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August 2023 by Peter Turchi
Skip the Burbank airport rental chaos and come here. Fast, friendly service; good cars at half the price. We waited for an hour at the Avis counter before wising up.
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July 2023 by Nancy B.
I use this Rent-A-Car when I get my car serviced their cars are not brand new but they are clean and well taken care of and they're reasonably priced and they always have cars available. I highly recommend.
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July 2023 by Barbara T.
I rented a cargo van for a day and everything went pretty smooth. Very easy to make a reservation online, received the confirmation email within minutes. It took only five minutes to do the paperwork and get the van and the return was as quick .
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April 2023 by Merina Smith
They may not be the fanciest place, but this was the best car rental spot that I’ve ever been to. The customer service, honesty, and fair prices can’t be beat. They were the light at the end of the tunnel after a really long day of traveling. My boyfriend even forgot his wallet in the car and shout out to Oscar for getting it mailed back to us. Thanks again for the 5 star experience!!!
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April 2023 by Shirley Miller
Needed a car for a week while visiting family. All of the "big brands" as well as the smaller companies were nearly $500 after adding on multiple fees. So glad I found Bestway for about half the price. Nice car in great condition, and super friendly service with easy pickup and dropoff. I had a ride to pick up the car, but assume it would be an easy Uber/Lyft from the Burbank airport. Very happy with the overall experience and will definitely rent again.
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August 2022 by Loretta magallon-faucher
Customer service is wonderful not the fanciest cars but clean and dependable and very good price
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May 2022 by Aida K.
I've rented cars for years and this car rental company stands out in a class of its own. They've never disappointed me with their car selection. Their prices are low and most certainly sharper than competitors. I've dealt with VJ and Oscar and both of them have been informative, helpful, patient and courteous any time I have come in, even if it's short notice. They always keep me satisfied and coming back for my next rental. Convenient location in Burbank as well.
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March 2022 by mr4523mr
Fantastic experience! I needed a small cargo van for just a few hours to move some large pieces of artwork. Oscar is the best - he made me feel like an old friend, had the van ready and waiting out front when I arrived, and got the paperwork done in about 2 minutes. Amazing customer service, great vehicle and a bargain to boot (about half the cost the major chains quoted for similar vehicles). Super-highly recommended!
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March 2022 by M R.
Fantastic experience! I needed a small cargo van for just a few hours to move some large pieces of artwork. Oscar is the best -- he made me feel like an old friend, had the van ready and waiting out front when I arrived, and got the paperwork done in about two minutes. Amazing customer service, great vehicle and a bargain to boot (about half the cost the major chains quoted for similar vehicles). Super-highly recommended!
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March 2022 by Juanita M.
I happened to find this place because I took my car in for mechanical work next door (how convenient!) and have rented several times from them. Oscar is wonderful and so helpful and friendly and accommodating. I highly recommend going here if you need to rent a car!!!
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January 2022 by Mark Shreffler
UPDATE: We just rented a 4th time while visiting our daughter over Christmas. Oscar and the team outdid themselves prepping the car for us. Thanks again and happy New Year, guys!ORIGINAL REVIEW: We have rented 3 times from Bestway in Burbank in 2021. Their cars are clean and in good condition, but they are a few years older which means that you won't have Apple Carplay/Android Auto or possibly even a backup camera, but the price and service MORE than make up for the lack of these luxuries. Please be aware that they are open limited hours on Saturday and not at all on Sunday. Thanks, Bestway!
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December 2021 by Teresa Coley
I am a person that does not do surveys/reviews etc...However, I recently rented a vehicle/cargo van from this company a few days ago, and believe they deserve a 5 star shout out review from me. My son and I were to originally rent a truck from a 'large corporation' and discovered that the fuel line was ruptured. We had a deadline to pick up some furniture and were in a bind. We live in Orange County and are not familiar with this area at all. A rep from this 'corporation' called a few places, everything was rented out everywhere, and some of the quotes were astronomical. Ultimately, he called Bestway, whom had a rental available for a few hours (as it was reserved to go out at 3pm). VJ, the operation manager was fantastic!! He let us rent it out for a few hours, gave us an INCREDIBLE price, and the vehicle ran great. Usually, I steer toward large chain places, yet this place was a day saver and deserves my review. Thanks for reading.
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October 2021 by Kim H.
I definitely recommend BESTWAY! Oscar provided excellent customer service on the phone and in person. The reviews I read on this place is true...friendly environment, pricing is awesome and fast. I will rent from them again.
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July 2021 by Pink L.
Friendly, fast, reliable, simple and great pricing. Only downside is the lot and place is small/private and more lowkey and so their selection of vehicles is limited and they often are sold out. Call before you drive over to confirm they got something for you.
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April 2021 by Serecia D.
I used the Burbank location for this car rental service. It was an easy process from start to finish. I've rented vehicles serval times before and I must say, Bestway Rent-A-Car has been the best pricing I have ever seen. Quotes were very fair, and I never once felt like the employees were trying to charge additional or "hidden" fees. They were very straightforward and upfront from the beginning. Not to mention, the staff were all extremely nice and helpful. Definitely recommend this place!
