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April 2024 by Angelica Lopez
Not a whole lot to choose from, or they are always out of stock of the it's I usually want.
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February 2024 by Corrin
Great selection of clothes, and all the employees are super super nice.
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January 2024 by S S
Great staff and had a good selection got several Christmas presents there
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January 2024 by K Murphy
My family & I visited the Hot Topic location in the Streets of Brentwood twice in the past week. We were shopping for last min Teen/Pre-Teen gifts on both occasions, NOT our area of expertise by ANY means!We would be remiss NOT to rate the Customer Service of EVERY member of the Hot Topic staff we encountered as the BEST we've EVER Experienced at ANY SHOP in the Streets!!We interacted with 4 different staff members: each were incredibly attentive, showed interest and provided plenty of consultatilve suggestions all while helping us navigate and apply the variety of discounts/coupons.Only wish we could recall their names!IF Hot Topic management reads this post: We visited Mon 12/18/23 and Wed 12/20/23. The 3 young ladies and 1 young gentleman working those nights should ABSOLUTELY be commended! You have a GREAT STAFF of employeea that truly go ABOVE and BEYOND! SINCERELY HOPE you appreciate your staff and treat them as well as they treated us! MERRY CHRISTMAS!
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December 2023 by J Pittman
My family and I always have a great time here. The staff is so nice and very helpful.
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October 2023 by Justin Herring
Good people were nice enough and helpful
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June 2023 by whasianweeb
I love Hot Topic! I love how every time I go there my family and I are assisted by kind employees. I just went today to buy Melanie Martinez Portals merch and some pins, and the employees were sweet as always! They were very informative and enjoyed relating to how much I loved Melanie Martinez and her album. This will forever be my favorite clothing store chain! ☺️?
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June 2023 by Finn Rubio
perfect everytime. amazingly organized, super easy to find products, employees go out of their way to find products in the back, the area to try things on is always clean, employees are always super nice:)
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June 2023 by Beronica De La Torre
Amazing as always, staff super funny and helpful.
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October 2022 by kristy penkova
Fantastic sales very nice workers
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October 2022 by Brett P.
My favorite Hot Topic location by far. Lots of great things to choose from. Got some great Nightmare Before Christmas Stuff this year too! Krystina helped us and she was friendly, knowledgeable, and amazing!
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September 2022 by Rachelle Parscal
Staff is always super friendly, helpful in finding out of stock merch.
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August 2022 by Christina Espinoza
Terrible service from the manager and the associate. Me and my boyfriend found a rare shap funko pop and that was his dream to own it. We noticed the box was damaged and we spoke to the associate and to which the manager had to correct her associate and with a snotty attitude replied with “WE DON’T DO DISCOUNTS ON POPS UNLESS THE FIGURE IT DAMAGED” .To the blonde manager, thank you so much for making me and my boyfriend uncomfortable. We will never shop here again and I plan to speak to the customer service hotline about this.
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July 2022 by Christina E.
Terrible customer service from the manager! Clearly the manager just knows how to be a total sour puss. So much for her professionalism. Me and my boyfriend were looking to buy a few items and were looking forward to it. My boyfriend found a damaged Shaq funko pop that was damaged on the box. The associate was willing to give a discount on it. The manager yells out "we don't do discounts on funko that have damaged boxes" . This woman needs to be fired from this type of job. She has no manners nor sympathy to make customers satisfied. I'm glad I changed my mind with shopping at this location because I would rather spend money at a hot topic location that actually treats customers right.
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July 2022 by Scarlet Taylor
When buying at the store it’s great, no complaints.Online however is a different. It’s a waste of time. Don’t bother.The only right thing they did was have the option of using PayPal.
