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November 2023 by Danny Muntean
One of my girls drag me in here, place is clean. She was able to find everything she needed in no time.
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November 2023 by Dani V
Apparently my review got taken down. Not surprised. I came in here for some Redken hair products, and was completely follow and harassed by security the entire time. When I went up to the front desk and told them about it, they could care less. I just buy my stuff online and I don’t buy it from Ulta. This is not a safe place to shop. It’s already in a bad neighborhood do yourself a favor and go somewhere else.
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August 2023 by Christina Miranda
A bunch of idiots running this store especially the manager KATIE! No knowledge of customer service whatsoever! How does ulta let these people represent their brand. Horrible service!
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August 2023 by Christina Ĺeyva
I hope that the regional manager for this Ulta sees this post. I went in to this location today on my birthday to purchase three products. I noticed an employee standing nearby and asked her if she could help me. When she turned to look at me she had an unappealing look on her face as if I was bothering her. I asked for one of the products I wanted and she said she didn't know what I was talking about. I then asked where the moisturizers were and she took me to an aisle and said they're all on this aisle. I knew then she really didn't want to help me so I told her okay thank you it's okay you can go. I'll look around now. After a few minutes I went to the girl at the cashier and asked her if she could please help me find the three products she went to each product immediately and helped me find all three. Come to find out the other girl was named Katie and she was the manager of the store. She was rude and unprofessional and did not conduct herself in the way a manager should. I'm a paralegal with a large law firm and I can tell you thata no way to run a successful business. If you want your store to be successful you need to have someone who is kind, nice and willing to help. She was none of the three. After i left the store i remembered the girls talking at the gym about how rude the manager girl was at Ulta. I hope you take my review seriously. The whole neighborhood can't stand her!I do want to thank the girl whose name I'm sorry I forgot but was the cashier at the register. Without her I would have walked out and took my business elsewhere!
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August 2023 by Kathy Sainz
Staff was a bit pushy and rude at closing time 10 minutes before. Security lady was super sweet and helpful when I approached her for help, since cashier was busy. 3 stars security lady was sweet and helpful.
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June 2023 by Gabriela Garcia
Thank you! Nidia for explaining everything so clear for me that doesn’t know much of makeup, and been so patient showing me options.
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May 2023 by Caitlin Rubia
I normally don't wear foundation and one of the girls was very sweet in helping me match my color. Savy asked about my budget and gave great tips in application. ☺
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April 2023 by Maggie Carothers
Clean store, fast services, friendly customer service! I like the full service salon in the back ??Also plenty of parking available!
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January 2023 by Destiny J.
Genuinely might never step foot in an Ulta again after this experience. I understand losing trust in customers over time I've worked retail all my life but the way that you are hovered over in this store is almost inappropriate. Not to mention I stood at the check out line for a long long time before I was acknowledged and so happened to be the same person who was following me around I must have thief written on my forehead even after never stealing a thing in my life! They must know something I don't I guess.
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January 2023 by Carlos H.
I see a lot of negative reviews and I think you guys need to keep in mind that Ulta employees are severely underpaid. The cashiers/BA's are making minimum wage and only get 4 hour shifts. You do the math and figure out how much they make in a day after taxes....Not enough for you to expect anything more than below average, bare minimum service. I have to be honest and say that. Still, I can't give this store a decent review because of the salon. I repeat, DO NOT GET A SERVICE AT THIS ULTA SALON. After I came here once I learned Ulta salons are famous for being terrible. I got a service from the "master stylist" and I got wrecked. I'm not too hard to please. Wouldn't have been such a big deal if she didn't scam me by charging me for a service I didn't get. Who throws in "partial highlight" while ringing up a haircut? Um the master stylist at this location. If you don't agree with Ulta's prices then don't work for Ulta...you can't just make up your own. Ringing a service as something else just tomake an extra buck is fraud. I used to do my own trims (for reference I have short Mexican hair) and turned out way better than what the master stylist here did. The craziest part is she said she's been working there for 7 years yet made a rookie mistake and gave me an uneven cut. Weird
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January 2023 by Shannon Johnsen
Can the girls who work at this location be any more snobbier?When you ask for help to find something that’s not on the shelf they act like you are making their lives so inconvenient.So rude and so condescending.I guess they don’t believe in customer service.To top it off the store is extremely dirty so I guess they’re too good to clean.
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January 2023 by ana cruz
Honestly the ladies at the register are amazing.Ulta in other hand needs to improve on clarifications of their offers , every time I go to the store and look up a product that says it includes a gift, ( I understand that they have limited )when I purchase at store they say oh is “only on line “ then I buy it on line and pick up in store and they say oh is online and shipped to your house , ok so it needs to be clear on the description .Over all Ulta is soooo cheap ! , Sephora is a lot better honestly they usually offer samples and they also are really clear on their gift policy . Like honestly I have spend thousands of dollars at Ulta to be begging for a gift ? is so annoying ulta 1/5 stars .
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December 2022 by Linda L.
WISH I COULD GIVE 0 STARS. This is THE worst Ulta store. I wish I would have gotten her name but she looked like a manager, but she was so rude. All the employees at this Ulta store are stuck up and rude af. Instead of saying, "okay let me get that for you." She told me to "wait" like who says that to a customer? She wasn't with another customer let me get that clear. She rudely said to "wait, and give her a second." Like for what? You weren't with another customer, and it was just a question I asked. Never coming here again. P.s. their "rewards" is a credit card, NOT reward points. They literally have to say "rewards" in order for people to do sign up for credit. Like how pathetic. Didn't fall for that bullsh*t. Nice try, Ulta. Get better and nicer employees at this location.
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December 2022 by Henee Lee
I wish I had gotten her name, but my rep was very nice and friendly and helped me with my pick-up order right away. Everything was fast, easy, and hassle-free. My rep also even offered to ask her manager about a coupon code question I had. Awesome location!
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November 2022 by Nina A.
11/10/22 - 7:38PM: I don't know if this store has a history of getting robbed from (?) or if I just looked suspicious with my beanie, sweats & thermal ..... but what I experienced tonight was beyond me. I went in there trying to do some early Christmas shopping - barely anyone was there (probably 4-6 customers).... And about 10 minutes in, I sense two employees hovering over me. Granted I am aware when you walk into an ulta/ Sephora they're gonna ask you if you need help... but neither of the employees ever did as I was shopping around the store. It gave me a hostile feeling. I felt rushed while I was trying to figure out my gifts. I eventually check out and before I walked out I came back to the front entrance displays to debate if I should get them.... THEN... after all this time... one of the same employees I saw hovering over me finally asked "CAN I HELP YOU FIND ANYTHING?" ..... help ME? Find ANYTHING? After 20 minutes walking around... AS IM ABOUT TO WALK OUT THE DOOR WITH MY BRIGHT A** HUGE PINK ULTA BAG YOU SEE IM HOLDING? O.o .... I literally had to hold up my bag and say "no I already checked out" to "PROVE" I didn't take anything without paying for it. Whoever employee/manager who works in this branch, yea, I hope you check your cameras. Y'all too much. You already have a security guard up front too... not like I could outrun him anyways. Thanks but no thanks for profiling me! -___-