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March 2024 by Rodolfo D.
Great customer service always there to take care of business. When you go inside you feel welcome and would love to get go inside and not having to be a chore but if you need to go inside it's a pleasure to go inside.
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January 2024 by Mike San Pedro
Absolutely horrible service. Bank tellers were unhelpful and their supervisor was even worse. The lady didn’t even pull up my account and did not want to help.Go to another branch or find another bank.
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November 2023 by Jack B.
The specialist I talked to was friendly but he ordered my card with the wrong name on it. Now customer service isn't able to verify my identity. Super annoying.
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November 2023 by CJ Jimenez
Eric Sanchez a service representative was professional, courteous, knowledgeable and with excellent customer service. Thank you. CJ
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September 2023 by Regina Parks
Chase is absolutely the worst bank I have ever dealt with! My sister and I are successor co-trustees of my mother's trust who passed away recently. We brought in a certified copy of the death certificate and notarized copy of the trust agreement. My attorney said to bring these documents to the bank to close the account. Chase will not accept the trust document because it does not say we can act independently. We'll that's the way it was drawn up AND the way we want it. I've asked Chase to put it in writing and they refuse! If we were keeping the account I may understand that they don't want to monitor 2 signatures for withdrawal, but we want to close the account, so that should be a concern. They are holding the funds illegally and are very uncooperative. Logix Federal Credit Union accepted the same document with no problem. A warning to all DO NOT BANK WITH CHASE!!!! THIS BANK IS THE WORST!!!!!! They don't care about their customers and don't even deserve 1 star.
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September 2023 by Patrick Griffin
their bank corporate policy allowed for corporate theft of our business a few years ago. was refused service from both teller and mgr for not wearing an oxygen restricting medical device. later they refused to cash checks written from their own bank which I had done for years. will be removing anything to do with them forever
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July 2023 by Carlos K.
The worst customer service ever ! I tried to cash my check in the morning, no one in line but they kept telling me what they could not do and i felt really discriminated against. They kept pointing things out on the check as if it was a fraud situation, i kept asking questions about their process but the teller lori wouldn't even run the check or do her due diligence to verify the check. Then the manager Katrin buniatyan comes over and tells me to get the "fuck" out of her branch. I had to ask her again what did u say? Then she said it again but bleeped her cus word this ! So unprofessional this branch is extremely discriminatory towards people of color! Chase you need to hire better people , hire people that actually want to help not pore their own bigoted views on customers.
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March 2023 by Laurie B.
I never write reviews - never, I believe I have written 2 in my lifetime. Yet today, I must. I have been a for-profit/nonprofit executive for 30 years, collaborating with a wide range of leadership - diverse in their experience, education, and styles. I have had the privilege of mentoring/training 100's of business leaders at various stages of their development. I only share this experience to put my comments in context. The branch manager at Chase Bank on Magnolia Blvd., in Burbank demonstrates one of the worst characteristics a leader can - apathy - she offers no concern, no interest, .... clearly no enthusiasm in serving the interests of her institution, staff, or clients. Maybe there is a better Chase Branch - and just maybe Chase Bank has become so strong they no longer feel they need to concern themselves with their customer's experiences. Given the many alternatives available to me, I will be looking elsewhere. For what it's worth.
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February 2023 by Ruben Isahakyan
I don’t know why they even have tellers at this bank, it’s 2023, you don’t really need them to deposit or withdraw money, it seems like they are there only to complicate transactions and not facilitate. Chase should instal few more smart ATM’s and problem solved.
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October 2022 by Brian F.
Let me state I am not a member of this bank and I never will be! If you want to go to a bank we're employees treat you bad! This is it! Had to talk to them about some phony business transaction they wouldnt hear me out! Thank god I bank somewhere else!
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July 2022 by Kevin M.
Horrible branch!!! Very disorganized and rude employees. The woman I dealt with was dismissive & acted like she was doing me a favor by speaking with me. Customers are viewed as transactions, not human beings. Totally incompetent. I would never go back in there. So disappointed as this used to be my branch & they were great. After seeing some other reviews, I see that I am not the only one who has had a bad experience. I need to open a checking account with Chase again, but it will not be in this branch.
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May 2022 by Danni O.
This particular Chase on Magnolia seems to have a majority of employees that are incels and have internalized misogyny issues judging by the way I was treated the energy of these men just go to a credit union honey
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March 2022 by Christina M.
Cathy-your branch manager is absolutely horrid! Imagine speaking to an elderly woman (my aunt!) who lost her keys with the most disgusting tone. My Aunt was absolutely freaking out because she lost my keys-her car was in the shop. She called two customers after my aunt and that's where Cathy's investigation stopped. She CAN but did not request footage from security. She told my aunt 'I will not be doing you anymore favors' when my aunt said she was going to file a police report. Chase you need to RECORD YOUR CONVERSATIONS FROM YOUR PHONE LINES! She has a horrible attitude-a branch manager should be welcoming, kind, helpful-you found yourself the OPPOSITE!
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February 2022 by Chantal Juarez
Peter Hartooni helped me out so much, he really took the time and patience to reach out to all his resources. Respectfully, great customer service.
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February 2022 by Cassidy B.
I went to cash some savings bonds and it was a somewhat lengthy process but the staff worked diligently and thanked me for my patience. They knew what they were doing and were very professional and friendly! I will definitely be returning to this branch for any future banking needs!
