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October 2024 by Cici (Butterfly)
I phoned the hotel at 1:45pm on 10/28/24 and waited on hold for 21 minutes without receiving a response. The individual who ultimately responded stated that no one had phoned, even though we had previously discussed making a reservation. This impolite individual abruptly ended the call with me. I called back and hung up again. At last, I found a woman who could guide me to the reservation center. !!! How can a hotel make you wait for 21 minutes and intentionally hang up the phone two times?
The desk Male person was mad for me saying I was holding the attitude on his voice was so bad!!!!
ABSOLUTELY AWFUL CUSTOMER EXPERIENCE!!!!
I was shocked to see a man with such a rude attitude working at your hotel as the individual at the front desk. THE CORRECT METHOD TO CALM DOWN A FRUSTRATED CLIENT WOULD HAVE BEEN:
" I apologize for the extended wait. Let me help you with your reservation; perhaps you were previously speaking with our reservation team and the call got disconnected. THAT WOULD PLEASE ANY CUSTOMER!!!” is the optimal approach, but instead he used a disrespectful tone by stating "
I was waiting here!! and no one had called even worse!!! not busy and more than a reason to have more time to help a customer!!! even worse !!!! abruptly hanging up the call. It was not an accident; I called twice and he deliberately ended the call. TERRIBLE!!!
THE HOTEL HAS THE WORST CUSTOMER SERVICE. For eternity!!
absolutely not acceptable!!!!
I AM GOING TO POST REVIEWS EVERYWHERE ABOUT THIS IMPOLITE CUSTOMER SERVICE REPRESENTATIVE!!!!
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October 2024 by Spytothemax 101panic
very good hotel... nice accomodation, staff are friendly, rooms are clean and breakfast was ok
Nearby activities: vineyards
Walkability: everything
Food and drinks: wines and danish breads
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October 2024 by Claudia Carrillo
They really need to soften up the sheets,it was hard to sleep with such rough sheets
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October 2024 by Jason Sisco
Very nice hotel and respectful staff and the breakfast was really good with quite a few good options
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October 2024 by Greg G
Good breakfast and close to the wine country
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October 2024 by Jimmy Constantinesco
The staff are really nice and helpful. Tassa is very helpful!
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October 2024 by Helene L
Nice and quiet. Easy to drive to. Beautiful grounds at the back. Nice breakfast included.
Nearby activities: Solvang 10 minutes away. Choice of Restaurants close by.
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August 2024 by David bixler
It's the best hotel in Buellton, The best rooms.
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August 2024 by David Garcia
I was very pleased with this Hampton Inn. It was right off the highway and walking distance to Firestone Walker, which was a definite plus. The service at the front desk was exceptional. Bridgett was so friendly and helpful. (It's always nice to receive service from those who actually enjoy their job.) We sat outside by the firepits in the evening and enjoyed a glass of wine while watching the sunset. I would definitely recommend a stay here.
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July 2024 by Matt Fitzpatrick
Solvang/Buellton is one of my favorite California places. Hampton Inn makes the visit all the more enjoyable. As a plus, they served fresh biscuits for breakfast, and they were yummy. Don't miss Hampton Inn in Buellton if you are traveling on California 101.
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July 2024 by Alexandra Galeano
My family and I stayed here a few months ago for a couple of nights. First, the good stuff, the amenities were nice. They have an outside seating area with fire pits. It’s quite a nice view. They have an outdoor pool that was not heated.
They had complimentary breakfast every morning that was good. We were able to use the seating area at night to play games (they also had games to lend out like uno, which we appreciated it).
It is very close to Solvang and the freeway which made it easy to travel to other nearby sites.
Now the rest, the rooms and customer service were subpar. The hotel itself was not super clean. You could tell the floors weren’t regularly cleaned and had debris and trash.
The room we had was big. I check every bed I sleep in when away from home and the bed we had looked clean from first glance but after inspection - underneath one of the sheets looked like a bug carcass or a piece of snot, either way- not great.
When I reported it to the night customer service staff- he seemed dismissive and unfazed. He let us know we couldn’t change rooms because they were booked, but he would take a report and have the morning staff address it in the morning. In the morning the staff said nothing was left for them. So he didn’t actually care or report it.
The bed itself was stiff and uncomfortable. The “king size” felt more like a queen.
The shower was weird to use. It didn’t release water from the top for some reason on our second night. And the front desk couldn’t help us with it. The TV accessibility was limited, it was older and it had cable with random channels.
If we are ever back in the area, it won’t be my first choice for a stay.
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July 2024 by Daniel Vig
Very nice hotel, the staff was all very friendly. The room was clean. And the patio in the back is so relaxing and nice. The weather is so great in the evening and would recommend getting a pizza from Gino's pizza near by and just sitting back there with friends/family and chill.
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July 2024 by M Mason
Excellent place to stay. Quite, clean, no issues
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July 2024 by Leticia Gomez
Excellent hotel...nice swimming pool
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May 2024 by Don Frost
Great place to stay for Solvang area
Safety: Great area off the 101 Freeway
