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December 2023 by Jennifer Sparks
The price IS REALLY GREAT! about 20 cents cheaper a gallon. The executive membership gets me 2% cash back annually, meaning everything I buy from Costco, including gas, I get back in cash at the end of the year. So my only complaint was that I used a PayPal card at the pump, and because it was a prepaid card, I guess they would not accept it. Although the day before I used it at the same costco gas pump and I had no trouble. So I'm not sure why Costo allowed it one day and not the next. I had enough money in the account. It was frustrating after waiting in line for over 30 minutes. This is my only complaint. Other than the card and they very long wait in line for gas, I really love being a member here.
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November 2023 by Melvin Pleitez
Two pumps in each isle, eight isles in this gas station, sixteen pumps total. Costco gas prices are cheaper than any other decent gas quality brand; therefore, this gas station is not the exception: expect long waiting time, large lines of cars on both entry lanes. Early mornings and late evenings are less crowded than other times during the day. Try the middle lanes, safety.
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October 2023 by Lorena E.
This is so disgusting fly inside the lettuce hidden away.!!!! Come on this is such a big company and insects are sneaking in . Never buying any prepared food at costco this is just disgusting a large fly got thru these people. so disappointed
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October 2023 by Natasha B
I've been trying to get out of this Costco parking lot for 25 minutes. They have zero traffic control getting in and out of the gas station portion like other locations do, so even after you get gas, you can spend 25 or 30 minutes like me, just trying to get out again. When I spoke to an employee gathering carts in the parking lot, saying that he should mention this issue to his bosses, he said it wasn't his job. Clearly, their lack of concern for customers runs from top to bottom here. Worst Costco ever.
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October 2023 by Claudia Q.
WOW, this store can not get any worse in customer service! "John" store Mgr needs to retrained his employees on customer service, especially the ones in the food court yard! I haven'tdone any reviews because I see managers and owners do not care about these reviews. Us the customers, consumers!
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October 2023 by Luke A.
I've been buying glasses and having my lenses updated annually here for several years. Last year I found frames I liked better at LensCrafters so I skipped my 2022 update at Costco. Last week I received my glasses back from Costco optical with my updated prescription for 2023. I wore them for a week but noticed that they were perpetually dirty on the inside corners of the lenses (the side closest to my nose. No matter how often I cleaned them there was a smudgy spot. Then I started to panic, thinking I had scratched my brand new lenses. It wasn't until I put on my old glasses to look at my new glasses that I saw it wasn't dirt or a scratch. It was very clearly a machine etched circle along with some numbers. I googled it. Not a lot of information but apparently it's the prescription information telling the machine how to craft the lens. I brought the glasses into the store, along with 4 other pair that they had made the lenses for. Initially I was told that this is completely normal. So I brought out the 4 other glasses and asked them to show me where these marking were on the other glasses. THEY COULD NOT FIND THE MARKINGS! Then the story became that this is newer technology, an upgrade. Laughable. They called the factory to see what could be done. A 30 second phone call. I was told they could send my glasses back to the factory to SEE if they could make it less noticeable. No guarantees. Livid, I got my refund and left. Under no circumstances will I ever return to Costco for my optical needs.
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October 2023 by Karreno Alexanyan
Costco Gas Station offers high-quality, environmentally-friendly fuel at unbeatable prices for members. With numerous well-maintained pumps and minimal wait times, fueling is swift and hassle-free. The user-friendly interface and multiple payment options make transactions smooth, while the attentive staff stand by for assistance, ensuring a satisfying customer experience. Membership discounts provide additional value, making each visit economically rewarding.
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October 2023 by Alvin Luu
Each Costco has I've been to was different in one way or another, this one is straight driveway to the gas pumps. Little room to maneuver to a shorter spot but at least this one has the indicator lights so you know a pump is available.
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September 2023 by Corie D.
I'm not sure if management reads this but if you do, someone needs to promote Patty in optometry area! I went to several other eye glass stores and no one would touch my glasses. They wouldn't even try. They were all about selling me new glasses before any attempt was done with my favorite pair.I waited for my number to be called, super anxious of what type of response I would get showing them my glasses. When Patty finally called my number, she greeted me with a smile, I was already off to a better start than the previous places I stopped at. She looked at them, looked at me and said she would try her bestest to not break them but there was a good chance they may not make it. I wanted to cry, I think Patty sensed my irrational emotional connection to them and to make me feel better, said she couldn't make any promises but she would try her hardest to magically fix them. She did!! I can't thank her enough!
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September 2023 by Mike T
Gas prices are competitive, but it's chaotic. Practically no employees to manage the entrance, everyone is cramming in from different sides. Before they used to have someone direct traffic to make sure everyone pulls in and fills all lanes and stop those cutting in line, now it's free for all. Also, nobody at all to make sure people keep moving. Sometimes you get stock in a line that has someone who just needs help, good luck. The employees are just by the gray booth talking all day. Every time Ive been there, they're just talking by the booth, basically nobody is there.
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September 2023 by Roxana B.
What s going on at Costco?? Employees being very rude and caring about showing off their outfit instead of wearing their badge??? Bautista is his name he was extremely unhelpful and rude and hiding his badge in his hand ... and BTW I was stopped by a lady that claimed to be his manager she asked to delete the picture from my phone otherwise she would cancel my membership. What's going on with this hostile environment??
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August 2023 by Haley H.
A very solid Costco! They have a good selection of staples, not a ton of variety or unique foods but still everything you would expect! The value of Costco is of course beyond any grocery store even for our family of 2. We go primarily for paper products, cleaning products, eggs, butter and cheese! It is nuts, especially on the weekends. Parking is ample but you may have to walk a bit
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August 2023 by Jonathan McClintic
Cheap gas. Expect a line/ wait, but it goes fast enough. Just know which side your gas door is on, but even then, the hoses are pretty long, even if you find yourself in the wrong lane, and can probably reach. Just so you know, even lanes are drivers side. Something to be aware of.
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August 2023 by Gary Chow
Conveniently right off the highway with an easy, intuitive entry and exit, this location has 3 pumps per side on every island, so no surprise 2 pump islands negotiate. If passing through San Fernando as well on your trip, check prices first as Burbank is often more expensive.
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August 2023 by Blanche Knight
Best prices in town. If you hit it just right, the wait isn't too long.
