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December 2023 by Nomad
My questions were answered in respectful and effective way. I’m satisfied.
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October 2023 by Grace K.
Terrible service at this bank. Every time I'm here, there are only two to three tellers working and approximately 20 people waiting in line. I am currently standing in line to write this review because it's been one too many times that this is the case. I was hoping it was just a phase but for years, this has been the problem. People all around me are complaining. There are employees standing around in suits, doing nothing. They need to jump behind the counter and help customers who are giving you their money and helping you keep your jobs.
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October 2023 by Oolik P.
This bank has 1-2 tellers at any give time of the day while over 10-12 clients are waiting. The ambiance is so weird they always look like they're about to close. Lights are dimmed
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August 2023 by Tigran Gyulzadyan
Only two tellers working while 10 plus people wait in line, it's just unacceptable
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July 2023 by Barsegh H.
great place to start business. Stuff are friendly and helpful. I had a deal with Satenik. She was amazing, and helped me with my problem. She is the best representative I have ever met. Thanks Satenik.Keep helping people
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July 2023 by Lilyana Herrera
HORRIBLE customer service. Impossible to find an employee who speaks Spanish. Always messing up the same monthly transactions I go into the branch for. They should have bilingual employees other than Armenian. Teller line is always long. I only come here because the location is close to my home but I dread the experience monthly
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July 2023 by R.J. Parsons
Stupidly long line, only 2 tellers. They only ever have 2 tellers, this was 2pm on a Monday.
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April 2023 by Christian G.
If i could leave a 1 start I would. This bank is ridiculous and customer service is never there to help anyone. I will be taking this to corporate. I am a business owner and always get hassled when trying to make a withdrawal. They tell me they can not do anything and then I walk to the ATM and I am able to make the withdrawal. Seriously!? They love to push off there clients!! They are liars to benefit from whatever time they choose to save. Never again stepping into this branch and closing my accounts. I believed in Bank of America and now they proved me wrong. Don't waste your time. Because they will not entertain yours!
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April 2023 by Alfred M.
Very rude service and it was like pulling teeth to get an answer for anything from them. Felt like interviewing someone who only gives yes or no answers. Ridiculously aggregating.
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February 2023 by mirna harb
Although this location is very busy, the bankers always do their best to serve in the ways they can. I was helped by a wonderful woman named Diana who was always warm and kind to ensure my needs were met. My banker was a man named Hratch (I'm sorry if I spelled your name wrong!) But he was just as helpful and respectful of my time. He made sure I understand everything and made sure I got what I needed out of the account I opened.
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December 2022 by Rick
Waited 30 minutes as there was no tellers. Id suggest closing if the bank is on lunch?
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August 2022 by Melanie L.
A fellow customer took offense to my mask wearing. She called me d*** and fat, and the BofA manager was completely unsupportive. Unacceptable.
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July 2022 by VladThe I.
This bank has the worst service from any other bank I have been to. Nobody follows up with you, horrible service.
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June 2022 by Mike Roberts
I have nothing but gratitude towards Mary from Bank of America!She really knows more than her job and handles it in such a professional manner. I am so pleased with her exceptional ethics and morale. She really did everything seamlessly and made me feel comfortable throughout the customer experience. Bank of America... you really have a gem working for you and I see Mary definitely climbing the corporate ladder - Make sure you guys keep her happy because we definitely need people like Mary who go above and beyond! Thank you!
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May 2022 by jess smith
So rude here they take forever and a day no one acknowledge you management is no better I see a bunch of people walking around chitchatting and with massive lines I don’t know why they think the two tellers are enough nobody wants to stand there for hours just to pull out money I know I can’t go to the ATM because they have a limit on how much you can take out of your own account ridiculous
