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March 2024 by Krishneel Kumar
Excellent!
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February 2024 by Corrin
Very nice store
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January 2024 by John Cooper
Well stocked and friendly staff.
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January 2024 by Amanda McCabe
The beauty tech Bella was SO helpful! I went in there looking for a new concealer and mascara. She really listened to my likes and wants and made several suggestions in and out of my price range. She led me through the store and did not rush me at all. I am SO pleased with my purchases. I will make sure and look for her help the next time I go.
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January 2024 by Lisa Stephenson
I took my adult daughter here to get her hair done (I didn't have time to get an appointment with my normal hairdresser because my daughter was going back to college in Massachusetts). They did a suprise me in how good they were. It ending up costing $200 for a cut and blow dry, so it was not cheap. I will say this, though: I absolutely would not have purchased anything from the store. They only had a few cashiers and a line that was a joke. In fact, the stylist wanted us to buy products, and I refused because of the nightmare in the front of the store, so she got someone to ring us up in the back where the stylists were. If you are going there to buy products, go to Sephora; better yet, order from Sephora, it comes in a couple of days. This is the first time I had an interactions with the stylists and they seemed like they were busy and all very nice. This was not my first time trying to make a purchase in this store however and my comments regarding the awful customer service trying to check out has been consistently accurate so it wasn't due to the fact it was during the holiday season. I only went here this particular day because, again, at the last minute my daughter decided she wanted her hair cut before she left and it was better than going to Supetcuts.
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January 2024 by Abriana Q
should have read the reviews before getting my hair cut here. very disappointed & over priced!! asked for face framing/layers & this is what I got. they also switched ladies at the last minute for my moms & I haircut & looked like they didn’t have much experience with our hair texture.
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January 2024 by Liz. T
Felt super uncomfortable by an older employee with a bob haircut who was profiling me all because I had a product in my hand. And made it VERY obvious anywhere I went she followed me and got way to close for my liking. I’ve worked in beauty stores before, staff needs better training on how to DISCREETLY profile someone ??
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December 2023 by Jorge Mendoza
Awesome customer service.
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December 2023 by Stella Santiago
I was assisted right away.
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November 2023 by Raquel Leonberger
Poor customer service - (Fatima)I set an appointment in advance came in previously spoke with some of the girls that worked in the salon that are doing hair.I explained what I wanted only add Accent Highlight and get it deep condition.They all agreed it was manageable recommended deep condition treatment afterwards helped me choose the best options for me and set my appointment a week later. They confirmed and explained the process and how long it would take and my new look would look fantastic on me. They saw me in person and saw my hair said to come in get it done.On my appointment my hairstylist was late. She had friends or family waiting on her. She had no idea what my appointment was for. We had a consultationr ( I came in for Accent Highllights, deep condition treatment and blowout style).She didn't seem confident in doing my hair. She said it was going to take longer than the process they close at 6 pm it was 2pm. I was told the appointment was going be (2 hr & 45 mins) She said she had to do color correction and needed to add serval process. It would take up to 3 months of coming in back and fourth to the salon to do extra coloring. She said she could not reach my desire hair color or look at all it would be a lighter brown still dark because the products they have couldn't light my hair color. Because she believes my hair was to dark. It's a plain medium dark brown level 3.i want a few highlights in the front Accent Highlight. I showed her an example and explained what I wanted.There was no miscommunication.She didn't seem to care and understand what I was there for. It sounds like she was making excuses finding reasons not to do my hair. I just wanted a few Accent Highlight in golden blonde level 6 which is possible to accomplish I got done before else where. She told me she cared about me and wanted me to think about what I wanted to do and am I willing to invest more then $500 or more into my hair. They have a brochure with prices for their services. She said she was educating me. She said I would have to get full highlights for my whole head. And .maybe some kind of hair treatment. She said i would need ifting process and color correction and was talking nonsense after that. I didn't ask and I didn't need added orcextra service of the unnecessary process donde to my hair refused her dumb ideas. Her coworkers asked what happened why she didn't get her done. She told them another one that didn't know what I wanted and will come back when ready. I didn't get anyservice from here. I don't plan to ever do so.I was able to book an appointment somewhere else that can get the job done tomorrow.From my experience I will never come here to get any hair and makeup service. Just to buy certain products.
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November 2023 by Likhitha Narvaneni
I should’ve seen the reviews before I went here. On the first attempt I got a completely different color for what I’ve asked. I was promised to fix and in the second attempt I got black hair and couldn’t see any highlights. I was so disappointed. Instead of fixing they gave me an advice to shampoo four times a week. I got highlights done in three different ULTAs before but never had such an awful experience. And the stylist was suggesting me to come back again for third tryAm I looking like a experiment or what,I don’t even understandI would have have given zero stars if it is possibleWorst Stylist………….
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November 2023 by Erika Villasenor
Clean and helpful
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November 2023 by Elaina Pitre
OMGAAAAAWD the staff is soooooo friendly. I took up like 2hrs of this poor lady's time. She helped me match all my skin tones, helped me with what brushes I needed and how I needed to apply it. I have never worn a full face of make up before. My daughter on the other hand is a professional. So I needed some major help. I'm so sorry I can't remember her name but she was a total sweetheart. I spent over $700 in make up and brushes but that was everything I needed because I never had make up before.....of course, my daughter got a few things too. After learning how to do my make up and the reaction from my husband....the money was totally worth it.They offer classes on eye make up and full face as well. Love this place.
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July 2023 by Tameka Jackson
Friendly, helpful staff. Located in a beautiful outside mall.
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June 2023 by Carla F.
came all the way from Martinez to visit a friend in Brentwood. This was the worst haircut that I have ever received. I had to go to another salon to have it fixed. The stylist at the other salon asked if I had a monkey cut my hair with it's feet.
