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January 2023 by Michael C.
Never go wrong at Walgreens. Had the flu and all other stores in the area were out of cold/flu medicine. Thanks Walgreens for having what I needed.
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August 2022 by MIchael S.
One person in photo who got sucked into in doing someone's self kiosks photos for 20 minutes. Two customers waiting . What we think was manager came over chastised the employee . Never once asked any of the two customers if he could helped . Came back repeatedly ignored repeatedly then went to gossip with cashierGets better do after waiting 30 min , that register in photo not work told to go front register Then told at front that only the photo register then the obnoxious store manager / supervior starts get rude after I suggested perhaps as he is in charge of store perhaps he should have talked with his customers
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July 2022 by Matt T.
All Walgreens locations are now bad due to the choice of one pharmacy manager at the Brentwood CA store
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July 2022 by Lauri R.
Problems with my meds all the time. Not helpful at all. They need training on customer service and they need to hire more people.
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January 2022 by Candice R.
I go to this location specifically for the amazing woman in cosmetics. She's been there for as long as I can remember. She's nice, always working on her department and she knows about the products! I don't get that kind of service at Ulta. I didn't give 5 stars only because the shelves are so empty from all of the shoplifting. Maybe a security guard would help.
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December 2021 by Leila H.
This location used to be amazing, but since the pharmacy person changed, the place has taken a tumble for the worst pharmacy EVER. No management skills whatsoever! My child's doctor called the pharmacy at this location, 2271 Balfour Rd, to get my daughter a prescription, but the doctor's office couldn't reach them so the doctor's office left a voicemail at 12:03 PM today. The doctor's office called me back to let me know they couldn't reach the pharmacy but they left a message. The nurse suggested we should give the pharmacy a minimum timeframe of an hour as the pharmacy supposedly checks their VM every hour. BUT the pharmacist didn't check the message until I arrived to the drive-thru at approximately 615pm and I had to ask them to check the VM. I explained I'm 100% sure they hadn't checked their voicemail. The female pharmacist said she had checked and there was only two messages and went to check. Guess what? The voicemail waiting for a prescription was for us since morning until now. I sat in the car watching the pharmacist check VM because I asked, had I not, she wouldn't have checked. I waited for 25 minutes to get to the front of the line to find this information out! Very unfortunate! The pharmacist told me to leave and return in 20 minutes so they could get the prescription filled with no apology. Very unprofessional. I returned to the drive-thru and waited for another 20 minutes, and when I got to the front and I was about to leave, the assistant said the pharmacist apologized as the morning pharmacist didn't check the messages. Well, I call that a bluff because she said there was two VMs. The pharmacist has no management skills. -- Also, I watched her touch her body under her collar of her shirt and shoulder with bare hands, then touch the cap of a medicine bottle she was filling with no medical gloves.. seriously gross! Even worse during covid! Now I understand the ONE STAR REVIEWS!
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November 2021 by Tina C.
I hate leaving bad reviews but I had a poor experience here today. My mother and I had vaccine appointments scheduled today - I was scheduled for a flu shot and she was scheduled for a COVID-19 booster at 6:30pm. We drove more than 30 minutes for our appointments but when we showed up, the pharmacy inside the store had closed at 4:30pm due to the "pharmacist not showing up". Sure, things happen, I understand. However, I do NOT understand why the pharmacist on duty for the prior shift or any of the techs did not contact us to let us know our appointments were cancelled. They were open until 4:30pm and ANYONE in the pharmacy staff could have called us or even sent an automated email to all scheduled patients. Multiple people showed up for their appointments and were quite frustrated as well. The manager we spoke with was nice, but she couldn't offer any solution. The pharmacy really wasted our time and gas money.
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November 2021 by Rovi D.
So i had my covid test here for the first time, i usually do it at CVS which i always get the result within 24 hours and the process was very systematic easy access to the eesult. In walgreen the person who assisted me did not gave me my reference number so i wasn't able to retrieve my covid result online. I called the pharmacy after two days and asked for the reference number and i was told that its impossible that they did not gave it to me and there is no way she can retrieve the reference number since they throw it away right away. I was very annoyed and frustrated. That will be the first and last time im getting their service.
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September 2021 by Aldo G.
This is for the pharmacy Nothing but problems by ineptness and laziness from staff. So, today, I picked up prescription that was 'ready'. But, confusion on pharmacist about filling. It is not a new prescription. Finally, staff say it ok. I have to wait. WTH? I was alerted that it was already to pickup. Why am I waiting??? I waited 20 minutes and then inquire about status. Staff runs around like a chicken without its head. They find it in a bag stuffed somewhere. Not professional. Just ineptitude!!!! Previously, I wanted them to transfer a specific prescription from another pharmacy. These folks lost all records of the request from me and the fax sent to another pharmacy. After this debacle, I'm transferring out. Oh yes. TURN DOWN THE MUSIC!!!!
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August 2021 by Samuel B.
I walked into this Walgreens today to use the restroom and buy a Gatorade and something to snack on during my short lunch break, as I have frequently been doing for the past year. Today, an employee refused to assist me when I tried to use the restroom and directed me to the pharmacy (the bathroom is password locked). The pharmacy had a long line, so getting the code from them wasn't practical. A few moments later, another guy walked up to the restroom and entered the code, saying an employee gave him the code. The same employee who refused to give it to me just a moment ago. Businesses that lock their restrooms is already a pet peeve of mine, as I don't like being treated like a criminal when I'm not one. But selectively giving out the code, no matter the reason, is insulting and a great way to ensure I'll never enter this store again. I'll be going to the Arco across the street from now on.
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July 2021 by Leila Hauck
I shop here too often. Love the people and service. I won’t go to other Walgreens. Plus, it’s too close to home.
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July 2021 by Kathy T.
Zero stars. Customer service ranges from average to poor. The most recent bad experience was the last straw so I transferred all of my prescriptions to a different company and I do not plan on spending any more money at Walgreens period. I submitted a refill request for a couple of my medications. Apparently the system was down for several days. Instead of notifying customers about the outage and inability to fill out meds, they let us arrive to face locked doors and homemade signs about a total system failure. So I go to the other Walgreens in town and they tell me to go back to my Walgreens because they are open there. I told them I just came from there and they are closed. They insisted they had just now opened. So I drive back to find no change. Store still closed. I go back to the other Walgreens. They insist they can't fill my meds because the other Walgreens already filled it. They tell me I have to call my doctor and have a new prescription sent to this location and that I will have to pay the full price because it has already been ran through the insurance system. And it may not be filled because the system will say too soon to fill. So what are my options? During the last 5 days of system failure, Walgreens couldn't come up with a contingency plan for the customers whose meds were tied up in the system and now unavailable? I called Walgreens pharmacy this morning and spoke to an irritated lady who said there system is back up but they are really behind so I may want to go to a different pharmacy. As rude as that sounds, I would have appreciated that advice 5 days ago! After this transaction, I'm done with Walgreens.
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July 2021 by Karen D.
This Walgreens is terrible. Their system is down and no one can get their medicine. Unprofessional sign outside. They have a phone number posted to go to another location and they are only saying sorry we have no information on your medicine. system is down since Monday. This is terrible. People will need to pick up their meds
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June 2021 by L B.
Possibly the worst pharmacy ever. I have had experiences here that I could not have imagined previously. Kim, who is not a good pharmacist, actually repeatedly questioned my immigration status because my husband usually picks up my meds. She assumed (her word!) that the reason my husband does this is not that I'm sick but because I am "one of those that don't have any form of legal identification." Husband is blond, I clearly am not. She actually used the term "illegal" while referring to me. And while I sat and waited for my husband to show up with ID, she massively trashed me from around the corner. Not to my face, just this disembodied voice behind the counter yelling about me and my character. And my "illegalness." The pharm tech was appalled and kept apologizing to me while I cried. Best part? She didn't even check my husband's ID, she just looked at him and decided, sure, we'll give you these prescriptions that are in another person's name. Because she "knows" him. That was fun. This person literally has full access to my med list (duh, I'm sick, that's why my husband picks up my meds?) and yet repeatedly made it clear that this was a racial issue. "You people," anyone? This woman had spoken to me previously and I had shown her my passport several times before. On that same visit she also yelled at me for honking at the drive through... which they had closed because they wanted to do so. I am disabled and was in a foot boot at the time. "Because we wanted to" was the actual answer when I asked why this accessibility measure had been taken away. Of course, by that time I had clomped on into the store in my boot to be able to actually speak to someone! Oh yeah, and they didn't have the blinds down so they could see me through the window trying to get their attention. And it was pouring rain. And I had a bad cold. There's the time that they hadn't started filling my meds even though they had texted me to say they were done... and then told me that the hold up was because they had to run a background check on me! I asked the tech if they meant the CURES system that tracks refills (which I encounter at my job) and was told nope, a background check. She was so rude and was clearly implying that they intended to find... something? Somehow it was my fault that they didn't fill my prescription. Because I know that they have absolutely no right (nor ability, right?!? I hope!) to run a background check I stayed put and they made me wait half an hour in the parking lot when there were zero people there. Zero. That was fun too. I asked for a copy of my background check and she just snorted at me and told me I was lucky I was getting my medications. The best part is that the entire store works together to make sure that you are completely unable to lodge a complaint. The store manager, who later claimed he was not the store manager but just said he was that night in the rain (why?), would not take a message for the pharmacy manager. Apparently store managers have ZERO control over the pharmacy, which just runs wild! Ok, so you call to leave a message. Then someone answers the phone, knows it is you, and YELLS, "Why are you harassing us?!" Whaaat? Literally got screamed down from someone saying they're a cashier! And somehow, I was still being incredibly polite and kind. (I mean, even with this insanity, yelling and raging isn't going to get you anywhere.) So, procedure to survive: Have doctor send in prescription. Must call pharmacy to make sure they got it. Then, and this is key: ask them to fill it. They don't seem to understand that if a prescription is sent to them, they are to fill it. Ok, the medication isn't due for a week? Not so fast! Ask if they have it in stock. No? Then ask them to order it so that it will be there in time. It is in stock? Can they fill it, put it in the safe? AND!! Please, don't give that medicine to anyone else? That all sounds so simple and comm
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June 2021 by Jeffrey H.
Walgreens pharmacy sucks. It's so sad... so close to my house but they are so bad. They can't see people in line because the windows are too high the people behind the wall/window can't see people in line, the dividers and all the product displays help hide customer visibility and their auto refill program is really bad. I just asked how many days before I'm out so they refill and she said 1 day before but yesterday was a holiday so we're weren't open and I replied thank god I didn't have a seizure that day I didn't have my medication. I'm changing to Safeway where there is nothing blocking visibility and it is much cleaner.