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9:30AM - 4:30PM
250 Main St, Ben Lomond
Post Offices
“I had a wonderful experience here this morning applying for a passport for my son. The woman that helped me let me in early for my appointment and went over everything with my family and I. She was very thorough and friendly.”
“Went in for a passport appointment (including photograph) for our 3 months old. I wanted to drop in a note for how patient and smooth the process was. The USPS clerk was patient with our baby for the photo taking process, in fact she recommended we feed via bottle her for a while as the baby got cranky. She patiently waited and clicked a couple of photos and asked us for the best one for the passport. Tips for new parents - 1) Fill your form online via “form filler” and print it out for minimal hassle with the baby at location. 2) Bring a blank personal check to pay US dept of state (which is separate from USPS fees). 3) Get 2x birth certificates from your county office as USPS keeps one for sometime. 4) Make the baby wear dark clothes that will stand out on a white background.”
“Had the most wonderful experience despite my expectations! Our carrier recently started holding our mail because our box was not level. Totally understand!!!! I was finally able to make it in to let them know our boxed was fixed and was greeted by the most kind face and was able to quickly collect my accumulated mail and restart our service. Thank you!!!”
“I always get my packages and find staff funny and friendly. So many reviews about mail carriers...im reviewing the post office itself where my PO box is and where I send packages. The staff do the best they can. There have been many funding cuts to public services of all kinds including the Post Office. Having worked at a similar agency myself, I give props to folks who do more than their share on an anemic budget!”
9AM - 4:30PM
241 Kings Village Rd, Scotts Valley
Post Offices
“Mixed reviews about this POST Office. My experience with the counter folks have been very positive and helpful. They take the time to explain the process and the different options for mailing packages and certified mail.
My residence is a bit rural so oftentimes I get a slip in the mailbox to pick up a package. They're always very prompt and courteous at counter. I know they sometimes deal with customers that are less than respectful.
Song has worked many years and exemplifies the professionalism as well.
Thank you”
“Was having difficulty with a last minute passport, Santiago was absolutely amazing helping me out. Super patient explaining me how to do everything since this is my first time going through this process. He helped me three times, and even cut me slack and let me walk in later in the day after I showed up the second time with the wrong documents. He may have saved my entire trip!”
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“The best always. Always greeted with a smile and willingness to help and support. All the ladies and gentlemen here deserve an award for being positive. They know that customer service and kindness never goes out of style and that’s why their careers can never be replaced.”