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April 2024 by Randy L
The staff is super friendly and has been a literal life saver for me and my family. They are super easy to work with.
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February 2024 by Edgar H.
worst place to go to. horrible!!! stay away from these morons! unprofessional, inept, careless people! zero communication skills or efforts. could not get a prescription from a doctor in over a month. would not even care to communicate when there's problem with delivery. awful, simply awful business. i really wish them to go out of business as soon as possible (and i don't ever say that out loud)
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October 2023 by Bing V.
Don't deal with them! Horrible customer service! Nora is rude. She insult us & don't value the customer
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May 2023 by Luis Tejeda
Great service
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May 2021 by Mary Nichter
This customer service is great.
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March 2021 by Marie C.
My mom needed a narrower (transport) wheelchair to fit through the doors in her home. Her Dr. perscribed her one and it was delivered in December 2020. Here we are 3 months later and I get a call from Patrick from Caremax telling me that Medicare is not going to cover the wheelchair because you're only allowed a new wheelchair every 5 years. She received a wheelchair with the large wheels within the last 5 years. We didn't know there was this "5 year window" and they are entirely different types/for different purposes wheelchairs. You'd think that Caremax would have checked the coverage/eligibility before filling the perscription from the Dr. Her supplemental insureance is no good either as they do whatever Medicare does. Now we need to pay $180 or they will come and get the wheelchair!
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April 2020 by Peter Tho
I really had a bad experience with the company. POOR CUSTOMER SERVICE
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August 2019 by Tzay P Santo Tomas
Their Products. The staff are service oriented and ship orders in a timely manner.
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June 2019 by briananddeanna Anderson
Because you can not give a ZERO !it has been 3 months for them to get the PROPER EQUIPMENT delivered to our house. My wife is help prisoner at the GORDON LANE nursing home .
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October 2018 by Judy Garcia Marquez
Finally a place that has everything you need !!! I'm happy they didnt turn me away now to receive my order
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April 2018 by Nancy B.
My experience at Caremax (Buena Park) was excellent. It was a very efficient, professional and smooth operation. I only waited for about 24 hours for the walker to be ready. Both people I dealt with were very accommodating. The employee that finalized my walker transaction walked me out to the car and assisted me in placing it in the car. I recommend them to all.
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September 2017 by Jo Ann Adamson
Sad, when you are depending on a oxygen concentrator, which has been used for 5 weeks in our home. Twice the machine didn't work, red service lights and continuous alarm ringing. Lee in service department said there is nothing wrong, n we have 4 hours of oxygen in travel tank. BASICALLY he will charge us to come out, never said how much. I thought service light mean service machine, like a car warning light, it going to happen. POOR CUSTOMER SERVICE! I plan to let medicare know. SERVICE charges to 5 weeks used seem like a scam company planning on raking in the money on service charges.
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March 2015 by Cheryl Ward
My experience with Caremax has been horrible!!! I called them to let them know my mother had slid out of the chair because of the cushions...they sent someone out and he said I hadn't locked it proper...when I used the cushions again...out she slides!!! This time it burst the pressure ulcer on her heel. The hoyer lift fell over twice landing on her head the first time...the second time I tried to catch it...tripped over it and fell and it landed on my mother's neck. I called them and let them know and they never called back...today I called and asked to speak to the owners about what had happened...they repeatedly told me the owners weren't in and they'd pass along the message...the owners would call if they had a minute. I never spoke with the owners...I think its ABSOLUTELY HORRID they wouldn't care enough to call me back!!! Also...when the guy was showing me how to use the hoyer lift...he had a cold and I had to wipe down everything he touched while he was here.
