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September 2024 by G T
My service advisor Gio was extremely good and professional throughout the process. He made sure to inform me of all the updates about the service of my car.
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September 2024 by Fan Liang
The best BMW dealership in LA area.
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September 2024 by Ryan Fox
Purchased a used X5 from BMW of Buena Park last week. I have a bit of a phobia with going to car dealerships and was dreading the experience.
Edwin greeted me and was helpful and friendly with showing the car I wanted to buy.
Danny processed my loan and did an excellent job of providing options that worked for me.
No BS fees were applied. I know some dealerships are big in taking advantage of their customers, but the price I saw was the price that I paid. I really appreciated that.
I'll definitely be looking to shop at BMW Buena Park if I am looking for another BMW in the future!
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September 2024 by Theresa Oliver
My experience at BMW of Buena Park was outstanding because of Daniel. He sent me a text the day before my scheduled appointment. Once I arrived he greeted me immediately. Daniel got me a loaner car while my car was be serviced and updated me throughout the whole time my car was at the dealership. Daniel was kind, he had empathy for my concerns and he is a good communicator. He made me feel important and provided me with his contact information so I could schedule any future appointments with him directly. I am a loyal BMW customer because of the service level at BMW of Buena Park.
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September 2024 by Med Grp CLV
Do not purchase any of there services or care plans. They have delayed, deferred, and denied paying back a simple refund. We have gone back and forth to the dealership 3 times. We live over 2 hours away with our children in the car. They are quick to take your money but incredibly ridiculous to help with a simple adjustment. The guy has requested multiple documents, that they should have on hand, short of asking us for passports and still waiting. We called BMW directly and they said they have had similar problems with this dealership. We have talked to 3 different staff members and still can't get this done. We asked if we can email the documents and they said no. BMW, never again.
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September 2024 by Mark Lee
I purchased my 2020 330i from BMW of Buena Park and have previously had positive experiences with their service department. However, my recent visit on June 24, 2024, was extremely disappointing.
I brought my car in for a four-wheel alignment and oil change. I used a coupon for the alignment service, which was priced at $139.99, but the oil change with a multi-inspection was charged at $212. The service advisor attributed the high cost to the end of my warranty, though I had paid around $100 last year.
After the service, I did not receive the usual documentation or video link detailing the multi-inspection. Despite multiple follow-ups, I was told there were server issues causing delays. When I contacted another advisor today(August 24, 2024), they could not locate the results. The manager then informed me that the wheel alignment might fail due to tire wear—despite my recent tire replacement from Costco.
The manager offered me a choice between a redo of the alignment or a refund. I opted for the refund, but the entire experience has severely eroded my trust in this service department. The lack of proper communication, failure to provide results, and inadequate resolution to the issues raised were unacceptable.
As a customer who values thorough service, especially with a luxury vehicle, this experience has left me reconsidering future dealings with this dealership. I expected better accountability and customer care.
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September 2024 by Jesus Torres
The service is excellent!! my Wife always brings the car for service and she is happy with the overall experience,thank you very much and keep up the good work, thank you specially to Juan Carlos Gonzalez .
He is outstanding and always courteous
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September 2024 by Carlos L.
terrible customer service! I have been trying to cancel an extended warranty for over a month and was finally able to do it directly thru BMW/Safeguard. Now waiting on refund but Jose in Finance never answers or returns my calls after leaving voicemails. I get the run around with anybody else I speak to.LITERALLY have been calling and emailing for the past month!
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September 2024 by Amir
I booked an appointment for getting a appraisal for my car and they gave me fair deal for it, But i decided to keep the car and find something else. I highly recommend this location the employees are really nice and welcoming. Thank you!
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September 2024 by Jan Ornato
My BMW sustained a dead battery but I jump started it and drove it to the dealership--the old battery was RnR'd but the programming sensed the new battery was wrongly compromised--Daniel Lee kept me apprised of the status and got me a Uber ride home when it appeared they would not be able to clear this fault same day--I was Uber'd back to the dealer the next day for pick up--I am a happy camper
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September 2024 by kal lutfi
Giovanni was very good and professional he got my car serviced and ready without any delays and as promised
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September 2024 by K
By far one of the best cars I've ever been fortunate enough to purchase, the best Service I've ever gotten one of the best company to do business with, I also found everyone there kind friendly Really Patient and willing to Go out of their way to make sure your Needs are met I would Highly recommend this Company
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August 2024 by Tony Lai
The greeter is good.
The service advisor is excellent in helping me getting the car fix and also gave me a loaner. She texted me to repair process all the way till completion. Thank you Victoria.
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August 2024 by Diana Salas
Tony our sales guy was super helpful , patient and friendly! This is my 3rd time buying from BMW of Buena Park (previously Shelly BMW) the experience is always top notch and the cars are durable and beautiful!
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August 2024 by Mimi Ma
David and Alex are absolutely THE BEST!!! Excellent service. Very helpful and professional. Highly recommend!!!
