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September 2021 by Lynne L.
I, too, loved Closet Box on the front end. And got great customer service whenever I called. I used them to store a 10x10 crate of furniture, art, and heirlooms. A truck came and loaded as usual and explained my treasures would be stored in a wooden crate in a secure facility in San Francisco. I trusted them for 5 years. When I arranged to retrieve my things, I was informed they were in a storage facility in Union City - not San Francisco. Yesterday, when I went to the storage facility to supervise the load out, this is what I found out: first, ClosetBox is a "third party broker" of storage - they do not own or manage the storage facilities themselves. So they are not in control. They operate out of Colorado and do not have "boots on the ground" to handle problems. I was there when the crate was opened and several pieces were missing: heirloom Stickley rocking chair, dining room table, very large (7'x3') piece of expensive art, 3 "mirror packs" with several oil paintings, and family portraits among other items of value. Turns out - My goods were moved to this Union City storage company on March 31, 2021 - without informing me. The new company (Crown Storage) listed the missing items from the original manifest (created by Iron Man Moving - now defunct) and submitted to CB's coordinator. I was never informed about the move or missing pieces. All they could tell me yesterday was that the original company had gone out of business; they have no way to contact them. Jonathan was very matter of fact - just said they would send me the claim form because there was nothing they could do to assist in possible retrieval. I am going to the original location to do some sleuthing for myself. Hoping for a miracle. Now I am wondering when the theft actually occurred: five years ago or at the transfer 6 months ago? I will be going for restitution but the heirlooms are irreplaceable. I would double check with any storage facility regarding who is the "Owner" and be sure to check them out on Yelp and BBB. I am also registering complaints with BBB and the Consumer Affairs office of Colorado and California if I do not get complete and quick restitution.
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March 2019 by Queen O.
Do NOT put your stuff in storage with this "so called company", they keep you hostage with your items for min 17 days to get your items out, but don't tell you ahead of time, use other storage companies i.e. Bekins. Their ad looks so easy...but buyer beware. This is such a horrible concept I'm surprised they are still in business. Please go away Closetbox, you are taking people's money that haven't researched or read yelp.
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September 2018 by Sketchy Momma
So far so good.
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September 2018 by Jessica Fernandez
Pickup was easy breezy. Thank you
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August 2018 by Grace Florentin
Very easy, quick and courteous staff. Took all the stress out of my move. They are communicative and have all the supplies/materials needed.
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August 2018 by BECCA F
So far so good.
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August 2018 by Dennis Donohue
Closetbox was perfect for our moving needs. They showed up on time and wrapped the items on the spot for no extra charge and carefully took them away to the storage facility. The only snag was at the end when we were told the rate would be .60 cents a pound for our stored items. That was alarming since there had not been any previous discussion about per pound rates. It turns out the .60 cents per pound was in regards to the amount their insurance company would reimburse for lost or damaged items at the storage facility. Everythingl worked out just fine.
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June 2018 by Shannon S.
I had to relocate for 6 months and needed to find a storage solution. I stumbled upon Closetbox and the concept of this service is SO GREAT! Valet storage? YES! Now I wish I never found it. BUYER BEWARE! You know that old saying, "If it's too good to be true, it probably is." your mom used to always tell you? Well.... When Closetbox picked up my stuff 7 months ago, all went fairly smoothly. The sign up and scheduling was easy and the price seemed pretty great for the service. On moving day the movers were about two hours late but for something like this, that's on time in my book. No big deal, I was preparing (and have experienced) for worse. The movers were kind, it went quickly. Great! (or so I thought). Fast forward two and a half weeks, my auto-payment appears on my account, and it's over a hundred dollars more than my quote. The contents of what they were storing changed slightly, but the square footage wasn't - so I was quite surprised and not happy. Cliffnotes version: The number of boxes I was storing greatly increased from the estimate, however, I was no longer storing a large sectional and two other furniture items, so they increased the price because the item count went up a lot (They were small boxes) not realizing without the furniture, it was the same square footage. After a little back and forth, they lowered the cost back down to the original quote and I was content, thinking the worst was behind me. Nope. Not one bit. So, the time comes it's time to move back. I sign a new lease with a move-in date of June 30th. On June 11, I login to my.closetbox.com to schedule re-delivery to my new place on move-in day. Yahoo! I get a confirmation email saying they're working on confirming my delivery details and will be in touch. Easy-peasy. A few days pass, I haven't heard anything... hmm. I'm busy. I forget. June 20th roles around and I realize I still haven't heard anything about my delivery... I call the 1-800 number, press 2, stay on hold and end up getting the voicemail after about 20 minutes, explaining there's no one there to take my call. I give it an hour, call again - same thing happens. Now I'm a little worried. I decide to go to good ole' yelp for some re-assurance and get NONE. A few phony 5-star reviews and lots and lots of 1 and 2 star reviews all complaining about scheduling, them not showing up, not being able to be in touch with the company, and lost items - YIKES!!! I spend the next couple days calling sporadically, left a couple messages, emailed help@closetbox.com - nothing. So, today I start freaking out - my move only 5 days away, still no confirmation - and just start stalking closet box like a crazy ex-girlfriend. I emailed once and called probably about 7 times in a row, with 10-minute intervals in between calls. Finally, the phone is answered by Jonathan, Customer Experience Manager and Logistics. FINALLY! So I explain my predicament (and fears based on so many reviews) to Jonathan who is very even-tempered and soft-spoken (in a kind way), he understands my problem, asks to put me on hold a couple times - only to come back and say that despite the fact that the website says delivery in 48 hours, despite the fact that I put my initial request in 19 days before my move-in date, the soonest they could move me in was July 5. WHAT! I'm livid. I tell Jonathan this is unacceptable. I tell him I don't care whether they have to hire a different moving company to pick-up my items from the current moving company who is storing them, that's what needs to happen. Jonathan understands why I'm upset and puts me on hold to try to rectify, and comes back to tell me July 2nd may be possible, but he needs to work on it and can't confirm. Okay - I admit - at this point I lost it. I've been traveling (not for fun) for over 6 months and can't WAIT to get my apartment set-up. I'm exhausted. It's an industrial loft with
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May 2018 by Maria J.
Please excuse my reply to their comment. Closetbox IS a great company. I was thinking of PODS, the company from hell. I am truly traumatized at my experience with PODS. What a nightmare over $1000 later
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February 2018 by Mister Sparkle
Closetbox was perfect for our moving needs. They showed up on time and wrapped the items on the spot for no extra charge and carefully took them away to the storage facility. The only snag was at the end when we were told the rate would be .60 cents a pound for our stored items. That was alarming since there had not been any previous discussion about per pound rates. It turns out the .60 cents per pound was in regards to the amount their insurance company would reimburse for lost or damaged items at the storage facility. Everythingl worked out just fine.
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January 2018 by Dina Chapman
On time and very efficient and friendly! Made moving easier. Michael, Alan and Johnny were all great.
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January 2018 by Jessica Porter
So far, so good. I've communicated with closetbox, and both the phone and online experiences have been smooth and human. The pickup of my stuff went extremely well this past Friday--guys were fast, careful and polite. I can't speak for part two of the experience yet... getting things back... but if it's anything like the first part, I will be very pleased. Thanks, closetbox!
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December 2017 by gracie florentin
Very easy, quick and courteous staff. Took all the stress out of my move. They are communicative and have all the supplies/materials needed.
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November 2017 by Calin Cave
Every ClosetBox employee I spoke to via phone and email was friendly and thorough. I had a family friend oversee the pickup, and she reported that the movers were also incredibly friendly and helpful! I love the convenience and adaptability of the company's system. Thank you Closetbox!
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August 2016 by Shay Berns
Second time this place has screwed me over. Yes, it's very convenient but there is some major miscommunication between the appointment coordinator and the movers.
1st time: they cancelled on me for being "too overloaded with work" and made me miss MY work and I had to stay home all day for nothing.
2nd time: attempt to re-deliver my items and came to "PICK UP" when it was to get my stuff BACK! Again, I missed work for this and got screwed over again on my big move day!!
Altho, when I called they were very helpful but I rather have my items then have good customer service so. NO.
