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March 2024 by Judy M.
Just took my mini dachshund puppy here to pick up some stuff he needed. When we walked in, an older woman who works there asked, "is it a miniature or a puppy?" I responded that he was both, thinking she was being friendly. Nope, her next statement was a gruff, "don't let him pee anywhere!" Funny, as there are signs in the store that say, ""accidents happen, don't worry!" with materials to clean up with. I left without purchasing anything and won't return.
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March 2024 by Shellee K.
I am extremely disappointed to say the least, I was going to adopt this kitten and was told she would be there and would not be adopted by the end of the day. I drove THREE HOURS to pick her up, calling them every so often to make sure she was still there. I got there just for them to tell me she was gone. I am so pissed at them for not only lying but also wasting 3 hours of my time. DO NOT TRUST THIS STORE.
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March 2024 by Mary J.
I used to shop here but won't any longer. The fact that they barely have 2 carts to use and both are required in store preventing you from getting help to take big dog food to my van is ridiculous. If I wanted to carry or physically could carry big dog food from store to my car I wouldn't get a cart. But I need cart help and since that is now limited you lost a repeat shopper.
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February 2024 by TREMAYNE HILL
This place WAS the best! Prices WERE reasonable... the VETERINARIAN ? I told them my dog only needs an allergy shot.. EVERYTHING ELSE IS FINE!.. The Vet was all about the sales.. somehow, I got a $450 treatment recommendation on a perfectly HEALTHY dog. I advise you to go to another NON CORPORATE veterinarian... these people are only about sales!! An horrible advice.
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February 2024 by Shay r.
Petco injured my dog. Monday I took my dog to get a bath and haircut. We walked in he was excited to be there. We waited to get greeted. To my surprise the lady had an extremely nasty attitude. That should have been my first red flag, but people are human right. I told her that we just went walking so he will be one of her best clients. A few hours later I come to pick him up. She tells me my dog likes to sit a lot and had a hard time getting his back legs but she got it all trimmed. She carried my dog to me and I carry him outside and put his lash on and he could not move his back legs to walk to the car. I'm thinking maybe he is exhausted. I get home and he is literally dragging his back. I go back when they open the next day and they have no answer as well as no cameras footage. He walked in perfectly fine just needed a bath and haircut now he can't walk
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February 2024 by Madelyne Serafin
I bought 2 parakeets from here, and they both died in less than a week. They gave me another one and that one died too. they didn’t give me a refund , never buying animals from here
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February 2024 by Chris Loh
There was many new items being put out. Clean.
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February 2024 by Sarita B.
VETCO! Doctor who attended us: Dr. Darlene Casuga We drove from Redwood City, CA, to Brentwood, CA that's about an hour and 40 minute drive with our sick cat. Our appointment was at 3:30pm and we didn't leave until after they closed at 6pm...The only reason we came this far was because our local Vetco didn't have any appointments until 2 weeks from now. If I would have known this was going to happen I would have never come here. The way we were treated was horrible. I'm coming in with my sick cat to get help not to be treated like I'm a horrible cat mom, lied to and taken advantage of. When the doctor came in and was checking him for fleas when she got down to his lower back she said "Oh yeah he's definitely infested with fleas" "you have an infestation in your home" My stomach dropped....I am really good at giving all my cats flea medicine every few months. It didn't accrue to me to actually check him because I was so worried about him being sick at that moment. When it was time to get bloodwork done the two nurses who were drawing his blood repeatedly kept saying "He is severely hydrated" over and over and over again. To the point where I just wanted to say "Enough" it very much felt like they were implying I wasn't giving my cat water. They didn't really directly speak to me they were indirectly speaking to me by talking to my cat...which I haven't dealt with that kind of behavior before. I work 10 hours daily and when I'm home I make sure my cats are taken care of. At that point we were already there for 2 hours. We saw many dogs coming and going. That's when I decided to check my cat for fleas and yes my cat does have a lot of dandruff but I did not see one egg or flea on his body. When the doctor came back in I addressed this matter head on and she then changed her story to "I saw one or two" not what she said earlier which was "He's infested" she tried to explain what the word "infested" means to her over what it means to me. I let her say what she had to say. At this point I felt like I was getting played into paying a much higher bill than what I needed which is what ended up happening anyway. She then pulled out this little plastic Covid like looking test and said that my cat tested positive for Leukemia and AIDS my heart broke into a million pieces. She then went on to say that this test is accurate and that she even did it twice and both came back positive. Added more test and labs to the bill. She said she would come back in to explain the care we would need to give our cats moving forward. When she did come back she only cracked the door open and said she was leaving for the day that the nurse would give us the medication and check us out. When I got home at 8:30pm, I checked all my cats for fleas again I did not find any. But they already took the 813 dollars from me. Today the nurse did call though and told us that our cat in fact did NOT have Leukemia and AIDS. He only has a Respiratory Infection... THEN the doctor calls and she says no it's actually Herpes...Make it make sense...not a single apology or taking up any accountability for the trauma she has caused. The emotional damage that caused us and my family I did not sleep the whole night, cried my eyes out for not only my sick cat but also for my 2 other cats. I have to be up at 3am to go to work I was a mess at work today. I didn't eat since 7am yesterday. The anger I feel towards this doctor and nurses and this Vetco... I can't even put into words. My sister passed away not that long ago and this only triggered my PTSD to the max. How can you do take advantage of people's animals, emotions and money. That's a whole other level of shallow, shady and cruel. How do you people sleep at night. Not good people, and not a good place for your animals. Please don't come here. Stay far far far away from this place.
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January 2024 by Scott Snyder
We purchased a baby bearded dragon for my daughter's Christmas gift. The animal was diseased and died in less than two weeks after purchasing it. My daughter was heartbroken and devasted by the experience. The only plus to the experience was that we were able to get almost a full refund. We will not be utilizing Petco anymore for our future pet needs.
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January 2024 by azadeh shenas
It's very messy. But they have everything. Always looks like they just moved in... boxes everywhere
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January 2024 by MrBones626
Fast , in and out .
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January 2024 by WILLIAM Wafer
It was good.The lady that assisted me made my visit great.
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January 2024 by Elizabeth D.
Went to try and pick up some fish and worker in the area asked some questions rolling her eyes asking how's my tank? - goes 'I suggest you don't purchase any fish today'
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January 2024 by Sarah N.
If I could give 0, I would. I took my boy for grooming. Denise was his groomer. He was there for 28 minutes, and I was called to say he was ready to be picked up. She said he was such a good boy it was fast. When I got home, I realized every other finger nail was not cut, and his teeth weren't brushed. I'm sure he didn't get his 15-minute brush either. I paid $ 91 for garbage service, and I can never get a hold of a manager to talk to. Don't go here.
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December 2023 by William Robinson
I think my dog caught dog flu while at the groomers here. I don't think it is the fault of Petco. It is the fault of some other dog owner for bringing their dog in when it had dog flu. I just wanted to let folks know to consider this while dog flu is going around.
