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October 2024 by Vedi Ghapralian
The service provided by Alex over at the front desk was amazing, definitely recommend you go to him for all your needs. The gym is looked out for and well maintained however the constant price increase is the main concern here and should be looked into.
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September 2024 by Lover
There’s roches and the internet doesn’t work
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September 2024 by Alex Corona
Made me buy a day pass, even though I’m a member at crunch already.
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September 2024 by Hayk
The manager in the front is the most condescending piece of work I’ve ever encountered in a customer service environment to think he runs the place and has 0 human skills just repeats the same policies like a robot. Looking forward to when he’s gone. Seems like other people agree too
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September 2024 by Lilly R.
After being a loyal member at this specific Crunch location for eight years, I have decided to cancel my membership due to an incredibly disappointing experience. Recently, I reached out to the general manager to express my valid concerns about the consistent annual increases to my monthly rate--$10 more each year, despite my long-standing loyalty. Instead of addressing my concerns professionally, the manager responded in a hostile, disrespectful, and condescending manner, making it clear that my loyalty meant nothing to them and that the rate would remain unchanged.
My monthly rate had risen to $70, only for me to discover that new members were being offered prices as low as $30 to $50 a month. Is this how you treat a customer who has been loyal to your establishment for years? Rather than rewarding long-term members, it seems this location is more interested in attracting new members while disregarding the ones who have supported them over time.
During our conversation, the manager repeatedly cut me off, was confrontational, and showed a complete lack of customer service skills. This location desperately needs a manager who can handle customer concerns with professionalism and respect, rather than becoming defensive and hostile.
I will be reaching out to the regional manager at Crunch headquarters to file a complaint against this location and specifically against this manager. Take your business to an establishment that actually values loyalty instead of treating you like garbage. Believe the low reviews--they're there for a reason.
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August 2024 by Jacob Aytayan
I really didn't want to write this review but I feel like it's finally time I give my thoughts. For the 2nd half of July the men's sauna was closed for "misuse of the sauna" when it seemed it was working. For the past week or so the sauna has been on but closed for some reason and it seems this gym is punishing its members for no reason. I was told on Monday July 29th that the sauna was opening on August 1st and I find it strange why they're waiting till then when every time I past by it the week prior it was on but closed which seems like a waste of time. Come August 1st it's working and it's actually hot like it used to be and I have no complaints. Come Friday August 2nd the next day it's closed again for vandalism.......... I really don't know what's going on but ever since the management has changed I've been noticing the men's sauna hasn't been the same as before and has been closed a lot. I really don't understand what message they're trying to put by having the men's sauna while it's still on but it's closed for vandalism for the safety of the members.
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June 2024 by Brandon Dodd
Smells like shrimp.
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June 2024 by elineh manookian
Thanks for keeping it clean
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June 2024 by Kevin K
This gym has been going downhill fast recently. Long time member and they show no loyalty. New signups get a cheap rate while my membership goes up $5/year so I'm closer to $70/month at this point. They used to have amazing plate loaded StarTrac machines and now they have hand me down hammer strength machines from different locations. The men's sauna used to be amazing but ever since the new manager came in it's been out of service or barely even warm. Not worth it.
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May 2024 by Brittany Alexis Walker
generally have a good experience here and come here about once a week on classpass. i’m never late but i was late due to an emergency phone call for my “gym time” which is a two hour slot in the open gym. i explained my reasoning, the 30 minute drive to get there and that i only intended to be there for an hour anyway and the front desk still coldly turned me away. i had talked to them about joining on a previous visit as i have just moved to the area recently and was in process of finding the right gym for me via classpass. i definitely understand policy but i’ve been a member at crunch since 2012 in new york. the next time slot on classpass was the same amount of credits, the gym wasn’t busy so i was really upset by this as it just seemed like there was no working with me at all and honestly, he seemed almost happy to turn me away which just left a bad taste in my mouth. definitely won’t be joining nor going to this location again.
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May 2024 by Josie Quintanilla
Pricey but clean and modern!
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April 2024 by Eric S.
Good clean gym. Plenty of equipment.
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April 2024 by V S
Drove a long way to come to this gym just to be told I have to pay an additional $10 because it’s considered a “premium” gym and not part of my membership. I thought my membership covered any crunch location but apparently not this one? Front desk worker tried to send me to the Van Nuys location which would’ve been an extra 30 minute drive. After being told this ridiculous policy I asked to use the restroom since I had a long drive, and the front desk worker was waiting for me to make sure I either paid or left. Terrible experience at this location, very disappointed as a loyal crunch member of 4 years.
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March 2024 by Al Shasta
I would rate it zero stars if possible. The manager, who seemed to have self-loathing and racist tendencies, refused our entry, rushed us out, and maintained a condescending attitude throughout. Also a shout-out to the receptionist, Jordan (or whoever it was), for involving the manager when they could have informed us directly. To the manager: Please stop looking down on fellow Latinos.
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January 2024 by Michael Bui
I love this location. If you're looking for a clean and friendly environment, this place is perfect for you. It has everything you need in a gym, and the staff at the location is nice. The issue I had was with customer service via email, which was pretty horrible, to say the least.
I became a member because this location is considered a 'corporate' version of the franchise, and I was under the impression that they cater to the needs of those who travel frequently for work or other related reasons.
I was away for 9 months and had a terrible experience attempting to keep my membership frozen while I was out of the country. Apparently, there are limitations on how long you can keep your account frozen, even though there's a cost to keep a freeze in place, and the yearly subscription costs are still debited on its regularly due schedule.
I requested two back-to-back 3-month freezes and forgot to email prior to the end of my freeze period, which resulted in a charge for a normal monthly fee. I had no issues with the charge since I did forget to email the location. When I requested a freeze again, I was told that they couldn't freeze the account anymore since there was no activity on it. I emailed Heather and the location's main email and asked if the service charge that hit my account after the 6-month period would be considered activity. They went silent after that point, even after emailing several times.
It's quite disappointing to say the least, but this location is still a great option if you're staying permanently in the area. If you're a working professional that travels frequently, I would highly suggest searching for other options because this franchise doesn't offer acceptable email customer service and is limited in how long you can keep your account frozen.
