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March 2024 by Carrie Mara
Everyone here is pleasant and helpful
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March 2024 by yan tsang
My package lost so many time
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March 2024 by Lyle Knittel
Brentwood PO SUCKS! Package says delivered in mailbox, and no package! Box is entirely too big to fit in mailbox, so where's my $500 box????!!! Nobody answers the phone to speak to someone either
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January 2024 by Darnitlaurennn
Walked in for a passport during the hours on 1/11/24 and the guy told us “Sorry, I have to leave by four, those are my last appointments”. We didn’t know we had to make an appointment to do a walk in? Also, the website says the walk-ins are until 4 pm, but they have a printed sign in the office saying 3:45. Super rude. Waved us off and barely spoke to us.
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January 2024 by Rob Stewart
Please send Dylan bunch of 23rd Birthday ? cards ?
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November 2023 by Erinn Swett
Rude clerks.
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November 2023 by Sammie Killieum
Rude Karen's that work. Very bad service not respectful I mail a letter for a my friend has a different address not from Brentwood but from Discovery bay anyways i drop it in mail box. I asume the mailing is the same cause it a united state postal of course but no . Couple day later the letter was sent back to my friend house's with a big red mark on it.
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October 2023 by lion aden
Very bad service
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August 2023 by R F M.
All the staffs are helpful! Louie and Ed are the BEST ???
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August 2023 by Hussain Afkhami
Worse customer service everFeels like living in 1800sDrive a mile more and make your day better .
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August 2023 by deepa ramachandra
We went in for passports for our kids and Ed at the passport support was very helpful and kind.
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July 2023 by Nichole S.
This is a small post office. Workers are friendly enough. Been there a few times when customers have been irate and staff stayed so calm. Got our passports done here as well a couple years ago, quick and easy.
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June 2023 by Jennifer N.
I've been in Brentwood for two years and have given this post office more than it's fair chance. I've had several packages say they were delivered and never arrived. I work from home and know when the mail comes-so if they claim something was delivered but it wasn't, I tend to not believe them. And it's happened several times.I've also had envelopes opened and items stolen from them. While this can happen anywhere, I have never had it happen with frequency that it does with items delivered from this location. Service from the employees are hit or miss. Some are fine while others are rude or dismissive. Your better off using the self serve kiosk. The one time I tried to ship a package to a friend who's had the same address forever, they told me her address didn't exist. They refused to admit they were inputting it wrong. I went and did it myself at the self serve kiosk and it was fine.Don't expect to always get your mail or have reliable service from this location.Truly a disappointment for Brentwood.
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June 2023 by Phoebe H.
Louis was the rudest employee I've ever encountered at a USPS. The usps automated message told us to come in 3-4 pm for walk in passport renewal. We came in before 330 and he just flat out said "No. I'll only do 4 customers a day." No where did it say they took only 4 a day. I asked nicely if he could make an exception since we had driven over 35 minutes. He didn't even take a second look at us and said "nope". He said each customer takes around an hour which was a lie because we got it done the very next day and it only took about 15-20 minutes. He was only helping out another customer in front of us too and they finished before 4pm. Very obvious he hates his job and he was just being lazy. Next day we went into the Livermore usps and the employee who helped us there was the complete opposite of him. So nice and helpful.
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June 2023 by Ron M.
My wife & I went to the USPS in Brentwood to renew our passports and was helped at the passport desk by Louie who helped us through the process and explained everything to us. Very congenial, thorough and helpful. Great person and a great experience. Thanks Louie!
