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August 2023 by Sreya M.
The pharmacist prefers to give medications to "their patients" rather than someone who drove 1 hour to their pharmacy because they told my doctor's office that they have my prescription in stock. When I called to confirm two people helped me until the pharmacist takes the phone and says in 1 hour all their patients refilled it and it's not in stock anymore and to go somewhere else. Honestly that's super unprofessional, just say it's not in stock to my doctors office if your going to gatekeep it and don't waste people's time.
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May 2023 by Nour A.
Pharmacy deserves all the 5 stars. Our full family goes here for medication. They are fast, professional, and friendly. I am glad I live down the street from a decent pharmacy not like other stores...
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January 2023 by Michael C.
Never go wrong at Walgreens. Had the flu and all other stores in the area were out of cold/flu medicine. Thanks Walgreens for having what I needed.
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January 2023 by sou si
Very slow
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December 2022 by Google user
Very slow
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August 2022 by MIchael S.
One person in photo who got sucked into in doing someone's self kiosks photos for 20 minutes. Two customers waiting . What we think was manager came over chastised the employee . Never once asked any of the two customers if he could helped . Came back repeatedly ignored repeatedly then went to gossip with cashier Gets better do after waiting 30 min , that register in photo not work told to go front register Then told at front that only the photo register then the obnoxious store manager / supervior starts get rude after I suggested perhaps as he is in charge of store perhaps he should have talked with his customers
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August 2022 by Alice K.
Service is terrible! Walgreens used to be a great drug store. I'd love to know what happened. Now every Walgreens I've tried has been totally lacking in customer service. I'm done with them.
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July 2022 by Matt T.
All Walgreens locations are now bad due to the choice of one pharmacy manager at the Brentwood CA store
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July 2022 by Lauri R.
Problems with my meds all the time. Not helpful at all. They need training on customer service and they need to hire more people.
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January 2022 by Candice R.
I go to this location specifically for the amazing woman in cosmetics. She's been there for as long as I can remember. She's nice, always working on her department and she knows about the products! I don't get that kind of service at Ulta. I didn't give 5 stars only because the shelves are so empty from all of the shoplifting. Maybe a security guard would help.
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November 2021 by Tina C.
I hate leaving bad reviews but I had a poor experience here today. My mother and I had vaccine appointments scheduled today - I was scheduled for a flu shot and she was scheduled for a COVID-19 booster at 6:30pm. We drove more than 30 minutes for our appointments but when we showed up, the pharmacy inside the store had closed at 4:30pm due to the "pharmacist not showing up". Sure, things happen, I understand. However, I do NOT understand why the pharmacist on duty for the prior shift or any of the techs did not contact us to let us know our appointments were cancelled. They were open until 4:30pm and ANYONE in the pharmacy staff could have called us or even sent an automated email to all scheduled patients. Multiple people showed up for their appointments and were quite frustrated as well. The manager we spoke with was nice, but she couldn't offer any solution. The pharmacy really wasted our time and gas money.
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November 2021 by Rovi D.
So i had my covid test here for the first time, i usually do it at CVS which i always get the result within 24 hours and the process was very systematic easy access to the eesult. In walgreen the person who assisted me did not gave me my reference number so i wasn't able to retrieve my covid result online. I called the pharmacy after two days and asked for the reference number and i was told that its impossible that they did not gave it to me and there is no way she can retrieve the reference number since they throw it away right away. I was very annoyed and frustrated. That will be the first and last time im getting their service.
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September 2021 by Anna P.
Let's start with the fact that this store has more mask natzies than ANY other store in Brentwood and Antioch combined. I understand that it's part of their job to "maintain the face diaper rule" (a mandate, not Law by the way) but these people make it personal and are vicious about it. Customers coming to this store are keeping it open, they should remember that when treating their customers they way they do. Other stores provide signage as a reminder but don't approach or address customers that refuse to continue to fall for the mask s#!@ and hypocrisy. They let them make their own choices, as it should be. Next, the pharmacy. They share private information with anyone who calls and asks. They belittle and shame anyone who has medication to treat chronic pain. Treating them like they are drug addicts when calling in for a refill. Maybe they should take a compassionate approach for those customers, who despite their daily pain, still go to work 12-14 hours a day and come to their store to spend their hard earned money to keep them employed. The wait times are INSANE! Don't even bother calling them. I waited 45 minutes on hold. Knowing they weren't that busy, I drove down to the store, while still on hold, to find staff standing around laughing, with no customers. In the afternoon, the drive thru is wrapped around the parking lot and takes more than an hour to get through. Waiting in the line inside is about the same. The staff, except for a few, are the most rude individuals you'll ever meet. This store and pharmacy needs a house cleaning and training on customer service.
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September 2021 by Aldo G.
This is for the pharmacy Nothing but problems by ineptness and laziness from staff. So, today, I picked up prescription that was 'ready'. But, confusion on pharmacist about filling. It is not a new prescription. Finally, staff say it ok. I have to wait. WTH? I was alerted that it was already to pickup. Why am I waiting??? I waited 20 minutes and then inquire about status. Staff runs around like a chicken without its head. They find it in a bag stuffed somewhere. Not professional. Just ineptitude!!!! Previously, I wanted them to transfer a specific prescription from another pharmacy. These folks lost all records of the request from me and the fax sent to another pharmacy. After this debacle, I'm transferring out. Oh yes. TURN DOWN THE MUSIC!!!!
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August 2021 by Leila H.
Not sure what's with all the 1 star reviews. I've never had a bad experience and I've been coming here since 2001. Same staff, give or take, and my experience has always been pleasant. One person wrote they were asked about their immigration status.... That sounds ridiculously fake news. I live on the same street and I've never had a bad experience EVER. I imagine people are confusing this Walgreens with the one down the street because my experience wasn't pleasant at the one down Balfour, but not the one across the hospital. I think people are confused and immigration status questions sounds irrelevant. Anyway, I'm going to defend a store that treats their customers well. I'm honest poster and blunt, and I have badge to prove it. This Walgreens is one the best one's I've had a good experience.
