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March 2024 by Sorelle DEFFO TALI
There's a thief in those lockers!! I'm so freaking pissed. Everytime I buy a water bottle somebody steal it. I would put it near the sink or the changing room while I change , come back and it will be gone. I can't even imagine if I leave my phone out. NOT A SAFE PLACE... I DONT EVEN WANT TO WORKOUT THERE ANYMORE!!!
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March 2024 by Viridiana Radillo
Worst gym I've been to. Equipment is old and worn down. Most of the machines are rusty or dont function properly. The gym is a mess. I spend more time looking for weights than working out. I saw 3 people collecting water bottles and recycling inside the gym. It's super packed. 10 out 10 do not recommend
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March 2024 by Bahea Albarghoute
This has been my favorite gym for years now, I’m surprised by all of the negative reviews. Starting with parking, there’s plenty of it - street, garage, downstairs lot, and upstairs lot. I have been here at all hours - 3am, midnight, all times throughout the day - and have never seen a homeless person or anyone looking sketchy sleeping on the sidewalks or hanging around anywhere. I’ve never felt unsafe. Restrooms (women’s) are almost always clean, but I’ve never used the lockers or shower area. Sometimes the paper towels and cleaning sprays on the gym floor will be empty, which can be an inconvenience. Yes, sometimes the gym equipment is broken/out of order. I feel like it’s usually repaired relatively quickly, but maybe this is just for the ones I use/notice. Last but never least, staff here is always friendly and helpful. The Nutrashop guys are all great, extra props to Ben though, as he was extremely helpful going over my bioscan results, explaining things, and giving me tips. The front desk staff are always welcoming. If you’re in the market for a personal trainer, I can’t leave a review without giving a huge shout out to Donta - the best trainer you will ever find. Super motivating, inspirational, loves to have fun which makes the time fly by, and extremely knowledgeable making it easy to achieve whatever your fitness goals may be. Don’t be scared off by the reviews, give this gym a try!
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March 2024 by Carly Freeman
I have been a loyal member of 24 Hour Fitness for almost 18 years, having had great experiences at other locations, but unfortunately, the Burbank location has been a huge disappointment. The gym is consistently overcrowded, making it nearly impossible to follow a gym regime. Machines are frequently out of order for days or even weeks, many of them are run down with loose parts or missing weight pins, further adding to the frustration.To make matters worse, after a significant increase in my annual rate, I reached out via email requesting a phone call to discuss my concerns, but I have not received any response after 3 months. The lack of communication and customer service is beyond frustrating, especially when trying to overcome internal obstacles to make it to the gym.Overall, my experience at this gym has been extremely disappointing. The poor maintenance of equipment, overcrowding, and lack of responsiveness from the management have significantly diminished the quality of my gym visits. As a long-time member, I had expected better from this establishment, and I am deeply disappointed by the current state of affairs at the Burbank location. I would not recommend this gym to others based on my experiences.
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March 2024 by Tawny Valdez
3.5/5The location itself is in an odd area and yeah a little sketch but then again it’s been here forever. I mean, it is a 24/7 location – Don’t catch me here after 10pm when its dark! Found parking right away. Arrived on a Monday around 2-3pm DO NOT come around that time. It was soooo busy. I almost turned around and walked right out but it was leg day and I needed a good gym session. They only have 2 Leg press machines in the entire gym, crazy…. The only reason why they have somewhat high stars was most gym goers here did clean up after themselves, the customer service was superb and they have a Nutrishop located in the gym!!!
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March 2024 by Dean Karasinski
I just cancelled my membership here. After about a year and a half it has gone from it's a decent place to work out for the price to absolutely disgusting, run down, CONSTANTLY broken machines, cardio machines have been broken for months, back machines are missing handles, constantly missing pins for machines, broken paper towel dispensers, no toilet paper in stalls, garage smells like piss all the time, the list goes on, I'd rather pay a bit more elsewhere than deal with this. A WHOLE QUARTER of the gym is squat racks, meanwhile there is ONE chest / back fly machine that is constantly in use, it's impossible to work out here even if you go early in the day. Awful place.***EDIT***Reply to the response from owner: You have been posting this "We appreciate your feedback regarding the status of our gym facilities, Dean. We strive to keep all our machines well maintained and clean, but it sounds like we have some work to do. We are working to make improvements and hope to serve you better in the future." FOR THE BETTER PART OF A YEAR, it means nothing, its lip service, literally no improvements have been made, in fact it keeps getting worse.
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February 2024 by DeJon Wilson
The bathrooms can stand to be a little cleaner, but they have the best shower set ups I've ever seen in a twenty four hour fitness
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February 2024 by Angel Huerta
Machines are always broken and it gets insanely crowded. It takes a very long time to be able to use anything. Even the toilets are broken. Hope there can be some improvements soon because it got out of hand.
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February 2024 by steven garcia
Equipment padding is ripped, weights are never racked in proper area, bathrooms and showers are always dirty!!!
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February 2024 by Danny Camacho
Man I love this place, 24hr fitness is my to go spot whenever I wanna hoop or workout. Whenever you go to play basketball there’s always people there trying to do pick up games so that’s a plus but a negative about this place was that some dude tried selling me fentanyl in the back, had no clue who this man was but it is what it is. Sadly I did not take up on his offer but he was chill tho. Overall 24 hr fitness is a great spot for you and the chumps to ball it out
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February 2024 by Anthony Banales
Overall lack of facility improvement and management. The place is a big dump, it use to be the best gym in the valley and now its the biggest dumpster of the vvalley. They be giving out memberships left and right, which makes me think they have plenty of funds to rebuild the gym to what it once was. But how things look, nope! To be honest to the owner of Burbank 24hrs your gym has no future if you don't get it back on track. You guys never fulfill your word and never show us that we are your customers priority.
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February 2024 by Gabby Irias
I went online and got a 3 day pass, I decided to pick the location that my children and their father go to because they wanted me to come with them. (They are members) As soon as I walked in the man Josh, who claimed to be the manager on duty. Nasty attitude and immediately asked me for ID then said my ID address did not match the Burbank location. I must go to the gym near my address on my ID. Nowhere on the email confirmation or online did it say that. After 15 - 20 minutes of back and forth. I just asked for his name and proceeded to call corporate, I am waiting to hear back from. I let my kids and their dad enjoy their workout and I left. That man has serious problems and hates his job.
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February 2024 by bobycat
The men’s locker room is disgusting ? went to the dry sauna and it smelt like caca. If you go have low expectations.The staff is always great tho! Love them!
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February 2024 by David Diaz
40% of treadmills are out of service and have been for the past 3 months since January 29 2024. There seems to be no intent of fixing or replacing. Most machines look as though they are on the brink of failure and the only reason I choose to continue to go here is because it’s close to home but if you have a choice I suggest going elsewhere.
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February 2024 by Allen Terteryan
This gym is perfect for the degenerates it caters to. This place is sardine-packed with lowlife goons that hog everything. The machines look like they were bought from some dude’s garage and half of them don’t even work. More than half of the cardio equipment is out of order, probably from the 400lbs baboons that use them 24/7. The locker room and sauna are disgusting and have definitely spawned some new variant of AIDS. Half of the dumbbells are eaten as the day goes on, nowhere to be found. Smells like feet and farts and they constantly blast the Friends theme song for whatever reason.Overall trash gym filled with people that look and smell like my balls.
