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October 2023 by Alyssa H.
0/5 stars ! I purchased a 2020 Nissan Altima that has had nothing but issues since its purchase. I've had the vehicle serviced, replaces the batteries in the fob, had to go see a brake specialist who informed me that they installed the brakes incorrectly. Now the vehicle won't start 2 days in a row and there's a system error popping up on the vehicle and it's locked up. DO NOT DO BUSINESS WITH THESE PEOPLE. I tried to give them the benefit of the doubt and they sold me a lemon. save your money and do business with a reputable dealership .
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October 2023 by BiBi Smith
They are only accepting full cash paid for the vehicles. Seems a bit sketch. Highly don’t recommend this dealership.
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July 2023 by Jennifer L.
I bought a car back in January 2023. I got a flat tire last night driving through town, and when I went to go look at my car to see if there was a spare there wasn't. However, there is a place for a spare tire. When I called them to ask why there wasn't a spare tire in the car. He told me a lot of cars after 2015. Don't have spare tires in it. Like I said there's a spot for a spare tire and there is none. He told me because I bought the car as is that they cannot help me out with this situation. Do not buy a car from them. They have poor customer service and none of their employees know what they're doing.
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April 2023 by Nika P.
I had came down and purchase my vehicle October 1,2022 not knowing after I purchased the car it was having problems only 3 weeks after I got it the engine light came on then as I called to get my car checked out they told me my warranty was up I had no idea they didn't tell me anything about my warranty bein up until I called. my car been having the same problems since I brought it from them & no I don't recommend buying cars from them !!!!!!
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April 2023 by Irwin Vasquez
Half of their reviews are their employees, Rigo and his business are frauds and just like to take advantage of people. thats why AutoZone and oriellys will no longer
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March 2023 by Rebekah O.
Rating 0 Star's truly.Yelp makes you chose a rating but it would be a NEGATIVE RATING IF POSSIBLE.Growing up in the 925 Area I've always heard the shady stories about los primos, Since a kid I've always told myself I would NEVER buy a car from them. And it's true when they say "never say never" cause dure enough desperate times call for desperate measures. The end of Feb 2022 I went to look at a Van, we have a big family 5 babies myself and my Spouse. we found one that we loved and placed a holding deposit being that the banks were closed and we only live like 2 mins away.. so we came back the next morning and ANDREW greeted us and was ready to take payment we went to look at the van again really quick and it was gone. And in it place was the same exact style but a year older.. it also had missing nobs on the dashboard, "bit*h" carved into the trunk small but still visible, it clearly was not the same van we put a deposit down for nor the same van we test drove and videotaped. So needing a car we bought the van anyway.. WORST MISTAKE OF MY ENTIRE LIFE. after purchasing the van we needed to go to the Oakley/Brentwood location for the "detail and gas" because it was filthy and on E when we bought it. (They said they would have it taken care of before we left with it, but did not) and sure enough the original van was there needless to say I was upset. I asked them if we could just trade it since it was the original one we chose anyway but of course they declined. 2 days after getting the van the tires kept deflating they told me there is nothing they can do about that so whatever I just spent X amounts of money let me just spend more on new tires smh. About 2 months or just shy of 3 months the car starts making this really crazy noise I call them and they say they can have One of their mechanic friends to check it out then never called back or answered. So here I am taking it to shop after shop Diag after Diag just to find out BOOM bad transmission.. the entire transmission failed and "we can't help with that" is all they told me then it dawned on me no wonder why they pushed it so hard for us to get this van rather than the one that we chose in the first place. ANDREW knew exactly what he was doing, and so do the guys at los primos. It's really unfortunate and it's businesses like these that make it hard for people to trust and want to support locally. I Just Really hope people reconsider when coming here, I get it needing a car is essential especially for families or just in general but really do your homework please don't rush when shopping for a car no matter how good of a salesman they are just don't do it you will play yourself down the road and end up costing you more then the car is even worth. If I can give anyone any advice at all it would be to take your time when shopping for a car and do not shop here for a car if you're looking for a reliable vehicle DONT DO IT!!
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December 2022 by Hailey Moore
The most discourteous company. Do not purchase your vehicle here. I was taken advantage of during dior times. I was given a very damaged car, and they were unwilling to admit to any of it, no return, no exchange, nothing. I am also now stuck in an extremely fraudulent contract with their loan partners. If I could rate this place zero stars I wouldn't. Because it shouldn't even exist anymore. Horrible management and oversight.
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October 2022 by Ashley Moore
If I could give 0 stars I would I bought my car here in 2020 took it back The next day because it needed new ball joint's, it had different size tires on it. I paid my bill and they still repo it until a lawyer told me to call them and tell them and tell them to make it right.. So they paid for my repo for me to get it back. But it's still on my record as a repo.. And then I had to replace the transmission, service light was on the whole time I had it the chevy dealership said the whole thing needed to be re wired. Finally finally I did a voluntary repo when I was told I needed a new engine after only having the car one year .Now I have 2 repose on my record.
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June 2022 by Erick`s Relaxing Paradise
Don’t ever come here and waste you’re time… I gave 5k down for a 2006 Ford Mustang gt and now it’s getting fixed after the back axel brok 3 days after I got the car … plus 13,000$ for the car with 230k miles this is unbelievable never buying a car from them!!!
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April 2022 by Hannah Visconti
I have bought two cars from here & was referred to this dealer by a friend of mine who has also bought 3 cars from los primos. My first purchase was a 2017 Hyundai Sonata who yari helped me purchase & was a breeze. I had the car 9 months with no issues. I was rear ended in December of 2021 and my sonata was totaled out so I was back in need of another car so I went back to Los Primos & bought My second & current car from them which is a 2018 Chevy Malibu who Brayan helped me purchase which was also a breeze. we did have a little hiccup with the car which all got straightened out & im overall very happy with my purchase a second time. Rigo who is the owner is also very fair and his word is bond if he promises you something he keeps his word. Anytime I had any questions even after my purchase Brayan always answered my calls and texts and never once blew me off or was unavailable when I needed to speak to him. When I'm ready to buy my SUV I will be back to Los Primos! My credit is also in the process of being repaired and Los Primos always worked with me to get me in a great car for a good price. They are always fair and do whatever they can to help you
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April 2022 by jari forte
Easy and fast best service I ever seen thanks Los primos
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January 2022 by Jehova Garcia
Went down to Los Primos auto plaza to purchase a vehicle owner was there was very kind and respectful offered any assistance you could and helping my purchasing of a vehicle easier today I’m driving my new vehicle I’m very happy with it I would refer this company to my friends and family for a future purchase in the vehicles pleasant experience
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December 2021 by Jennifer G.
Great car buying experience from beginning to end. The employees were honest with me when I had questions. The owner and his wife went out of there way to sell me the car I wanted at a price I could afford. Very satisfied customer!
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November 2021 by Jennifer Moore
They sold my son a car. Had issues from the start. Had a bad tire. They took 3 weeks to say they would get a new one. We had to drive to a sketchy place in stockton to pick it up. They didn't even put it on. They smogged it wrong .it's been 5 months and they still haven't sent plates. Would not recommend! And they are rude and avoid you.
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November 2021 by S Allen
This place is a joke , not only did they tell me for now 4 weeks my old vehicle was paid off but I kept getting calls about payment , so come to find out no one knows anything then all of a sudden they were doing it now when I showered up they lost dmv paperwork had me come back 2x !! And no one knowes anything or anyone !!!! Don’t recommend very bad business people !
