I had to relocate for 6 months and needed to find a storage solution. I stumbled upon Closetbox and the concept of this service is SO GREAT! Valet storage? YES! Now I wish I never found it. BUYER BEWARE! You know that old saying, "If it's too good to be true, it probably is." your mom used to always tell you? Well.... When Closetbox picked up my stuff 7 months ago, all went fairly smoothly. The sign up and scheduling was easy and the price seemed pretty great for the service. On moving day the movers were about two hours late but for something like this, that's on time in my book. No big deal, I was preparing (and have experienced) for worse. The movers were kind, it went quickly. Great! (or so I thought). Fast forward two and a half weeks, my auto-payment appears on my account, and it's over a hundred dollars more than my quote. The contents of what they were storing changed slightly, but the square footage wasn't - so I was quite surprised and not happy. Cliffnotes version: The number of boxes I was storing greatly increased from the estimate, however, I was no longer storing a large sectional and two other furniture items, so they increased the price because the item count went up a lot (They were small boxes) not realizing without the furniture, it was the same square footage. After a little back and forth, they lowered the cost back down to the original quote and I was content, thinking the worst was behind me. Nope. Not one bit. So, the time comes it's time to move back. I sign a new lease with a move-in date of June 30th. On June 11, I login to my.closetbox.com to schedule re-delivery to my new place on move-in day. Yahoo! I get a confirmation email saying they're working on confirming my delivery details and will be in touch. Easy-peasy. A few days pass, I haven't heard anything... hmm. I'm busy. I forget. June 20th roles around and I realize I still haven't heard anything about my delivery... I call the 1-800 number, press 2, stay on hold and end up getting the voicemail after about 20 minutes, explaining there's no one there to take my call. I give it an hour, call again - same thing happens. Now I'm a little worried. I decide to go to good ole' yelp for some re-assurance and get NONE. A few phony 5-star reviews and lots and lots of 1 and 2 star reviews all complaining about scheduling, them not showing up, not being able to be in touch with the company, and lost items - YIKES!!! I spend the next couple days calling sporadically, left a couple messages, emailed
[email protected] - nothing. So, today I start freaking out - my move only 5 days away, still no confirmation - and just start stalking closet box like a crazy ex-girlfriend. I emailed once and called probably about 7 times in a row, with 10-minute intervals in between calls. Finally, the phone is answered by Jonathan, Customer Experience Manager and Logistics. FINALLY! So I explain my predicament (and fears based on so many reviews) to Jonathan who is very even-tempered and soft-spoken (in a kind way), he understands my problem, asks to put me on hold a couple times - only to come back and say that despite the fact that the website says delivery in 48 hours, despite the fact that I put my initial request in 19 days before my move-in date, the soonest they could move me in was July 5. WHAT! I'm livid. I tell Jonathan this is unacceptable. I tell him I don't care whether they have to hire a different moving company to pick-up my items from the current moving company who is storing them, that's what needs to happen. Jonathan understands why I'm upset and puts me on hold to try to rectify, and comes back to tell me July 2nd may be possible, but he needs to work on it and can't confirm. Okay - I admit - at this point I lost it. I've been traveling (not for fun) for over 6 months and can't WAIT to get my apartment set-up. I'm exhausted. It's an industrial loft with