Ulta Beauty is a large retailer offering a wide variety of cosmetics, fragrances, and skincare products from over 500 brands. Customers can find popular brands like Tarte, Fenty, and CHANEL, as well as exclusive lines like Kylie Cosmetics and Colourpop. The store also features a salon offering hair, skin, and makeup services, including haircuts, hair coloring, brow waxing, and lash extensions. Some customers have reported positive experiences with helpful staff who provided color matching assistance and budget-friendly advice. However, other customers have expressed frustration with the store's unclear promotion descriptions, particularly regarding online and in-store gift offerings. They find the gift policies confusing and feel that Ulta lacks the customer service and sample offerings of competitors like Sephora.
Aly went above and beyond to help me find a gift and extra little things I needed to get. Made my life a whole lot easier!
March 2025
Bianca cut and styled my hair today. She did a great job and took the time to make sure I got the cut wanted.
July 2024
Savanah may be one of the best Ulta employee interactions i have had. She off the bat picked right shades, i could tell she really knew the products and knew what worked well with what. Thank you Savanah for your great customer service.
