-
January 2024 by Jaweed Fnu
Very bad customer service
-
December 2023 by Anthony Martinez
Your employees were very helpful very polite in my questions and helping me great job
-
September 2022 by Brian J.
I had a complex return I needed done. 2 items I ordered online, one with gift card, one with debit. After the sun valley location couldn't help me (their manager wasn't on duty at the time) the "streets" store brought 3 people together to team up and resolve this return which seemed to be exceptionally complicated by the sound of it. I think some technical issues on the computer but they jumped through hoops to get my return processed and even tendered the whole thing back to my debit card once finished. Awesome experience and cool people. Tilly's also usually has stuff in stock when other stores of that style don't. They have some original graphic t shirt designs as well. Long story short, this store came through.
-
June 2022 by jacquie nadeau
cool the staff is nice
-
April 2022 by Erin H.
They don't open until 11 at this location, all days of the week. I showed up to shop at 1030 one morning and they have a sign on the door with their hours! If you're going early just grab a coffee from chill tea and coffee while you wait(: I love this store. It's one of the only places close by with cute clothing. The employees here are always nice & they keep it organized!
-
March 2022 by Rosmond P.
The store has a jam song is nice. Everything is organized and you can see what you need. Also the fitting rooms are available. There's also a good amount of Clarence right now 50% off. The lions a very short and great selection.
-
August 2021 by Stephen Shaffer
Love this place!! You Don't Know!!??
-
July 2021 by Kin M.
At first I thought this place was full of friendly managers and associates. But after what I experienced today, they were so rude. It was a busy day in the store and I see the managers and associates gathered talking and gossiping on their shift while the employee's were rushing and running around the store doing all the work. I remembered while I was looking around the managers were yelling at the employees and being completely unprofessional. It was really uncomfortable to be honest and I was disappointed that the fact they were supposed to be role models and welcoming for new incoming employees, but they weren't. Imagine acting like a child while being the manager.
-
June 2021 by Tiffany Boyd
@KatrinaRenee I'm that blonde girl also not a teenager. Also do you even know what I did there? Or your just so bored you like to write a review on someone you don't know? Have you ever had to work with teenagers? And god awful rude people? If not consider yourself lucky! And also my job was very stressful you think the store just set itself up like that overnight?
-
October 2020 by Flowergirl28
I think tillys is a wonderful store to shop at, but I will say the items there are very pricy depending on what they are. But, I had one encounter at tilly’s not to long ago when I was shopping with my friend. When we tried to check out and pay for our things, one of the staff ( was a female, very thin, had curly black hair in a pony tail, she had a nose piercing, and I recall her having a light tan skin shade.) She kept asking for the EXACT amount of what we were supposed to pay, and would refuse to take anything else other than the specific payment. My friend had wanted to purchase a shirt that cost around 11-12$ and she had given in a 50. The cashier kept refusing to take the money, therefore my friend had to put back the top and was not able to make her purchase. I, on the other hand had made my purchase but it seemed as if she thought I was not keeping track of how much money I was spending and kept asking for more. I think I paid 20$ more than I had to. If you could contact me that would be great, but as of right now I am NOT EVER recommending this store to customers.
-
August 2020 by Jasmin A.
I was looking for shoes and they had boxes of shoes on the sales floor. So, I grabbed the box of shoe that was my size. The employee let me know I can't grab boxes that were on the floor. No where did I see a sign that said I couldn't grab a box that was on the floor. After leaving she didn't even come back to help.Next, there was an employee following my boyfriend around the store as he was shopping. The employee was folding clothes that were already folded? Mmkay, way to be discreet. I went to Zumiez across the way and had a much better experience. The employees were friendly and attentive. Go to Zumiez! They have more of a selection when it comes to shoes and way better customer service.
-
April 2020 by Jacky M.
I have bad and good experiences at this place. But honestly. It's an alright store . Some times I have walked in with no greeting and no customer service asking me if they can help or anything. Most of the time I go in, the service people just act like they don't want to speak to you or annoyed. One time I needed a dressing room for pants and I told the lady at the front. It took her 30+ minutes(because she was talking to her friends and such) to get me help. And I had to ask her TWICE. And when I saw another service person I had to wave them down just for them to notice me or give me any help. Just saying
-
March 2020 by Ele P.
Employees need training on customer service. There's a couple staff (mainly the females) that are friendly and proactive in asking for help, but most act like you're invisible, try to avoid interaction so you don't ask them for help, or they're annoyed that you interrupted them.
-
November 2019 by Kumail Haq
I recently ordered a pair of vans online and decided to pick it up from this establishment. This was the nearest Tillys from me and had to drive a distance to get there. The shoes was bought on my friends card because i didn’t have a card at the time. My friend called the establishment even telling them that a friend is picking up the shoes. When I arrived with the email and proof of purchase they refused because I wasn’t the card holder. I asked my friend to send me their id to show even more proof. They we’re still reluctant and had a bad attitude. Mostly I don’t like commenting reviews unless the place was extremely good or terrible. This would be my last time shopping at Tillys due to the treatment I was shown. I tried to be calm during the situation but felt I was being attacked and outnumbered.
-
April 2019 by Michelle C.
As soon as I walked in I was greeted properly be the young lady . As well as her coming around asking me if I need help . She was very welcoming and had high spirts things that a lot of employees lack to Make a customer feel happy . Her energy was great and so were all the other employees . Alicia was her name .