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December 2023 by Kirsten H.
Staff is defensive and rude. I was a walk in, and after signing in, my name did not appear on the sign in board. When I tried to ask about that, the woman became defensive about how walkins just have to wait until they have time, etc. I tried multiple times to express that I just wanted to ensure I was actually checked in because I wasn't on the list and she told me to just sign in again. (15 minutes after my first sign in). While waiting in line to sign in again, a second woman came out , again with an attitude to tell me that walk ins need to wait Blah, blah, blah. Again, I said I'm just trying to ensure I'm checked in and she said well you're on my list so just wait. Ok, fine. Jeez, people. What was the point of sending a second person to chastise me for asking a question?You post a list of people checked in, and don't list someone and then get pissy just because they ask if they are in fact checked in? How about waiting until someone acts like a Karen before you start treating them like one.
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September 2023 by Hazem Eriqat
Kristin and Janine at Quest Laboratory consistently demonstrate professionalism and dedication in their roles. Their willingness to cooperate and provide assistance has always stood out. Their excellent service has compelled me to rate them a well-deserved 5 stars on Google.
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August 2023 by Heather B.
I have to get lab work done every year to get FSA credits from my employer for my health insurance and sometimes get sent to Quest for other things. I have gone to a variety of Quest Diagnostics locations around the Sacramento/Fair Oaks area. This is the best location by far! First, this location is actually air conditioned. It was so hot outside and it felt amazing in this office, whereas a lot of Quest and LabCorp locations I had been to didn't have air conditioning. It is also clean and nicely laid out / well spaced in the waiting room. Second, there was no wait. At other locations, I have had to wait a while in the hot/crowded waiting room even when I had an appointment. Third, my phlebotomist was great. She was friendly, efficient, and she did the needle poke so well that I barely felt it. She also wished me happy birthday since mine is coming up and that was so nice! I was surprised at how well my appointment went, but I'm very pleased that this is the location I live near now!
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February 2023 by Jonathan D
Went for tests and very pleasant and fast. But they missed one!!!!! So I booked one and chose specimen drop off. Tried calling them but you only get to speak to their automated system. The system does tell you to press 6 to speak to someone. Guess what, 6 is an invalid choose as per the automated system!!!
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November 2022 by Paul S.
Absolutely the worst customer service I've ever dealt with. The lady at the front desk actually yelled at me. I would've scheduled with another location.
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November 2022 by LIEZYL AJOS
Disappointed. Only 1 staff it’s take too long to wait even you have appointment. Not good for a person has Dementia to wait in line for aLong period.
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July 2022 by Cathy Beverage
They we friendly, helpful and efficient.
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July 2022 by Saskia Straub
Kind workers! Fast, clean service.
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May 2022 by Luis Villalvazo
Last week came with appointment , bit they don't found my doctor test order the person in front told me get the order and just walk in , no need appointment,,, today I came without appointment and they told I need appointment.
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April 2022 by Kirstin Hunken
They allowed me to make an appointment but closed their business for the day without notifying their customers.
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January 2022 by Maila P.
Came in and check in was quick! With circumstances nowadays, waiting is usually not an option and I only waited 3 minutes. Willie was professional and friendly. Usually at LabCorp, they always use my left arm and I joked with Willie that he would be the best if he got blood from my right AND HE DID! Thanks for the great service Willie!!!
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December 2021 by Kelly Schwald
Amazing walking experience!I did not catch his name but the very tall man, technician? Nurse? was extra nice and made me feel very comfortable. No pinch, no sting!!! Just a professional!!!
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December 2021 by Sam V
Rude employees. I would not recommend coming here. I came twice here because it’s close to my house but never again. Not only were the employees rude and the wait times are long they don’t do there job properly. The first time I came here it took a long time and when I finally got my blood taken they put the needle in wrong. I came out with a giant bruse!!! I had a giant green and purple bruse on my arm where they drew blood. I seriously thought that my arm was infected or something because of the giant bruse and how painful it was that lasted for a week. The second time I came they were rude and told me that the next time they wouldn’t see me. As well when I walked in there was a full urine cup from someone else on the receptionist desk. Ewww!
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November 2021 by Faisal S.
Worse customer service period I know it’s Friday and everyone wants to go home but wow I will be contacting corporate office about this office
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November 2021 by Faisal S.
Worse customer service period I know it's Friday and everyone wants to go home but wow I will be contacting corporate office about this office
