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December 2023 by Amen C.
I'm only writing about my own experience at this Walgreens. I read many horrific reviews about the pharmacy here, but my experience was quite different. First the store: all the associates who work the registers & photo department couldn't be nicer. My digital photo printouts were literally ready less than 15 minutes after I've submitted the order. Everything in the isles are nicely stocked & faced. I really appreciate this location. Now the pharmacy: there were about 3 technicians & 2 pharmacists when I got in line. All the techs were very polite & courteous. I requested a transfer of my prescription due to my regular pharmacy did not have the drug in stock. I was informed that the whole process will take about 30 to 60 minutes. I was told I'll get a call or a text when ready. Unfortunately it took longer than 60 minutes but for no fault of Walgreens because my regular pharmacy was very busy too. After calling Walgreens to ask if they could call my pharmacy again to request the transfer, they happily obliged. I got a call in about 15 minutes saying that it'll be ready in 15 minutes. So I drive there after 15 minutes & was told that they are still working on it but it'll be ready momentarily. So by this time there was only 1 pharmacist & 2 technicians left to do everything including the drive-thru pickup. Needless to say they were very very busy. After waiting about 5-10 minutes my order was finally ready. The very nice technician apologized & explained to me that it was my insurance company that caused the delay. They needed to find the correct diagnosis code to submit for coverage. Well, I am very appreciative that they took the time to make sure my copay was $0 instead of having to pay out of pocket unnecessarily. So terrific job Walgreens. I know the pharmacy business is a very tough one to navigate with all the insurance hoops you must navigate thru & the horrific labor practices from corporate management. So my hats off to you all. Bravo!!!
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September 2023 by Mikayla L.
Went to the pharmacy an hour after my doctors appointment... just got my prescription should be done in an hour or less they said. Called back by 4:30 still nothing tried to get it transferred to a new location couldn't get through to anyone. No call by 7:30, I call them to find out it's been filled just no message to me. Better off going to cvs.
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September 2023 by Sherrie H.
I would give them a - 5 if I could !!! Not a safe place at all . I had my medication their almost a yr . I had four same problems with them . I called ordered my insulin pins I should get 5 box for the month . This last time my caregiver went to pick up my medication she received one box and told the lady at the drive through " I normally pick up more than one box ". The reply , " no that's correct ". When I went to get my insulin found only one box then my caregiver told me what happened. I called the pharmacy they said to me ," I'll have to look at the video and call you back ". Next day received a call " you received four boxes." I informed them this happened before a few months ago and was told the video said I received all my insulin then received a call the next day stated they owed me four boxes of insulin. Spoke to Mang pharmacy next day what a joke she could not do simple math . I informed her I use 60 U three times a day for 30 days one box was not enough. Her reply " that's three pens". I told her to try again .. " oh that's 9 pens so you get four boxes ". I told her to try again .. two pens come in a box so that would only be 8 pens what do I do about the 9 th pen you did not give me ? They don't seem to care I then called the district went no where .. Walgreens does not have any compassion about their job . The Mang pharmacy said she would try to tell the insurance that I lost it so they would give me insulin. What a joke received an email out of pocket cost is over four K insulin denied by Insurance.No call from Walgreens at all like I said I received an email stating this .. I called again no insulin for me again called corporate with no reply so if you value your life I suggest you don't go to Walgreens !!! My concern is senior citizens who will allow Walgreens to get away with this a lot of senior citizens don't follow up they just assume Walgreens knows and they're doing it correctly we need to look out for each other because definitely this Walgreens does not care whether you get Medication to keep you alive or not.. Being a diabetic it's already a death sentence but not to get your insulin is definitely another problem and they didn't seem to care I lived or died by not following up on the situation about my insulin.. and to this day still nothing from corporate office. I can't believe all of this happened to me four times I should've left them after the first time don't allow this to happen to you !!!! Take care
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June 2023 by Vanessa M.
This Walgreens has everything you need but I have to say whoever stocked the chips on June 29, 2023 around noon, and whoever chose the chip selection deserves a raise because they have absolutely everything. I've never been so impressed by a chip aisle, coming from a chip lover. Also, customer service here rocks!
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May 2023 by Christy W.
don't want to help! lie and tell you they can't give you information about medications that are in stock! complete crap!
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May 2023 by Jim W.
Absolutely the worst Walgreens in existence!! They are refusing to fill a prescription for pain meds because the Dr is "out of the area".... I was involved in a motorcycle accident in august and was taken to the trauma center in Stockton. I've lived in Discovery Bay/ Brentwood for nearly 50 years with a few attempts to leave the area but always come back. In what f'd up world is stockton "out of the area"?? Avoid this place at all cost!!
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April 2023 by Zachary P.
This review is for the pharmacy: Wait times can be a little long if you at a time when everyone else is there, ie lunchtime or right after work. But the staff here completely makes up for any extra time spent.
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March 2023 by Preet K.
I have had multiple issue with this location! First off they have horrible customer service and communication issues. Today I was frustrated with this pharmacy especially the pharmacist! My daughter prescription was sent in and when we went to pick it up 4 hours later because no one informed us it was ready or any other issue regarding the prescription. When picking up the prescription, the pharmacist told us "We do not have that in stock." Wtf are you kidding me, you are telling us this 4 hours later ?! While i have a sick child that need her medication? Then she said it's because they got busy and low stock ?! So how is that my fault? You couldn't pick up the phone to inform us so we can go to a different location? This is honestly by far the worst service that I have received. Please do not get anything from this pharmacist. While the Walgreens on Loan Tree way had our prescription ready in 15 min! To be honest this place shouldn't even get 1 star!!
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March 2023 by Colette D.
I can see why they only have 1.5 stars after my experience. I'm a nurse and my patients tell me they always have issues trying to get their Rx at this Walgreens when they're supposed to be authorized but then told by the pharmacy they're not. I even bring in the authorization letter and confirm it's approved by the insurance company but yet TYLER wants to continue to argue with me that it's not and he seems so confident telling me the incorrect information. Tyler doesn't wear his name badge which I imagine is a no-no by Walgreens but he has this blank stare. No customer service skills at all. Just like most people these days he doesn't try to resolve the problem or investigate further what the issue is and instead tells me what he THINKS is the answer. Thank goodness for the other technician, Faitishma (spelling?) for stepping up and taking the time to figure out the issue and helping us. She explained the issue and also helped us with the solution. If more people were like her then Walgreens would probably have 5 stars. If we continue to stay with Walgreens I will only deal with her or I will start having my doctors send Rx to other pharmacies.
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January 2023 by Jeff K.
Today I called about my prescription. I was told multiple times by 3 different people my meds would be ready today a day, early as a curtisy as mine were damaged. My Doctor even called previously and confirmed it. The man who didnt give his name in the pharmacy rudely replys with wrong dates and says it wont be filled today and says to bad. Calls me a liar, calls my wife a liar and my doctor a liar as if i made up this curtsy day thing. He claimed to be a manager on 1/20/23 around 1 pm . At 4520 Balfour Rd Brentwood CA 94513.This pharmacy has alawys had issues with giving wrong and or bad information. This guy was so bad i had to complain. We all get different answers. But this guy was extremely rude. My frustration comes from being told my meds will be ready today then someone else denies me my meds for days later. My meds are not a game.
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November 2022 by Stephanie S.
I want so badly to split this review between two shifts because the service is NIGHT AND DAY different depending upon which staff is working. I have had enough prescriptions to understand the process, I know that some things are out of the employees control. I get that insurance or physicians delays are not the fault of the techs and pharmacist...however, what is in their control are the very things that cause this one star review. This pharmacy makes silly mistakes, purposeful delays and they 100% do not care if you are sick, inconvenienced, at your wits end, or ready to scream. I have seen them laugh in the back, I have seen them move at a snails pace when they are aware someone is waiting, and honestly it's gotten to a place of my thinking they get off on the control of peoples time and frustration. I've had the same thing happen MANY times but it's handled so poorly with a certain few people. Today at noon I was told yet again that a script was received and it would take an hour, cool, I could come back. I come at 4:45pm and the script has not even been started, same situation it was in at noon. I KINDLY ask if they could do it next as I was told earlier it should be done by 1pm. The guy says yes, then I notice his shift is over, he leaves and I assume my script is still a priority, wrong. Six or seven customers later, employees chatting it up in the back, I literally start to tear up because I don't feel well. I ask another guy, could he please look for mine next? Now I'm the j*** because they've brought me outside of my character through their mistake, and he gives me a flippant, nod and "mmm hmm". He finishes with a customer and goes to ask about my script and the pharmacist or tech (whatever she is) points to a bag that was sitting there for who knows how long, knowing it was mine because she glanced over and I'm the only one waiting with tears in my eyes. I swear my husband said they do it on purpose! I never have this problem in the morning, never with one pharmacist that is so kind, it's literally one group of three or four and especially one girl who you can tell hates her job. I'm not saying it's easy, I'm sure based on the service or lack thereof that they provide, that it's no picnic to work there as they are constantly being barked at due to THEIR incompetence, but if they could show an ounce of compassion it would make a world of difference. I don't want to be there either, but when we need meds, we would just like a tiny bit of urgency/humanity! Please.
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July 2022 by Chris C.
Pharmacy lacks quality customer service. I called today and was left on hold for over 30 minutes while the femaleTech (did not get her name) was checking on something. I had my wife call on the other line who got through and was able to get the information I was waiting for.
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May 2022 by Elyse K.
This pharmacy is the worse and a formal complaint has been filed and local news has been contacted. They refused to fill my mother prescription because her MD is not local. As in he is a Berkeley MD because he is a specialist and my mother needs to go to him for her illness. And mind you this is the same rx she has gotten filled there for over a year now. They made her move her prescription to the Walgreens in Antioch in Hillcrest which is further away and she is disabled. It's disgusting and discriminatory. Not only will my mother take her Business to another non-Walgreens pharmacy but so will I. I encourage others to do the same.
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March 2022 by John G.
A very helpful younger man was working there about 5 o'clock today. I went in and asked where a product was. He explained that he was new, where he thought it was, and then offered to walk me back to it. You don't see this much anymore and I told him I was impressed. He said that he likes to help people. Give this guy a raise.
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March 2022 by Arishma S.
Great service every staff member is so kind and helpful. I needed help in photo area Ana amazing outstanding help. It's only because of the staff help, I will be doing more and more photo prints and albums. I got a banner printed amazing and beautiful.
