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June 2024 by Barbaros Zeybekci
9.07 am, the guy at register was lying about restroom policy. First he said it is not working, then he said it’s for employees. And he was yelling at customers. Very rude. His name is Michael
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June 2024 by Miss. Gonzalez
0 stars if I could been going here for years but lately the drive thru is closed,under staffed issues ,never answer phone,long lines , avoid if possible try CVS.
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May 2024 by sonia garza
Pharmacy is under staff, there’s always a long line just to pick up prescription.
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April 2024 by Eljei
I was on hold 31mins for the pharmacy and then the call hung up. There is always long line to pick up prescriptions. Also, there are a lot of homeless people in the area. Unsure why they closed the La Palma location but the area is safer and had much better customer service. This pharmacy's drive thru was not open for a couple of weeks, too. The pharmacy manager needs to step it up.
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April 2024 by Julia Lopez
Worst Walgreens, always packed, always under staffed..staff never knows what they're doing because they're always new. I've seen multiple staff constantly stop to ask questions on how to do their own job....making the process longer. They always rush you and barely try. Not to mention ive seen homeless and gangsters on and around the property and feel that they pose a threat to your safety....they have no security....avoid this one. I've gone here too long just making excuses for them and hoping next time will be different. Ive been coming here for years. After a horrible experience today,not mentioned or described in this comment,I will not be returning. I will spare you guys the details.
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March 2024 by Brandon A.
Can you buy insulin needles there without a prescription? Here on vacation from Arizona and everything got stolen out of my car but I still need to take my medicine. The last Walgreens I went to the gentleman behind the corner was rude to me, not everyone uses street drugs with syringes!
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March 2024 by Julie Hinds
I went to this location last night 3/2/24 at 10:45 and when I went to the door there was an employee at the door opening and closing it for everyone. I was shocked and bummed to find out that they were no longer 24 hours, but more bummed to find that the sign on the door said that they closed at 11 and the employee would not let me in at 10:45. I said to him "wait your not going to let me in you guys are open for another 15 minutes and all I need is cough drops I will be quick I promise." He said to me " I'm sorry I don't know what to tell you ." Now I will remind you that they were still open for another 15 minutes. That to me is horrible customer service and I've never had that from that Walgreens
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March 2024 by M L
Horrible customer service, not even the restrooms are available for the customers, unacceptable.
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March 2024 by Joseph M.
By far the worst Walgreens I have ever been to. The service is so disregarding and rude. From in person to over the phone, many time I have waited 45min just to ask if a prescription is in stock, there is no flow here. Why would they help everyone in person and drive through and totally throw the callers on the back burner for 50min. Where is the management? Who's directing? This is insane. I can't believe they don't even answer the phone to let me know they will be with me soon, or even apologize for the wait. I would've hung up but I really need a medication that's been out of stock near me. I would like a manager to call me back as soon as possible.
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January 2024 by Ashleigh B.
Rude pharmacy staff that never picks up the phone. I have to go over to the pharmacy just to answer some questions that i have because they are too stuck up to answer the phone. what a waste of gas and time.
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January 2024 by Brian S
Worst pharmacy I have ever been to. Had been waiting 2 weeks for my Dr. to prescribe a new medicine after the holidays and follow up visit required. So yesterday did that, Dr. sent my script, and I drove there from Orange (appointment ended 30 minutes earlier). After calling the Rxy twice to see when it would be ready, I kept getting an automated message saying "we're working on it" - well I know that but when can I pick it up? I showed up 4pm to inquire but line was crazy. Two windows open, 15 people in line. Decided to walk around the store for 5 minutes to see if it died down and decide if I should leave and come back . Went back to Rx window and line was even longer (never moved). Left and called store back a 3rd time and got transferred to a live person and they said "it'll be ready in 90 minutes", so 2+ hours from when it was sent. Pretty slow but still less than the crazy estimates I've seen people put on these reviews.Meanwhile I went by Wal Mart on my way home to buy 2 items and nobody at the pharmacy at all! Should've gone there instead.Went back later (6:30) to pick it up @ Walgreens and No drive thru for me to pick up (like CVS or other Walgreens have). Went inside and waited in line behind 5 people and only 1 window open now. Took 25 minutes for me to get my turn, because each customer was a crazy story or situation that the tech had a heck of a time to solve. At one point she was just printing out forms and highlighting them for someone who wanted "shots" for more than 10 minutes. When my turn at front of the line, she couldn't find my Rx even though it had only been filled an hour ago! Basically should be right there on top of everything that just came out. At the very least, sorted by last name (A-L, M-Z). Eventually she went back and found it, not sure if the pharmacist just forgot to put it in the bin or what, but nothing was sorted it was just everywhere.I used to use the Walgreens Rx's in Tustin and Irvine religiously but this place is a total 3rd world dystopia. Avoid at all costs.Their systems are slow, badly understaffed, no drive thru, crackheads in line, and it's a total poop show.
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January 2024 by A. Drost
All of the pharmacy staff that I have spoken with have, for the most part, been great, especially Nancy! Nancy goes above and beyond to make sure needs are being met. However, there has been a recent change that all calls first go to a call center before going to the pharmacy directly as a way to alleviate the amount of calls going to the pharmacy. The issue is that I always need to speak to the prescribing pharmacy due to the nature of the medication. So I have to wait on hold for ten minutes to ask to be transferred to then wait on hold for 20-40 minutes before getting through to the pharmacy, since there is no way to call the pharmacy directly anymore. Sometimes the hold time is long enough that the call fails and I need to start the process again. I have needed to call the pharmacy multiple times a month for several months in a row and the wait times get soulcrushing. There needs to be more staff at the pharmacy itself to help with taking calls and filling prescriptions. Why implement a call center that can’t help?
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December 2023 by SonicChucky 3000
I just had the worst experience working for the manager Candy. You can ask for her by name but when you want the manager you get Kenny or Brian she does nothin but stay in the office and watch the computer monitor she is not a manager she is security. Getting paid double to do the assistant managers job a figure head fake management.
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December 2023 by Farid J. Sanchez
Super BAD customer service, slow and lack of communication while you wait for your medications at the pharmacy. Much to improve!
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October 2023 by Rusty H.
This place is worse than rite aid on Orangethorpe i could spend half a page on how unhappy I am but I'm not going to waste my time! I was able to find a real pharmacy here in Anaheim with real pharmacist and owner who cares about you getting your meds. The pharmacy's called Galaxi its off romneya so if you get tired of the Walgreens run around give them a try! You won't regret it.
