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July 2024 by Yekaterina
Low communication skills, low on professional skills
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June 2024 by 211 MOB
Came here and was told the wait was 1 hour. We sat here while the manager and other employees just sat and talked without helping.
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May 2024 by Alex Valenzuela
DeWayne assisted my Mom and niece with their phone upgrades to iPhone 15. They are very happy with their purchase and the great customer service experience.
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April 2024 by Stephen Myers
I walked into the store and was greeted by three staff members. We then sat down and within ten minutes they had the issues resolved on my phone and my watch. Great and amazing service team. We will be back.
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March 2024 by Rod Romo
Was with verizon since they were GTE. had a connection problem with my pixel 7 pro and called support. Guy says "no problem, I'm going to send you a replacement pixel 8 pro" blah blah blah.... You'll have it tomorrow. Four days later it finally arrives... Wrong phone, was issued a whole new number and it had a three year contract. The support handling the return was a nightmare... Oops, Another nightmare.
I am so over them... I went to the dark side, a place I said I would never go due to a previous incident much earlier on a professional basis. Gotta say... Att has gotten better with time I guess... It was an excellent experience... We were getting fiber installed and the territory rep stopped by and got me an excellent deal.
Bye bye turdrizon!
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January 2024 by Jeremy Rogers
Yeah this location sucks! They told me I had a two and a half hour wait to buy a phone. I went to the T-Mobile location down the street and got the same phone for less money and a much better plan.
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January 2024 by Jeremy Rogers
Yeah this location sucks! They told me I had a two and a half hour wait to buy a phone. I went to the T-Mobile location down the street and got the same phone for less money and a much better plan.
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January 2024 by Joyce M.
The employee gave wrong Indians as a result cost was $260 over bill When contacted wouldn't help Switching company soon
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October 2023 by Andy T
Paul made the phone replacement process quick and easy. He answered all of my questions and was very informative. I appreciated his knowledge!
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October 2023 by Rishad Hakim
Me and my wife came in yesterday we spoke to a very rude arrogant staff member Michelle she is very unprofessional very poor customer service the management at this place is very poor and the staff are very poor quality the whole experience being here was horrible and waste of our time because we had an appointment at 11am and they made us wait for 45 minutes that’s no excuse Verizon corporation should hear about this place and we will be contacting the Corporation of Verizon
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September 2023 by Andie S.
The staff although reasonably friendly, are totally disconnected from any concept of customer service. After waiting 45 minutes to speak with a rep, my needs were COMPLETELY IGNORED. The girl I met was close to dismissive. Definitely the worst interaction I hVe dver had in 25 years as a subscriber. STAY AWAY ----------,
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September 2023 by Jasmine Abusafieh
I want to give a 5 star rating to Tyler for helping me set up my account and did an amazing job helping my mother and I both to get two new iPhones. Stellar job, Tyler deserves a raise!!
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September 2023 by Jack Gouin
I did an order with Verizon customer service. In store pick up at this location in Brentwood, CaI basically got laughed at by the greeter because I didn’t know I was suppose to get e-mail before my order was ready. Told me to go wait in your car for the email. Keep in mind it’s 90 degrees in Brentwood, Ca
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September 2023 by Keith Myron
Consulted regarding international calling plans available. Unable to provide. Employee recommended researching online or calling Corporate.
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August 2023 by Dara Walsh
Horrible customer service, referred me to geek squad, customer over 13 years! Help your customers!
