-
January 2024 by steven martinez
Came in on a very busy day and was helped by Art he turned the bank into a more human experience by conversing as if he was an old friend, very efficient, polite, and professional. He also put in the effort to be this way with everyone before me which was nice to see. He deserves a raise.
-
December 2023 by Mephistro
I really like the atmosphere of this location. The employees are also super helpful. Special thanks to Syuzanna for pushing back her lunch in order to take the time to help me open a checking and savings account. She was amazing through the whole process and is really and asset to Citi!
-
December 2023 by Damian K.
I really like the atmosphere of this location. The employees are also super helpful. Special thanks to Syuzanna for pushing back her lunch in order to take the time to help me open a checking and savings account. She was amazing through the whole process and is really and asset to Citi!
-
December 2023 by Stan G.
Very long lines due to 2 tellers working, many people are walking around and not helping. Also very nosy teller asking me why I'm making a withdrawal, none of his business. I drive out of my way to another branch to get service. What a shame Citi.
-
November 2023 by Lexena M.
Great service, they are so professional, and they spend time explaining all the questions. Ashlie, and Eduard, are nice and friendly. thank you so much
-
August 2023 by Baybee Pretty
Laura Matirosyian was one of the rudest tellers I’ve ever dealt with. I’m not sure if she was on her period but her attitude was unpleasant. I gave her my telephone number and an ID then I input my PIN code. A minute later she says she couldn’t accept my I’d because it was expired! After I input my PIN code!
-
March 2023 by OneLA Lady
They teller and manager were racists. Making up policies to avoid assisting me. I left, went to another location and completed my transaction.
-
March 2023 by Lisa Bacon
I love my bank. Helpful, nice and well informed
-
March 2023 by juleeon Assange
There is no away to contact the Regional management, and let her know what is going on in this branch. the Corrupted manager won't give you that info either. How can you hire the entire bank from the same ethnicity, . They can getaway with anything. WHAT AN INTELLIGENT HR
-
July 2022 by Jeff W.
I have had some major issues with this bank. I opened an account here because I thought they were a nationwide bank. They are not and do not have any affiliate banks in Oregon that can help you with cashier checks or transferring funds. My fault for not doing more research on the bank but I have had their citicard for years and just figured they were. I called customer service for help and they are the worst. What ever call center they are working with follows a script and will not deviate from it. No help at all. I finally found a number for the Burbank branch and got help from Suzanne. She was amazing!! She literally is the only good thing about this bank. Very polite and helpful on the phone. I would have lost my mind without her help.
-
June 2022 by Connie R.
I do not recommend Citibank to anyone. You have to make an appointment to deposit money. What? Also, if you put money into your trust, you come in the first time to sign papers and then you have to come back to deposit the money. What? No other bank does that. They really need to change their policies. I do not recommend them at all.
-
January 2022 by Peter Daskaloff
I've been banking at this location for over 20 years. And I've been banking also at Wells Fargo on San Fernando, and Bank of America on Olive. Citibank is by far the best in my book. They don't place my money on hold for a week, the lines are usually short and the customer service is great!
-
November 2021 by Patricia Avila
The teller are always friendly, great customer service
-
August 2021 by Cecille Ryun
Since 1990 I am a Citi Bank customer until now. .I do business with Citi Bank, banking, personal loan and etc.
-
July 2021 by Naira Javakhyan
There was a friendly staff .We did our main job with the Lilit Hakobyan who explained every small detail.We were satisfied .She was a really nice person.
