-
March 2024 by Elena X.
Got referral from Francis and Went there for my car tires. Good deals, they were patient and did my car pretty good. I'm satisfied.
-
March 2024 by Ruby D.
I've never had any issues with this place. They've always done a good job on my car. The only thing I question is that, I last saw one of the workers park a customers car and when he opened the door, he wasn't careful and hit the car next to him. He didn't realize that there was someone in the other car so it must have been a little awkward. Of course that person confronted him about it. For this reason, I question how careful are they with taking care of other peoples car. I also lost a tire cap. Not pointing any fingers but it was on there before I took it in and now it disappeared. Just saying.
-
February 2024 by Joshua Z.
The team doesn't know how to handle basic tools Couldn't believe my eyes These guys do not know what they are doing whatsoever, I've never seen a team of employees milk the clock as much as this one, saw a guy mop the same floor 5 times instead of finishing my single tire they started 2 hours ago
-
February 2024 by Fate's Photo Lab
In the number of times I have visited Firestone Complete Auto Care ("FCAC"), I have been pleased and happy with the service.As of my most recent visit --the week of February 1, 2024-- I have been more pleased and content with their work and interactions than ever before.Starting with Ernesto who helped check me in. He was positive and seemed to not be worn out from his position or work, as I have encountered others at other establishments of various businesses.Next was Mark. The service manager. He had a calm, and passive demeanor. Positive to me. I did not get to speak with him too much. He was busy with things. Quite understandable by me.Lou was the person to perform the service I was here with an appointment for. He was open and receptive to me chatting with him. With the noises around, I was unclear as to what Lou shared with me. He stated either that my vehicle would be next in about 15 minutes, or that when he got my vehicle it would take about 15 minutes to complete. No matter, I was pleased with the timeframe taken to complete my service and their multi-point inspection.In conversation, I discovered this location used to be a training location for other FCAC employees that would be working at other locations. I like this idea or information because it tells me that this location should, must, and does shine. I may have to see how this locations compares to others by my own experience. But for now, I am very pleased with this one.But, I am always willing and open to updating this review should my opinion and experience change or or shift from my current position.SUGGESTIONS TO THE BUSINESS OWNER:1.) More shade for the waiting area.I have been here on more hotter days, and when than comes beating down into the wairing area, there is not mich shade to avoid it.2.) This may sound odd, and may take a little more time out of the already busy schedule of the mechanics/technicians/service people, but if that employee were to take a minute with the customer and touch upon what they are going to do on the vehicle, it could improve and establish a new level of service and interaction between business and customers.Maybe have this optional on the side of the customer to accept.Example: Lou, after receiving the paperwork for what is to be done --and the customer is present-- approaches the customer. "Hi, Mr. Alphabet. My name is Lou. I will be providing your request and approved service to your vehicle, today. Would you like me to briefly touch upon what I will be doing?"3.) I know of two other different auto service providers that used to do the following:A.) Provide small water bottles in a small fridge found in the waiting area.B.) More choices of magazines to browse through. (Personally, I enjoyed browsing the various magazine choices at the former FCAC location on South Street in Cerritos.For now, this is all that I can share in this opinion and review.I may come back if I have other ideas or thoughts to share.
-
February 2024 by Moadd Dakhil
Rude!!!!!!!!!!
-
January 2024 by JOONHO KIM
I received the service that I expected. The wheel alignment service was good.However, I would give them more higher score if they could provided me more kind service.When I asked about what services do I need to the employee, the employee seems he doesn't want to hear what I say but the kept saying that I need to pay for package general inspection. I know it only costs $10 but I recently got a maintenance service from the dealrship so I didn't want to do that and I wanted to let him know what I know. Anyways, the reslut of wheel alignment is satisfying and I will recommend this store to my friends or family.
-
January 2024 by lisa campos
Easy process from making appt to pickup up car
-
January 2024 by Raoul D.
Never... and I mean, NEVER let these shady high-school dropouts touch your car. Take it to another location.... these people are utterly incompetent and crooked. Turns out the absolute geniuses broke the existing shift cable under the steering column and tried to jury-rig it with a piece of wire... what idiot decided to do that? I'd have paid the extra $50 for the full replacement but these fools decided to hide the damage they caused. I have the broken cable AND the stupid wire they used to try and fix it as well as an affadavit from the ACTUAL MECHANIC I had to take it to for the repair. I wonder what corporate is going to do about this?
-
December 2023 by Eeramalla V.
Long story short, they are able to rotate the tires year back but now says it has wheel locks and it requires $20 per wheel to break the lock. I had an emergency to replace the tires and no options. It is really a bad experience. Location: Buena Park, CA
-
December 2023 by Jair C.
Please be cautious taking your vehicle here to be inspected or worked on. It does not matter if you call for an appointment or set up an appointment online at this establishment. It took 2 1/2 hours for an oil change with an appointment. It took 2 hours and 45 minutes for this establishment to inspect my breaks. Plus my vehicle wasn't doing certain things it's doing now after I left this establishment. Please be cautious taking your vehicle here to be inspected or worked on.
-
December 2023 by Lincoln Cube
Appointment schedule was efficient and fast.
-
December 2023 by Kang Chan
I like their free courtesy or inexpensive car care services. Price quality is better than dealers. Great online record for all my cars. Conveniently located near my home and everywhere as I travel.
-
November 2023 by Steve Bino
Clean and fairly quick,but I have an issue with people who just tell you what they think you want to hear instead of just being honest. I've come to this location twice and each time left with an uneasy feeling due to strange coincidences happening only after taking my car here. The 1st time it was my tire,I was told it needs to be changed along with 1 other. But their prices seemed a bit high. The moment I got in the car,I see the tire pressure light on,which is strange because it wasn't on when I brought it in. At the least they could've done is to inflate all the tires to the appropriate pressure. To compound this issue,after I took it to the nearest gas station for air,when I woke up the next morning the tire was completely flat. Odd coincidence. The 2nd time I came in for an alignment,which was very quick. I was told everything is good,given my printed read out of the test and left. It wasn't until the 2nd day after that when I noticed the print out was for a different model car than mine. So basically everything is fine,if my car was that particular model,which leaves me in the same situation. It seems that as long as you're being told what they think you want to hear it's all good,when they should be honest and tell you,"hey I don't know how to properly work the alignment equipment,the mechanic who does those will be free in another X amount of minutes,do you want to wait?" I would be more satisfied hearing that than to find out my car passed based on it being a vehicle that outweighs my car by half a ton! Bad stuff service dudes,clean it up or get a job where you don't have the responsibility of peoples lives and welfare under your control. If I had been driving while it was raining this could've been a posthumous review written from beyond the grave!
-
November 2023 by Uroosa K.
If I could give a zero I would , they absolutely do not have any care if you're going to work . First let's talk employee incompetent and rude , clearly do not know how to talk to people . Two, if you're busy do not go here the time the say is not when they will be done add another 1-3 hours in addition. All I need was an oil change max two hour job it took 5 hours and counting . The price is raised and the quality of service is no longer worth it . The gm that left the company said the company was going down hill , he was right been going here for 11 years, my parents for 30 will never be returning
-
November 2023 by Anacleto E.
Time for Wifey's oil change! Normally, the techs at this place want to upsell on services... "Caveat Emptor" definitely applies! I've used this location for years and never been disappointed with the workmanship for work I had requested and received. They're a bit on the pricey side but the mechanics have always been approachable.
