is here on the 19th and they show up at about 2 in the afternoon to install but then Fransisco decides he doesn't know if they can install cause now we might need a wall , you couldn't tell us that 3-2 weeks ago you wait to the last minute to say something! So you get the install started on Thursday but stop cause you made plans for Friday, Saturday and Sunday I got it, but you say you will be back on Monday between 8:30-9 but you don't show up until almost 11 , 2 hours late because you have to by a ladder, then we find out by one of the worked this is only the 4th unit they have put in , they usually do stair lifts then your in and out and your welder is insultive and you don't finish the job so you have to come back a third day to finish the job. I'm very scared of the service I will be getting, I'm worried about the job itself , I would never recommend this company poor professionalism and lack of responsibility as we Funny Lloyd wouldn't know a Mexican if he saw one! And just so you know my ancestors are from Santa Rosa chihuahua, Mexico and Sinaloa Mexico. Don't try to degrade us I have a posse They I stalled the lift on September 26th of last year after 10 weeks of waiting, was promised a 4 week wait time, the lift never worked properly and they never honored their 100% satisfaction guaranteed, on November 21st of last year, 55 days of asking them to fix equipment , 32 times of my husband stuck in said lift, told Kane ponce Garcia to come get said lift and return funds , until today 9/4/2020 they have yet to collect said lift and return funds, I have hired a lawyer and turned them into CSLB as they work without a contractors license and their installers, sales person (Kane) are not qualified to sell or install. They rob Peter to pay Paul and sell used and broken products as brand new!
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August 2020 by Howard H.
Bought my ailing father-in-law a used adjustable bed and mattress from this place. $1800.00 He passed three months later! Offered us $100.00 for a buy back! They said initially they would buy it back when the time came. They just didn't say it would be pennies on the dollar! Buyer Beware!
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July 2020 by Tracy G.
My elderly mom decided that she wanted to get a scooter to be out and about. We went to Electropedic and the gentleman assisting us was incredibly patient and kind with us. Mom got to test drive several models on-site to find the best one for her. The price was very reasonable. The scooter was delivered as promised and it has opened a whole new world for her. I highly recommend Electropedic. Exceptional customer service!
