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October 2024 by Samantha
I’m so mad. I’m so heartbroken. I won’t go into all of it but please choose another office. I really can’t imagine how difficult the jobs are of people who work in a vet office. I know they have their hands full of different personalities and they never know who could walk through the door. At the same time, this place could use a major lesson in bedside manner and how to speak to people like they’re real people. The main front desk associate is who I’m directly speaking about. This woman has definitely been through hell working this position but it might be time for someone who hasn’t been worn down. She needs a class in basic human interaction. My little senior girl had a heart murmur, which turned out to be cancer, however, I learned this at another office. It was something that could have been heard on a stethoscope during routine vitals. It wasn’t brought up. Rather than go over anything for my understanding, they gave me estimates for over 7k worth of work, and when I became hesitant and confused by the itemized bill, I was condescendingly told “ma’am you have an old dog and you need to care for her.” Who says that? Who says that without knowing someone financial or life position?
I left that office a crying mess. I only ever came here due to the original good reviews and proximity to my home. The good reviews have obviously changed.. I regret ever coming here with my whole heart.
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October 2024 by Jessica Talbert
Avoid this place like the plague if you love your pets.
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October 2024 by Luigi Morales
PLEASE AVOID. Not an Avain Specialist at all. DO MORE HARM THAN ANYTHING.
If I could give negative stars I would.
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July 2024 by Annie P.
I agree with the 1 star reviewers. MONEY, MONEY MONEY! I did a heartworm test on my kitten at the time just to be safe she was less than 1 year old. I have ordered revolution flea prevention through Chewy because the cost to cheaper than getting it from the vet itself. Anyways fast forwarding to 1 yr and 1 month to make an appointment for her annual physical. I understand they decline my chewy order to refill my cat's flea prescription because her weight doesn't match the 5.1-15lbs medicine for I am ordering. Annual is fine to check her health and change her weight in their records, but to do another heartworm test is ridiculous! $100 for the blood work test. Furthermore, I previously ordered 5.1-15 lbs revolution flea prevention 5 months ago with their records having her weight at 4lbs. Didn't decline it then, but her annual is coming up so they suddenly decline it. Get your reasoning correct!!! She was fine her first year!!!! Go somewhere people, save your wallet!
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May 2024 by Mike Akopyan
Bad customer service, they are very big on upselling. Gave me instructions earlier in the day to give my dog medication before bringing him in and I did, once I got there they told me to come back another time because they forgot to tell me about another medication needed before the procedure to remove stitches. Bad experience and never going back.
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April 2024 by Jennie F.
I've tried to give this place the benefit of the doubt numerous times, had simply gotten used to managing my expectations and ensuring that I wasn't getting swindled especially by Dr. Ceko. Until now.... Had my dog treated for persistent vomiting, which of course, required a full lab/xray workup. Without a diagnosis yet, they wanted me to prepay for hospitalization, antibiotics, several other meds, additional sendout labs, new food, and a series of IV fluids for the week, etc! I managed their coercion by limiting the items to things that would yield a diagnosis first, then told them we would discuss the plan. Labs came back normal. Dr. Ceko showed me the xrays, she was convinced it was pancreatitis despite normal labs and normal pancreas on x-ray and encouraged me to do send out labs which I declined. I pointed out the area that looked suspicious in her bowels (I'm not a radiologist, but see films a lot as an RN) and she said it was normal, and referred me back to the good looking pancreas and liver to sell me on food. I took her home and she declined overnight. When I brought her into another ER vet, they saw the copy of the same xrays and pointed out the blockage immediately and worked her up to confirm via US and prepped for surgery (yesterday). Dr. Ceko had the nerve to call me today to see how my dog is and assumed that the ER vet did barium tests and more xrays to find the blockage, which they didn't, they used the same xrays as hers. did not acknowledge her missing it. Without her knowing what the blockage was from, proceeded to try to sell me on specialized dog food saying that she must be eating things that she shouldn't be and needing more nutrients. (the blockage was from a piece of corn on the cob that a toddler had dropped for her months ago and finally got stuck). THE OUTCOME OF DR. CEKO'S LAPSE IN JUDGEMENT AND ASSESSMENT COULD HAVE KILLED MY 5 YO DOG IF I HAD FOLLOWED THE INSTRUCTIONS THAT SHE WAS PUSHING. Instead I was astute enough to monitor my dog and brought her to a higher level of care. EVERY single visit I leave feeling as though I just had to stand up for what is right, decline unnecessary items, and be made to feel like a horrible parent. It is draining and exhausting leaving there. THEY TAKE ADVANTAGE OF PEOPLE WHO DO NOT KNOW ANYTHING MEDICAL AND TRULY MANIPULATE YOU TO FEEL LIKE A BAD PERSON if you decline something that is entirely irrelevant to the current reason for the visit (I have countless examples but this is already long). As a critical care nurse for 17yrs I am quite familiar with standard practice and acknowledge that there are differences between canines and humans, with this, I no longer recommend coming here.
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March 2024 by Brittany Van Horne
We used to go here for several years, and like others have mentioned, saw a severe downgrade in that time. When we first started seeing this vet, the Google ratings were nearly 5 stars. The decline to 3.1 is consistent with what we noticed over the years as well.
Like others mentioned, it’s impossible to get out of this place without being excessively upcharged. Routine visits would turn into $600+ visits every time regardless of what was going on. Our new vet explains our options for treatment and the pros and cons of everything and then has a discussion with us to help make sure we understand what is necessary and what is extra. It’s something I really appreciate that made me realize those conversations never happened here - just someone asking you to approve a bill with a bunch of extra tests for several hundred dollars each time. Adding on extra charges we don’t need like nail trimming (which we would do ourselves) and other non-essential services without calling attention to it. It definitely felt like they had a directive to get every person buying as much as possible.
In addition to this, since taking out cat elsewhere, we’ve learned that there were conditions she was living with that this vet never caught in years of going there, despite the very many extra tests and expenses we agreed to. Since switching to a new vet, our cat’s quality of life has drastically improved as we were finally able to get to the bottom of what was going on with her.
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March 2024 by Jaime Young
Dr B provides excellent service and has always put my animal's needs first. She is not cheap, but that is because she gives high quality care. If your pet is like your family member, that is what you want. Still going to see her even though I moved 30 miles away!
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January 2024 by Jennifer Garcia
I can't say how much I love this Vet Center. They treat my rats with such love and care that I have not gotten from other Vets. Other Vets were dismissive to my concerns and didn't seem to care about our little friends.The exotic Vet here (Dr. Ceko) and her nurse were very sweet and asked to run tests/offered advice. Something the other Vet didn't even do/offer or mention was a possibility.Everytime I leave here, I leave knowing my pets are will be well treated and looked after as if they're their own. Thank you Burbank Veterinary Center!
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August 2023 by Ken L.
The waiting room is spotless clean, smells nice, and is very comfortable (even has free coffee and a TV). But unfortunately that is where the good news ends. The price gouging is worse than going to buy a car. They want to upsell you on *everything*. The worst part is they do not give balanced medical advice about the pros and cons of any treatment. We all know that medicine (for both humans and animals) is not cut and dry; everything has pros and cons, risks and rewards, costs and benefits. They don't discuss anything like this with you, they just act like you are an irresponsible pet owner if you don't buy every medication, vaccine, food, toothbrush, and lab test under the sun. They pile on every test and treatment to see how much you'll buy, and even have the nerve to make you wait while they write down everything you verbally declined and have you sign each item individually you want to decline. Do I really need to make you sign a paper to NOT buy something?! Like I said, if I was buying a used car, this is just what I'd expect walking in the door. But when at a medical professional's office (animal and human ones), I expect the doctor to be fiscally ethical and my consultant/advocate..... not a pusher of unnecessary and expensive services with dubious benefits (and sometimes unnecessary added risks) for my needs.
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August 2023 by Annie G.
We sent a dog in to these vets to get medication for an eye infection. The services that were rendered by these vets were excessive. The bill that they produced was 6 times what would have been reasonable. I called to talk with them about the charges and the secretary blew me off saying the client already paid the bill and it isn't their problem what I think about their charges. I have over 20 years of experience working with animals in Burbank As a compassionate groomer. I take great pride in advocating for dogs and clients with compassion and sincerely providing value in everything that I do. I KNOW a rip off when I see one..The poor owner of the dog does not have the experience that I have and was unaware that the diagnosis was made to seem much more serious than it is in actuality. This vets claims are that the dog has a scratch into the second layer of skin on the dogs cornea of which there are seven layers of skin. The first layers of the cornea in ALL eyes are scratched in general. That is NOT an emergency in the first two layers of that skin. Yes the dogs eyes looked very red and there was a lot of discharge happening. It looks scary when dogs have eye infections. The dog did need antibiotic eye drops for that, but that should have been the extent of the treatment. $75 for the visit..that's normal. $153 for the dye scan to look at the cornea probably not necessary, but in the energy of being thorough fine...and $45 for oxyfloxicin The eye drop antibiotic. That would have sufficed. To get a bill for 5 other eye medications in addition to the antibiotic...plus charging over $100 to pluck ear hair, cut nails and express anal glands is a premium Price! they did blood work also for $225 why?? total bill of $849. They should be ashamed of themselves. The owner of the dog said every time they ever go into this vet their bill is over $1,000. That's not normal. :(. I Just want everyone to be aware that they are comfortable selling you way more treatment services than are necessary. There are plenty of good natured vets that don't want to rob their clients blind and create un-necessary panic by making the circumstances seem much worse than they are in reality. Another vet has looked at the dye pics of the cornea and has confirmed these statements of mine to be true. The treatments prescribed were very excessive and do indicate greed as a motivating factor. I am writing this review because the secretary refused to allow me to speak with the vet even though the client expressed their consent and asked me to do so. I hope that others can avoid the price gouging and stress that we endured today. Terrible.
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July 2023 by Elaine S.
for years and years, i tried to find the best vet and the cheapest. i finally gave up and have decided that i want the most skilled, smartest, most compassionate vet. when a life is important, the money is secondary. i found inexpensive vets and sacrificed quality. no more. dr b and staff, are by far, the best i've come across and i've been 'around the block'. dr b calls after hours, is very compassionate and catches things that others would have missed. she is very thorough, very, very, and really listens to what you say. many times that's how she is able to catch things that other vets have missed. i recommend her and the staff to everyone who wants a superb, incredibly smart team. PLUS, it's easy to park!
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May 2023 by Steph S.
Best vet out of 3 previous I've been to in La. The staff are super helpful and friendly. You feel like they really care about you and your animal vs other vets that feel overcrowded and money hungry. My dog had to be dragged to other vets this one he gets excited to go inside. They pay attention to my dogs needs (eg he needs treats to not snap some times lol) Love this place. Thank you guys for helping Happy today!!
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April 2023 by Andrea O.
I am so grateful to have found these amazing vets! They are super friendly and knowledgeable. They even provided laser treatments to help my dog recovering from a leg injury. Plus, always great customer service from the staff! After 17 years, my oldest pug passed away and they sent us a lovely card signed by the entire staff...It brought tears to my eyes. They are incredibly thoughtful and sensitive. I highly recommend this amazing Veterinary Center.
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January 2023 by Ana Connell
Dr. B is very knowledgeable, thorough and thoughtful. Her level of care is exceptional and I found the staff to be very friendly and responsiive. The entire place is kept very clean, highly recommend.
