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8:30AM - 6:30PM
216 Mt Hermon Rd, Scotts Valley
Shipping Centers
“I wanted to give a special thank you to Shen for his amazing help yesterday. I dumped 200+ mailer packages on him, which he had to manage, scan individually, break down boxes. He didn't bat an eye. I was helping him at first but I had to go. His reaction "I got you covered ?". I'm telling you, the service he gave me was TOTALLY beyond the call of duty. He was a total superstar. Thank you!!!”
“The people at this location are just awesome. I go there to scan documents, make photocopies and also to return things I’ve purchased on Amazon. I’ve also done my livescan there.This is the best place for a quick photo copy, to mail a package etc… really fantastic service…. Each and every timeDefinitely Most convenient way to do Amazon returns”
“From the moment I walked in Greg greeted me with a smile and asked how he could help. He was helpful, polite, patient, knowledgeable, and professional. I needed a new passport photo taken, and ship my old passport, in exchange for a new one. Greg quickly assisted me, while answering all of my questions, and without any hesitation. This gave me confidence that I had everything I needed for my new passport and that everything would be squared away.
After our encounter, I shopped around for a few minutes and noticed Greg assisting customers while simultaneously helping his coworkers. You can tell that he's a team player and enjoys helping others. I highly recommend asking for Greg the next time you’re at this location.”
“Folks: Simply do not go elsewhere for your Mailing Needs! We've been customers since Day One and have NEVER been disappointed in the EXCELLENT service we get at Postal Annex!! Trina and Amanda are beyond awesome! See ya there, people!! :<)))))”
“I was helped by Carol Burden with a challenging shipment. She went above and beyond in helping me choose and understand my shipping options. Vey much appreciated.”
“They went out of their way to get my fax through - it was a pain to do - and thry were friendly and funny about it. They also gave me half off because it was a big order. If i lived in town they’d be my new copy store. They should be yours!”
“I've just got to say I really appreciate Leslie's help today in figuring out exactly how to get the printing machine to get the output I needed. I was running short on time and low on technical intelligence, and she was very gracious in filling in for my shortcomings.”
“We have the BEST UPS delivery people that deliver to our house. Yesterday was a rainy day when the driver delivered a box to our house. He was the ultimate considerate delivery person EVER!! He put the box in a plastic bag so it would not get wet. He may have noticed it had baking flour in it. Wow!! that is above and beyond service!!! thank you UPS for hiring the right people.”
8:30AM - 6:30PM
343 Soquel Ave, Santa Cruz
Shipping Centers
“Vanessa made my life so much easier. I was going through it and been having the worst time dealing with this amazon return. She took the time and went above and beyond to make sure I got to return my defective item. Thank you so much for saving someone's window :) you made my day for sure!!!”
“Ozden in the printing department was very friendly and helped me make a bunch of copies. He showed me how to use the copier and showed me how to get a great deal on the project I needed to do. His service was excellent and went beyond the help I expected to receive! If I ever need something printed I'll definitely be coming back again. Thank you so much!”
8:30AM - 5:30PM
5610 Scotts Valley Dr B, Scotts Valley
Shipping Centers
“These folks were super helpful today I had a printing project, and they provided me with all the service I needed in a very timely and economical fashion... I will not hesitate to do more printing work there through them... I lost my printer in Aptos years ago, and these guys will easily fit the bill !!”
“I had a problem with the "PrintAndGo" feature, but the staff there was able to debug it, eventually getting everything printed out. So... I'm a little worried that Print And Go had problems printing out PDFs, but the staff were life-savers.”
8:30AM - 6:30PM
1840 41st Ave Ste 102, Capitola
Shipping Centers
“I can not praise these three UPS employees enough.I have been dealing with Amazon on the phone for the last 40 minutes . This team patiently waited for me just to make sure my return went out on time. They offered alternative support and went above and beyond for me. Thank you so much!”
9:30AM - 4:30PM
250 Main St, Ben Lomond
Shipping Centers
“I had a wonderful experience here this morning applying for a passport for my son. The woman that helped me let me in early for my appointment and went over everything with my family and I. She was very thorough and friendly.”
“Went in for a passport appointment (including photograph) for our 3 months old. I wanted to drop in a note for how patient and smooth the process was. The USPS clerk was patient with our baby for the photo taking process, in fact she recommended we feed via bottle her for a while as the baby got cranky. She patiently waited and clicked a couple of photos and asked us for the best one for the passport. Tips for new parents - 1) Fill your form online via “form filler” and print it out for minimal hassle with the baby at location. 2) Bring a blank personal check to pay US dept of state (which is separate from USPS fees). 3) Get 2x birth certificates from your county office as USPS keeps one for sometime. 4) Make the baby wear dark clothes that will stand out on a white background.”
“Had the most wonderful experience despite my expectations! Our carrier recently started holding our mail because our box was not level. Totally understand!!!! I was finally able to make it in to let them know our boxed was fixed and was greeted by the most kind face and was able to quickly collect my accumulated mail and restart our service. Thank you!!!”
“I always get my packages and find staff funny and friendly. So many reviews about mail carriers...im reviewing the post office itself where my PO box is and where I send packages. The staff do the best they can. There have been many funding cuts to public services of all kinds including the Post Office. Having worked at a similar agency myself, I give props to folks who do more than their share on an anemic budget!”
9AM - 4:30PM
241 Kings Village Rd, Scotts Valley
Shipping Centers
“Mixed reviews about this POST Office. My experience with the counter folks have been very positive and helpful. They take the time to explain the process and the different options for mailing packages and certified mail.
My residence is a bit rural so oftentimes I get a slip in the mailbox to pick up a package. They're always very prompt and courteous at counter. I know they sometimes deal with customers that are less than respectful.
Song has worked many years and exemplifies the professionalism as well.
Thank you”
“Was having difficulty with a last minute passport, Santiago was absolutely amazing helping me out. Super patient explaining me how to do everything since this is my first time going through this process. He helped me three times, and even cut me slack and let me walk in later in the day after I showed up the second time with the wrong documents. He may have saved my entire trip!”
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“The best always. Always greeted with a smile and willingness to help and support. All the ladies and gentlemen here deserve an award for being positive. They know that customer service and kindness never goes out of style and that’s why their careers can never be replaced.”