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July 2023 by Eric E.
I've used Craters & Freighters several times now to ship artwork from California to my home in New York. It is not easy to find a reliable vendor for this kind of service and I highly recommend. Very professional. I always find their communication responsiveness to be excellent (which is very important to me). They pick up at the customer's specified location, they very carefully pack the items, and then they construct custom-built crates to suit each situation. They handle all the shipping of the freight to your location. If you want to pay less and roll the dice, I'm sure there are other options out there. If you have something of value and want to make sure it arrives in perfect condition, call Craters & Freighters. No complaints whatsoever.
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May 2023 by Tom K Miceman
Expensive transport company..Use u p s. Or XPO !!!
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April 2023 by Danielle Revelins
This company extorted me for nearly $4,000.I was quoted $5,800 to pick up, pack, insure and ship 2 paintings to Australia.Once picked up and packed I had a gallery in New York interestedin them so I asked them to please hold off for a few days while I figured out the situation.After a week I said that we would pick up the paintings. I of course knew I would owe money for the picking up and packing.I was told that I owed them $3,800 which included a 'release' fee. He refused to give me an itemized receipt.I have filed a complaint with the Better Business Bureau and am now having to take them to small claims court.DO NOT WORK with this company.
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April 2023 by Danielle R.
This company extorted me for nearly $4,000. I was quoted $5,800 to pick up, pack, insure and ship 2 paintings to Australia. Once picked up and packed I had a gallery in New York interestedin them so I asked them to please hold off for a few days while I figured out the situation. After a week I said that we would pick up the paintings. I of course knew I would owe money for the picking up and packing. I was told that I owed them $3,800 which included a 'release' fee. He refused to give me an itemized receipt. I have filed a complaint with the Better Business Bureau and am now having to take them to small claims court. DO NOT WORK with this company.
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March 2023 by Alex Meyers
My company had nothing but a wonderful experience working with Oscar and his team. They were quick to respond to any questions or concerns we had as well as going out of their way to keep us updated on the status of our package and delivery. When we received our package, we couldn't have been more impressed with their craftsmanship and the care they put into getting our package safely to us. We would happily use this company for any future deliveries we needed and would feel more than confident in recommending them to anyone else who needed a packaging and delivery service.
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July 2022 by Brett Henrichsen
Horrific. Why create a website advertising crating and freighting if you don't actually do either? Never respond to quotes, doesn't answer the phone, doesn't return phone calls, promised a quote and then never got back to us, leaving us high and dry. Now reading all the other negative reviews I understand they are just a scam.
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July 2022 by Adriana E
Great customer service. The gentlemen in the warehouse were very thorough and made me feel very comfortable about shipping our delicate statue with them.
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June 2022 by Brett H.
Took all my info for crating and shipping something, and have never called back and have stopped answering the phone. Why advertise this is your business if you can't provide what you advertise?
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March 2022 by Emily Trittschuh
Deceitful. I could write pages documenting how awful Sako Berberian and my experience with this company was. However I wouldn’t want to waste your time like they did mine.1. Not the least expensive, but2. I selected them after his assertion that they provide 100% damage/shipping coverage.COMPLETE LIEHe put the wrong zip code on my crate of fine art and everything that happened next was a disaster. When the crate eventually arrived (I spent hours and hours talking to many people to get it redirected and eventually delivered) it was damaged and so was a frame inside. Fine art tends to be in custom frames…something he seemed to think was unimportant. After paying almost $2000 to ship my items I then ended up paying over $1200 to replace the ruined frame. He refused to cover the cost citing his high deductible. He offered to pay part of it but then didn’t pay a dime when sent the bill. And, I discovered it doesn’t work to take someone to small claims court when you live out of state.
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August 2021 by Coulas Ginger
Excellent customer service, easy to deal with.
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March 2021 by Kristin Riley
Quoted me one thing. Picked it up. Doubled cost. Threatened to keep my items.
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February 2021 by Omar Qureshi
Krikor, Sako, and his team are fantastic. We had an unusual situation where we were shipping a large and cumbersome eBay purchase back to a seller in connection with a dispute resolution. The team came to our house to pick up the item, packaged it securely, and shipped it for us. There were twists and turns along the way, including the seller refusing to play ball with the shipper, but Kirkor, Sako, and team were great at communicating everything to us along the way. They listened, they were empathetic, and they ultimately helped us get the result we were looking for. The whole operating has a professional, but at the same time, family feel to it. I highly recommend them.
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December 2020 by Diana M.
Craters & Freighters helped me move a large framed piece behind glass from LA area to Phoenix. Their online quote process was easy, and their communication with me was excellent. The artwork arrived three days later packed in an amazing crate and is now hanging in my house. Very professional service. I would highly recommend Craters & Freighters and will use them again if I ever need to.
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June 2020 by Jarred Creavalle
Sako and his team are the best in the business! I needed to move my stuff from a 1 bedroom apartment in California to Florida and they helped me get it done with care, earlier than expect and at a reasonable price! I recieved my shipment in 7 days. From my initial phone call for a quote to the final delivery, they went above and beyond. I shipped a chest of drawers and 14 boxes. They were able to box the chest of drawers and palletize it with everthing else into 2 nicely packed pallets. They shrink wrapped and strapped everything down for a safe and secure delivery. The whole process was very professional! I would definitely use them again and recommended them to my friends. Thank you for everthing!
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October 2019 by Simon Moro
If I could give Craters and Freighters LA less than 0 stars, I would. Their complete lack of sufficient packing resulted in thousands of dollars of damage to a fragile item - And they took no responsibility - even after admitting to how the item was packed. To make matters worse - THEY WOULD NOT LET ME MAKE AN INSURANCE CLAIM… And I paid for the insurance: This seems like FRAUD to me.
