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February 2024 by Heather H.
Avoid this location if possible. I took my car into BMW and they sent me to this location to rent a car while my car was serviced. First off, this location never has a good selection of cars. All of the reject cars are on this lot. There are very few quality vehicles on the lot. Secondly, they are always out of cars. Today I waited over two hours to receive a truck when I had already informed them that I had not ever driven a truck and would prefer an SUV or car. They told me I would need to wait another 30-45 minutes for a car. The worst is that the manager was completely useless and offered to buy doughnuts and coffee. Needless to say we never got the coffee. I went to return the car the next day and found out that the cars came at 4:00pm and not at 1:30pm as promised. I will never rent a car from this location.
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February 2024 by Basilio Weber
very helpful and responsive to my situation
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February 2024 by Thomas Hansen
Closing a contract and starting a new contract is always a hassle. Requires multiple phone calls and I have to follow up to verify that it was handled properly.Additional refueling Charges appear on the bill for a vehicle that has not been returned in 8 months. This takes weeks to resolve.Unfortunately, the staff hasn't been adequately trained on navigating their system
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January 2024 by Brian
Check in/out went smooth the truck did not have any mechanical issues and everything went well.
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January 2024 by Craig Nida
I live right down the street and they didn't get back with me a little disappointed. Will try again someday
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January 2024 by Alano Tenoh
The service here could be a lot better. While I did receive professional and courteous service from the young lady who checked me in, I somehow experienced a myriad of odd and unfortunate issues. Among them: 1. being placed on hold to no end (there is no hold music, you will just hear the person on the other end of the line pick up the phone and then place you back on hold every 5th or 6th time the phone rings) This went on twice for upwards of 10 minutes each time 2. the parking lot is horrendous. It's stacked parking so you will be waiting and waiting to get out of the parking lot and then when you bring your car in the man who is cleaning the cars freaks out because you're in the parking lot (where you're supposed to be returning the car) Good luck squeezing your car back in the lot. 3. I think the cars are cleaned with old rags and dirty water because there were streaks of dirt all over the dashboard. When I inspected my rental, I found all kinds of makeup and jewelry in the crevices. I imagine Enterprise does not pay these workers very well but jfc.
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January 2024 by Matthew Hillsman
When dropping off a rental you have to wait in line just to do it. This is crazy stupid level inefficient. At Avis, you just drop the keys in a box and go on your way...
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January 2024 by Biggest C.
First off, parking sucks at this establishment. It's quite the liability in terms of not allowing for flow of traffic through this parking lot. I've been in the lobby for assistance, and there's no engagement or acknowledgment, let alone a question whether we've been helped. I understand that things such as these incidences happen, but this was a joke. Lastly, the staff here seem angry, have that "Don't ask me anything / Don't come my way" kind of look, just unapproachable. It's 2 for me. Never again!
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November 2023 by Dame Mora
THIEVES---I've rented from this specific location probably 6 times in the last couple months cause my car has been in and out of the shop getting work done and this is rental place they go through. Up until this last time I've had an amazing experience here and the manager is always super friendly and accommodating towards me and letting me rent different vehicles. However this last time I dropped off my rental (MB c300) on a Thursday, I realized on Saturday that I left my 150 dollar pair of sunglasses in the over head sunglass compartment so I called and left them a message and then called back on Monday and talked to a girl that told me the car got rented already and she would check with them. The problem is that anyone who has been to this location knows that they clean out and wash their vehicles very thoroughly there at the location so I would bet a chunk of change that my sunglasses were found when cleaning out and washing the car and then pocketed. Just really irritates me cause there are only a couple things worst than a thief in this world, so just be aware of that when going here if you leave anything in the car worth anything it's probably good as gone.
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November 2023 by Lorna Zapata
I have been renting cars from Enterprise for years. But the crew at the Beach Blvd, Buena Park office went above all expectations. Great crew!
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November 2023 by jeff beasca
Online booking is misleading. Representative or agent failed to disclose 24-hour calculation of charges. Credit card charge kept on hold for more than 24 hours. Fraud!!!
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November 2023 by Virginia Hernandez
I want to take this time to say thank you to Enterprise Rental in Buena Park for the excellent customer service. When I arrived, with a reservation, although a bit of a delay upon arrival, they were able to jump into action and get me the ideal vehicle for my travels. I was very pleased. Thank you very much for your excellent customer service. Virginia
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November 2023 by Richard Nunez
Limited options. Most cars needed maintenance and were not available. The Ford Bronco Sport provided to me made a terrible brake rubbing sound when backing up and shuddered anytime I tried to accelerate. Car was bad. Customer Service was GREAT!The Assistant Manager Barbara was outstanding. She was friendly and knowledgeable and did everything she could do to get me setup and going. This would be a 1 or 2 star if it wasn’t for Barbara.
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November 2023 by Gracelle Dacera
My family has been going to this specific location for car rentals for almost 10 years now. There are 3 more locations close to us but we prefer this branch. I love the service and efficiency. They do get busy on weekends so got there early for your appointment.
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November 2023 by D. O.
I needed a car for a couple days while mine was in the shop. No problems at all. Only thing was there was close to no gas in there when I picked it up (said 30 miles left), but needed to put in 1/4 tank upon return. I didn't really go anywhere, maybe 20 miles. I asked for anything but a Ford and they were able to accommodate. Car was nice, clean inside n out... Rav4. Nothing super fancy but just needed a small suv in case I had to pick up family from the airport. They were nice, asked if I needed any assistance on how to work the features of the car also. I've rented here before. Never any issues.
