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July 2024 by Mackenzie Herbert
Bought an open box TV in good condition. It should have had all the parts I needed to hang the TV but it didn't.
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July 2024 by Max Perry
Bought a huge TV recently. Online process was great. However, the pickup was okay. Not a lot of people there to help.
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July 2024 by Armen A
Great staff
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June 2024 by antonio ruiz
The best in electronics
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June 2024 by Alexia J.
People very helpful
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June 2024 by lorena m
Customer service was good
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June 2024 by Ashley Klingbail
I CANNOT BELIEVE this location has an above 1 to maybe 2 star rating. So my husband had taken my laptop I to geek squad that I bought along with a $200 Total Tech membership that supposedly offers 100% coverage. husband and I have taken in products and picked them up interchangeably as we are both on the account. So my husband went out of the country and as scheduled I went in to pick up my laptop. I was introduced to the most rude lady who said because my husband dropped it off only he could pick it up and also mentioned because the technician deemed the laptop unable to be fixed because of the mother board being soldered to the laptop hardware so it will be a "junk out" where they give u a store credit gift card in the amount of the laptop at the time of purchase. Mind you I'm still a total tech member as I stand there trying to get this handled. I explained that's not right we are both on the account and not only that but you can see from our history of repairs that we have both interchangeably picked up our devices with no problems or ever having to give verbal consent to the other picking up said devices because we're both on the account. Asked for my or his ID while picking up?? Yes absolutely because they match it to the names on the account. I asked for the manager to which she rolled her eyes and went to the back. After being gone for 10 minutes she returns with another woman who is already giving me attitude by saying "whats the problem" with a very bothered tone of voice. So while repeating myself as the geek squad manager and other employee stand before me the manager cuts me off before I even finish explaining and literally just repeats the exact thing that the first employee said as if they are buddies and she went back there told her the situation and against policy or the best interest of the customer she basically refused to release my laptop to me irregardless of the fact that I'm on the account as well. Furious I left empty handed. Little did I know in 1.5 weeks time my total tech membership would expire, which after the way I had been treated I was far from keen on spending another 200 dollars to be treated like garbage. Coincidentally a few days after my total tech membership expires I get a call from best buy on my phone by the very Same "manager" that treated me so poorly and lied to me profusely. She stated that that laptop has been stored in the closet too long and end of the week the closet would be "cleared out" and my laptop would be thrown away. I stated that I don't know what they want me to do my husband isn't back from his business trip for another 3 weeks. To which she replied well if u can come in before the end of the week she will "make an exception this time" I said so now u can make an exception why couldn't you make an exception when I was there to handle it? she brushed me off and said ok so I'll make a note of it in the computer so make sure your here before the end of the week. I went in the next day. A fellow helped me and went to the back and returned with the laptop. I explained no i was told by both employee and manager it is a "junk out" and I was covered under my total tech membership to have the laptop replaced via a store card for the amount I paid for the laptop. Again having the misfortune of the same manager coming to "help" she said no u aren't a total tech member anymore so the device is not covered. I said but it was when u deemed it unfit to be fixed and the decision was made to have it replaced since I was covered but YOU refused to release it to me so no I am covered. She wouldn't budge and made me leave with a paperweight laptop and out 200 bucks to not be covered. FUMING I went to a different best buy location where the gentleman at the geek squad heard me out and said ok lets see what's going on. He returned to tell me that I was lied to and it was a "GARBAGE MOVE" It should have been replaced. Needless to say I've been i
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June 2024 by Suzan Brown
I just called the Best Buy (Burbank) to purchase a PlayStation and was sent to Cesar. I guess that the Geek Squad so I asked him to transfer me back to the operator so I can have the right department so I can order my PlayStation console. Cesar advised me call back The store and ask for that yourself. I asked him why can you not transfer me? He said yes, but it’s going take a long time. What long time you’re there at the store? All you have to do is enter the right extension, but I guess Cesar just didn’t want to be bothered so I will take my business elsewhere.
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June 2024 by gustavos ramosyyxzyde
I like it a lot
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June 2024 by Michell Fernandez
You guys only know how to sell but you not even try to answer the phone and lets the customers talk to someone REAL not a computer ,you never solve problems and you NEVER give help or solutions,specially here in BURBANK
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June 2024 by Doug McArthur
Always the best customer service when trying to decide on whether or not to purchase something I'm interested in.
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June 2024 by Elijah Novoa
Purchase a scooter from the corner Best buy the gentlemen who helped me was very friendly and knowledgeable quick service. I enjoy coming to this location
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June 2024 by James Glover
Everything about visiting this store is awful, but where else are you going to shop for all the stuff you're just gonna order from Amazon anyway?
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June 2024 by Cesar G. Lopez
I got help as soon as I walked in
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June 2024 by Gord Mann
A delay for help, had to seek it out. The assistance was very good.
