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March 2024 by Hanife D.
Underwhelming experience at Safeway on Balfour Rd in Brentwood. While the store was well-stocked and clean, the service left much to be desired. The cashier was unhelpful and seemed uninterested in assisting me, which made for a frustrating checkout experience. Despite the store's potential, the subpar service brings down my overall rating to 3/5 stars. Hopefully, they can improve their customer service in the future.
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February 2024 by Jennifer N.
This is definitely the nicer and more spacious of the two Safeways in Brentwood. Aisles are nice and wide and they always seem to have enough registers open. It's a cleaner space and much more well stocked. It's a little bit further for me to drive to, but worth the extra few minutes for an overall more pleasant shopping experience. Nice clean restrooms are located at the front near Starbucks, which is always a nice touch: Their floral and produce departments are always pretty and bright. At the other location, on 2nd, I sometimes leave without finding things on my list. This is a way more pleasant experience with more variety of items, more parking and friendlier staff. If you have a choice, try to make this your local Safeway,
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December 2023 by Chio S.
They need baggers from 5-8pm. They are always short staff. They need some part time workers during the holidays.
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October 2023 by Kam W.
Del at the deli section is amazing!!!! Always the best customer service, so nice and loves helping everyone. We were having a problem with the barcode and he helped us out and made sure we got the item we were looking for from the back stock they had in the deli. He deserves recognition for his kindness/great customer service!!!! Thank you Del!
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September 2023 by Ashley W.
This review is for the bakery department. I don't know who specifically decorated my daughters cake but i wish I did! I would ask for them personally every time because wow! It came out beyond expectations! I printed off a picture to give them and they made it look even better! It tasted amazing, too! Thank you for the beautiful yummy cake!
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September 2023 by Carol T.
This is the 2nd time in a row I've ordered from this bakery and my order was messed up . I ordered a cake, was asked what colors? I said pink and white. What I got was pink and white writing, in a white cake. No decorations, nothing. No common sense at all. Will never order from there again!
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August 2023 by Sal S.
I was ordering from .com in the morning and got everything i wanted a guy named gabe, he was who picked and brought out my order and he was great amazing personality very respectful had a great conversation with gabe give him a 11/10.
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August 2023 by Matt F.
I was very disappointed by the customer service in the self check out line. I accidentally rang something up wrong. I asked the lady to take it off. She was kind of down talking to me. Like I'm supposed to know every situation in Safeway. I was going to get her name but her jacket covered it. The first two letters were MA. She shouldn't be working in customer service with an attitude like that. I've been in customer service, my whole life, and I would never treat anybody that way.
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August 2023 by Tom E.
Little strange how Pick up and delivery services has a young fellow wearing a cast for sprains for a long duration. He seems to do the most drop offs at that pick up and go section. If it was that bad, why the consistency? Seems like a method used for tips. But that's just me being an old guy.
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August 2023 by Marilyn R.
Wanted to purchase corn bread, there was only 1 left. I asked the lady at the bakery, do you have anymore in the back? No this is all we have. It was 11am, were you planning on making more? No this is all we have, i said today is the 25th this was made on the 21st, there's mold already!! Not very helpful!
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August 2023 by Jason M.
they let a bump loiter there and smoke all day in the front. maybe hire him as security... or get him out so we can shop away from a homeless camp
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June 2023 by Leslie U.
5 stars for Maggie only ! The sandwich she made me today is godly . Thank you Maggie.
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May 2023 by Hannah H.
Safeway Pharmacy Oh my God. Never have I ever had a more terrible experience. Long story short, CVS from across the street sent me to Safeway Pharmacy to receive my daughter's prescription since all local CVS pharmacies were out of my toddler's medication. There were two women working there, and the one I am focusing on is who I assume was the pharmacist. She was unfriendly, not professional and incredibly rude. I explained that CVS had called my prescription in and she barked that they didn't receive it yet and to come back in 20 minutes I'm too early. I ask when they close. As I walk away she yells asking if I have ever been there and I have not so I needed to come back and register with the other lady at the register. I then leave to go home to my other children as I'm exhausted and 8+ months pregnant. My MIL so graciously returns for me 20 minutes later and the same woman is so unprofessional and states, "Oh she sent you back for her didn't she?" My MIL thought that was bizarre.I expect to speak to the Manager of this Safeway Pharmacy and would be happy to speak to corporate as well.
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April 2023 by Melissa O.
The only reason I'm giving 2 stars is for the flavor of the cake but the decorations?? What is this? I asked for a SOCCER FIELD, they don't have any little figures to go with it so i purchase separately. Not satisfied with my purchase
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December 2022 by Shasa B F.
Although this is not my neighborhood Safeway and not seeing its less than better moments described in other reviews, the few times I've visited it's been well-stocked with a superb variety of labels compared to other stores in East Contra Costa County. When I'm shopping at Brentwood, I make it a point to visit to stock up for my pantry.
