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October 2023 by 282shelbyv
Not many options to choose from. Staff didn't know how to organize nor have much option for the body scrub. Needs more sales , clearance options. When complain they immediately replaced staff for comfort. I wasn't there long.
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October 2023 by jcelesti53
Great stay at Cache. My host, Edgardo and all the staff I met provided me with an excellent customer service, very friendly and accommodating. My wife is so impressed and she works at MGM Casino in Vegas. Restaurants much better than other hotels in Vegas too!
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October 2023 by S8324OJlindaa
The hotel rates are outrageous. I attending a wedding this month (Oct 21) and they want $596.00 a night. Are you kidding me? I've stayed here and the rooms are nowhere near that much money. I don't understand rates like this for a non-luxury hotel in the middle of nowhere. I can get a beautiful hotel room (with a well-known name) on the beach for less than that. Now I have to travel the terrible road at night after the wedding. I was looking forward to the night and not driving but a few miles back to the hotel. Well, that's not going to happen. I've been to this Casino a handful of times but never won- ever, the food was average at best., and drinks were expensive. Why would anyone travel the dangerous highway for this? So disappointed in the change of this place. It is like they are adding to the dangerous situation on the highway. Hosting concerts on the weekends, and expecting guest to pay $600.00 or chance their luck on Hwy 16. Unacceptable greed.
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September 2023 by S9421FAjenniferk
We went on a girls quick overnight. Check in was easy. Room was large and clean. Food was great. Spa was amazing. Both pools were very nice with lots of lounge chairs. Full bar and food available. Will definitely return.Resort was clean and staff was very friendly.
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September 2023 by Anna N.
Deli Double Burger ($13.75) with Fries ($1.50): my boyfriend got this and it was such a hefty one! Super juicy and good. It came with a lot of fries. Hot Pastrami Sandwich ($15.95) with Onion Rings ($2.25): I ordered this one and the pastrami was sooo gooood. So tender and soft. It just melts in your mouth. The onion rings were good.
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February 2023 by Melissa Z
NOTE: No matter how much you spend or how often you play, they refuse to move your tier status. Why is that important? Well, I’ve been there twice this month—first times there. Had planned to make it my regular casino. Met the points requirement to move tiers, which gets you things like discounts at the shops. Tried to get a thermos with my discount. I don’t have one, despite all I spent, because I had a “welcome” card. So I went to the players’ club staff and asked for a card that reflected my play. Nope! Not until the next QUARTER. For no rational reason, they only move tiers for their players every 4 months. So even though I met that threshold in two visits, I could not receive the associated benefits until APRIL. Ok…..so I’ll avoid the casino until April. It’s mid-February. Great business choice, Cache Creek. Abysmal customer service.
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October 2022 by Yareli C.
Been here twice Very busy on Tuesday nights , got the bacon burger one time and the grilled chicken sandwich the next time both were good we had option of lays chips or French fries.
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September 2022 by Travel634401
In March, I bought tickets for my wife, I and another couple to see comedian Amy Schumer. I then went to reserve rooms for us and was told that room reservations are not available more than 60 days in advance. So, I marked the date in my calendar and called back in early August. We were in total shock that Cache Creek could then say the beginning room rate was $1, 100 each. This was extortion in our minds. Fortunately, Cache Creek responded to my angry email and refunded our money for both the tickets and fees.
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July 2022 by 841jeromer
They have the slot machines set up so badly, it's gotten pathetic. This used to be a fun place and you would hear people win often, and we would win often. Now, you can blow through $1000 in less than 2 hrs quickly and never hit nothing. And I'm talking you don't even win your bet back on 100 straight spins. Out of $1000 you'll get $5 in rewards which is just pitiful. If these places are supposed to be regulated, this one can't be. We've been going now for 9 months about once or twice a month since Nov 2021 and never won anything. Not even walk out the door even once. And we don't bet crazy. I guess the players have to pay for the hotel, golf course, and everything else by them taking in millions off the slot machines. The rewards you get are pitiful based on how much you dump into the machines. Can't wait until they open the new casino near Fairfield..shorter drive and hopefully better game play.
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May 2022 by 431eba
Okay! Where do I start? My wife and I came here to celebrate our wedding anniversary. Food: c2 restaurant- must have reservation although on website it says reservations preferred not required - false advertisement! They wouldn’t even let us wait…. Same with their Chinese restaurant reservations required… we ended up eating Thai curry chicken at the fast food place within the casino……. I have never tasted Asian food so freaking blend….. even Panda Express tastes 100 times better…. What’s next ? The air quality it’s all smoke, everyone is smoking like it’s 1970s and I doubt hotel filters get changed….. horrible experience. I have asthma so I like fresh air and sleep with a window open at home, the hotel windows are locked and you can’t open them forcing you to sniff circulated air 24/7…. Alcohol - paid $12 for reposado tequila based margarita - I got more ice in the glass than alcohol….. we paid $347 for a night which is crazy!!!! You can stay in all inclusive resort in Mexico for cheaper than that!! this is unacceptable, we won’t ever come to this place again.
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February 2022 by Susanna Y.
Fries were good, but keep your eye on when they call your order number. Very confusing in the way that they do it. Someone took my order. Got a dirty look from the cooks when I asked if they called my order number. They thought I took the order and lied that someone else took my order. Smh.
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January 2022 by TheCosmix
So my fiancée and I wanted to find a casino closer to home than Tahoe/Reno areas to build up some credits for perks and rooms. We like to go gaming about once a month or so for fun. First of all, I love that it takes me less than two hours to get here from home. And secondly, the casino is really nice looking inside. Also the slot machines aren’t too tight and certain areas are looser than others. The table games are fine , but there are some crusty players you want to avoid unfortunately. I really like the food options and enjoyed what we ate. I wish they served drinks on the floor but the middle bar is pretty good at serving you if it isn’t super busy. We have been back twice now and will be headed back tomorrow for the night. The people that work there are ok - so far so good.
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September 2021 by 79benea
Cache used to be a fun escape. But now they just want money. Their machines seem to so tight! And they seldom give food comps. I did a not favorable comment in their Instagram page, they erased and blocked me right away. They only show the good comments. That is dishonesty! Just go to other casino like Graton. Graton would give you free 2 packs of cigarette every visit, plus at least $150 food comp, no questions asked. Unlike in Cache Creek, you would be like begging for food comp, even if you lost like 10 grand already. Don't go to Cache creek to gamble. Just to go other casinos.
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August 2021 by A7507FIvictoriap
Beware this place is terrible the security is ridiculous and unprofessional.We called and let them know that we will be bringing our service dog and they told us it was fine.We went there Saturday night went through security were treated very nicely with our pet and then harassed the next day and kicked out. Hands-down the worst customer service I have ever seen and I work in hospitality beware stay away from this place. Not only do the dealers change out every time you are winning Lots of money. Restaurants are really good pool is nice but the management staff put a bad taste in my mouth I will never return there again. I can’t believe that we stayed there for one night and then they had the audacity to kick us out with my eight-year-old son while we were walking to the pool because of our dog that was a service animal and harassed us about how it’s a service animal for two hours after that. They proceeded to tell me that I was 86 from the casino and that my boyfriend could go back and then they had the audacity to kick him out after he’s gone back in multiple times very unprofessional childish security staff.
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May 2021 by Globalist3000
First, some prefatory notes. I am usually a generous reviewer. Earnings 3-stars from me is easy; and great experiences receive 4 and 5 stars. This is about the specific experience, on a busy weekend. Things -- casinos, restaurants, hotels -- are slowly opening, fully or partially, after Covid vaccinations and declines in infections. For us, this was the first post-pandemic casino trip. And we go to many casinos, from New England to New Orleans to Mississippi to California. So, there was anticipation of a return to at least a modicum of good times. On the gaming front, with slot machines, this was a very disappointing experience. We were alerted that alternate machines will be disabled, because of social distancing. The way it was done was in very, very poor taste. It was tough to tell whether a machine was disabled, unoccupied or out or order. Here was a great opportunity to be creative -- the casino could have created pleasant or humorous signage or envelopes to prevent access to the closed machines. No such thing. One had to approach and squint hard, for small on-screen display or other (tiny) placard -- if at all available -- to figure out the status of an unoccupied machine. Cache Creek totally lacked any imagination and blew the opportunity to communicate gently or humorously or both. Also, the payouts were insulting. Sure, the House has to win. But, pre-pandemic, when a win occurred on a spin the amount was at least equal to the minimum bet; and often several times that bet. In this visit, for instance, on a machine with 88-cent minimum, the wins -- if they happened at all -- would be 7 cents or 23 cents or other such ridiculous amounts. All the 5 family members in my family group, especially the moms who had gone to celebrate, felt very disappointed and insulted. No more Cache Creek visits unless there is reform and redress of this state of affairs.
