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February 2024 by Heather Harden
Nice people, fast service, but cars move fast in the parking lot and ajoining lots.
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December 2023 by Amen C.
I'm only writing about my own experience at this Walgreens. I read many horrific reviews about the pharmacy here, but my experience was quite different. First the store: all the associates who work the registers & photo department couldn't be nicer. My digital photo printouts were literally ready less than 15 minutes after I've submitted the order. Everything in the isles are nicely stocked & faced. I really appreciate this location. Now the pharmacy: there were about 3 technicians & 2 pharmacists when I got in line. All the techs were very polite & courteous. I requested a transfer of my prescription due to my regular pharmacy did not have the drug in stock. I was informed that the whole process will take about 30 to 60 minutes. I was told I'll get a call or a text when ready. Unfortunately it took longer than 60 minutes but for no fault of Walgreens because my regular pharmacy was very busy too. After calling Walgreens to ask if they could call my pharmacy again to request the transfer, they happily obliged. I got a call in about 15 minutes saying that it'll be ready in 15 minutes. So I drive there after 15 minutes & was told that they are still working on it but it'll be ready momentarily. So by this time there was only 1 pharmacist & 2 technicians left to do everything including the drive-thru pickup. Needless to say they were very very busy. After waiting about 5-10 minutes my order was finally ready. The very nice technician apologized & explained to me that it was my insurance company that caused the delay. They needed to find the correct diagnosis code to submit for coverage. Well, I am very appreciative that they took the time to make sure my copay was $0 instead of having to pay out of pocket unnecessarily. So terrific job Walgreens. I know the pharmacy business is a very tough one to navigate with all the insurance hoops you must navigate thru & the horrific labor practices from corporate management. So my hats off to you all. Bravo!!!
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November 2023 by Chris “CochinoBambino” Bryant
Worst and rudest pharmacy!! Unless you’re a long-standing patient I suggest not to send any prescriptions here.
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September 2023 by Mikayla L.
Went to the pharmacy an hour after my doctors appointment... just got my prescription should be done in an hour or less they said. Called back by 4:30 still nothing tried to get it transferred to a new location couldn't get through to anyone. No call by 7:30, I call them to find out it's been filled just no message to me. Better off going to cvs.
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September 2023 by Mo Falah
If you need a flu shot please stay away from Walgreen specially this location. I went in for flu shot . It is advertised on line as $40.99 for a person without insurance but that is not a case here. They charged us $69.99. That is the amount they charge a person 65 or older. I showed them the advertising fromGoogle. They denied it and claim the brand they used cost $69.99. That is not true. I spoke with pharmacy manager . He denied it then I spoke with Troy the store manager and he denied it as well. Stay Away from this joint and save money.
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September 2023 by Sherrie H.
I would give them a - 5 if I could !!! Not a safe place at all . I had my medication their almost a yr . I had four same problems with them . I called ordered my insulin pins I should get 5 box for the month . This last time my caregiver went to pick up my medication she received one box and told the lady at the drive through " I normally pick up more than one box ". The reply , " no that's correct ". When I went to get my insulin found only one box then my caregiver told me what happened. I called the pharmacy they said to me ," I'll have to look at the video and call you back ". Next day received a call " you received four boxes." I informed them this happened before a few months ago and was told the video said I received all my insulin then received a call the next day stated they owed me four boxes of insulin. Spoke to Mang pharmacy next day what a joke she could not do simple math . I informed her I use 60 U three times a day for 30 days one box was not enough. Her reply " that's three pens". I told her to try again .. " oh that's 9 pens so you get four boxes ". I told her to try again .. two pens come in a box so that would only be 8 pens what do I do about the 9 th pen you did not give me ? They don't seem to care I then called the district went no where .. Walgreens does not have any compassion about their job . The Mang pharmacy said she would try to tell the insurance that I lost it so they would give me insulin. What a joke received an email out of pocket cost is over four K insulin denied by Insurance.No call from Walgreens at all like I said I received an email stating this .. I called again no insulin for me again called corporate with no reply so if you value your life I suggest you don't go to Walgreens !!! My concern is senior citizens who will allow Walgreens to get away with this a lot of senior citizens don't follow up they just assume Walgreens knows and they're doing it correctly we need to look out for each other because definitely this Walgreens does not care whether you get Medication to keep you alive or not.. Being a diabetic it's already a death sentence but not to get your insulin is definitely another problem and they didn't seem to care I lived or died by not following up on the situation about my insulin.. and to this day still nothing from corporate office. I can't believe all of this happened to me four times I should've left them after the first time don't allow this to happen to you !!!! Take care
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August 2023 by Deanna Odle
Always fast and convenient at the pharmacy, and check out registers.
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June 2023 by Vanessa M.
This Walgreens has everything you need but I have to say whoever stocked the chips on June 29, 2023 around noon, and whoever chose the chip selection deserves a raise because they have absolutely everything. I've never been so impressed by a chip aisle, coming from a chip lover. Also, customer service here rocks!
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May 2023 by Christy W.
don't want to help! lie and tell you they can't give you information about medications that are in stock! complete crap!
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January 2023 by Jeff K.
Today I called about my prescription. I was told multiple times by 3 different people my meds would be ready today a day, early as a curtisy as mine were damaged. My Doctor even called previously and confirmed it. The man who didnt give his name in the pharmacy rudely replys with wrong dates and says it wont be filled today and says to bad. Calls me a liar, calls my wife a liar and my doctor a liar as if i made up this curtsy day thing. He claimed to be a manager on 1/20/23 around 1 pm . At 4520 Balfour Rd Brentwood CA 94513.This pharmacy has alawys had issues with giving wrong and or bad information. This guy was so bad i had to complain. We all get different answers. But this guy was extremely rude. My frustration comes from being told my meds will be ready today then someone else denies me my meds for days later. My meds are not a game.
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January 2023 by Angelo Jason Esguerra
Called for the status of my prescription and said it’s ready for pickup. I went there but said I have to wait 30minutes for my refill. What worse was they were charging me $64 dollars for my refill. Didn’t even ask for my insurance if it’s the right one on file. I asked him what insurance they have on file, but he didn’t know. I gave him my insurance, and after he processed it, my bill came out to 73 cents! Yessss 73 cents! The night and the am shift pharmacists asked me to pay $64 because it’s too soon for my refill. If I didn’t ask or give my insurance, I would have paid the whole amount.
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November 2022 by Stephanie S.
I want so badly to split this review between two shifts because the service is NIGHT AND DAY different depending upon which staff is working. I have had enough prescriptions to understand the process, I know that some things are out of the employees control. I get that insurance or physicians delays are not the fault of the techs and pharmacist...however, what is in their control are the very things that cause this one star review. This pharmacy makes silly mistakes, purposeful delays and they 100% do not care if you are sick, inconvenienced, at your wits end, or ready to scream. I have seen them laugh in the back, I have seen them move at a snails pace when they are aware someone is waiting, and honestly it's gotten to a place of my thinking they get off on the control of peoples time and frustration. I've had the same thing happen MANY times but it's handled so poorly with a certain few people. Today at noon I was told yet again that a script was received and it would take an hour, cool, I could come back. I come at 4:45pm and the script has not even been started, same situation it was in at noon. I KINDLY ask if they could do it next as I was told earlier it should be done by 1pm. The guy says yes, then I notice his shift is over, he leaves and I assume my script is still a priority, wrong. Six or seven customers later, employees chatting it up in the back, I literally start to tear up because I don't feel well. I ask another guy, could he please look for mine next? Now I'm the j*** because they've brought me outside of my character through their mistake, and he gives me a flippant, nod and "mmm hmm". He finishes with a customer and goes to ask about my script and the pharmacist or tech (whatever she is) points to a bag that was sitting there for who knows how long, knowing it was mine because she glanced over and I'm the only one waiting with tears in my eyes. I swear my husband said they do it on purpose! I never have this problem in the morning, never with one pharmacist that is so kind, it's literally one group of three or four and especially one girl who you can tell hates her job. I'm not saying it's easy, I'm sure based on the service or lack thereof that they provide, that it's no picnic to work there as they are constantly being barked at due to THEIR incompetence, but if they could show an ounce of compassion it would make a world of difference. I don't want to be there either, but when we need meds, we would just like a tiny bit of urgency/humanity! Please.
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October 2022 by Caryn Gribbon
Worst employees here. Waiting 20 min for a cosmetic case to be unlocked after asking 4 times for help. (And no they weren't busy...I was the only one at the store. poor customer service) Do yourself a favor...go to any other Walgreens (this isn't the first time I've had this experience here).
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August 2022 by C Gribbon
Worst employees here. Waiting 20 min for a cosmetic case to be unlocked after asking 4 times for help. (And no they weren't busy...I was the only one at the store. poor customer service) Do yourself a favor...go to any other Walgreens (this isn't the first time I've had this experience here).
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July 2022 by Chris C.
Pharmacy lacks quality customer service. I called today and was left on hold for over 30 minutes while the femaleTech (did not get her name) was checking on something. I had my wife call on the other line who got through and was able to get the information I was waiting for.